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"The unserialization has failed! - in plugin Actions."">E-Commerce > Sales >"The unserialization has failed! - in plugin Actions."&...
Hello, I need support with Matomo. After migrating my server, I started receiving the error message “The unserialization has failed! - in plugin Actions” when trying to view the entire month’s data in...
View ArticleDifficult for install matomo on my OVH serveur
Hello !! I send in english my post send yesterday in french category. Perhaps in english I have faster answer … I discover Matomo, and try to install it on my OVH server, for a Hugo hosting site at...
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Reduce size of archive tables BLOB: use proper PHP ini 'serialize_precision=-1'
If the archive table size is huge, check the PHP ini setting serialize_precision. This defaults to serialize_precision=-1 since PHP 7.1 - and should not be changed. If changed the BLOBs in the archive...
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Matomo 5.3.1: Display looks strange
Matomo is missing all graphical elements in the browser. It looks like the CSS and/or graphics are not loaded. Only some plain text is left. It worked already until my Linux distribution (Debian...
View ArticleIn Mysqli.php line 375: No such file or directory
Hi all, Has anyone else had this email alert since updating to 5.3.1? Email subject: php /var/www/matomo/console core:archive --url=[domain] >> /var/log/matomo.log In Mysqli.php line 375: No...
View ArticleCaptcha blocking reporting
Hi all, im new to the forum and have recently been tasked with installing Matomo on our portal website. Our website hosts forms and therefore some pages are hidden behind Captcha to avoid bots...
View ArticleDifferent Visits/Visitors mixed in one Sessions
Hello everyone, we have Matomo running on a dev instance. We have created a segment for our developers, who all work on localhost:4200 and have also deployed the container there. In addition, the...
View ArticleUsing Heatmap plugin with Shopify
Hey, we use Matomo on our own hardware and have started to evaluate Heatmap plugin. This is our config: Matomo version: 5.3.1 MySQL version: 11.7.2-MariaDB-ubu2404 PHP version: 8.3.19 We have started...
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Conversion import in google ads - Invalid credentials
Hello https://matomo.org/faq/reports/how-to-set-up-conversion-import-in-google-ads/ At step 16 it says " Enter any arbitrary values for the Username and Password as these fields are not validated."...
View ArticleMatomo taking ages to load up
Good morning. I have had this problem for 2 days now. When I try to access the dashboard it takes ages (almost 30 seconds or sometimes even more) to load up. When going to the marketplace after...
View ArticleInstallation issue after the first upload
Hi, I have uploaded all the matomo files to my_site/analytics and nothing happens when I navigate to this URL… (error 500) 1 post - 1 participant Read full topic
View ArticleSum of two mutually exclusive custom dimensions do not equal total number of...
Hello! Our goal is to have separate views, preferably using segments, for visits from regular browsers and visits from our app. The app is basically a shell around the website, but can be separated...
View ArticleMatomo being unreachable causes timeout on iOS webview
We’re using a self hosted Matomo install running in Azure cloud, and are using the default JavaScript tracking code provided by Matomo (example below). When our Azure instance became unreachable due...
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Event categories not showing up
Hello, I currently am trying Matomo with a demo account for my software. My main interest are events since my app is not page based. I successfully sent events from it, as I can find them back in the...
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Sending E-Mail Report does not work
Error “Report period must be one of the following: day, week, month, year (got range)” 1 post - 1 participant Read full topic
View ArticlePreview mode in Tag Manager is not working
I work with custom-built websites, and even though the Matomo code is correctly uploaded in the header of the pages, the Tag Manager preview mode cannot be opened. I’ve tried everything, and it’s...
View ArticleIs there an ability to add custom headers to every request made by matomo, we...
was looking for an option to add custom headers to every request, as its a security requirement for us, is there any way to do this? 1 post - 1 participant Read full topic
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I can not connect Matomo to Looker Studio
I tried the connection with my username and with the matomo URL but its sending me the same issue every time. Pls help 1 post - 1 participant Read full topic
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Spring-boot-starter not working
I’m using matomo-java-tracker-spring-boot-starter 3.4 for server side event tracking,but it didn’t work. “MatomoTracker” always can’t be initialized. 1 post - 1 participant Read full topic
View ArticleConversion rate 0
I have an issue with my conversion rates on Matomo. Sometimes they show as 0, and other times they go back to the correct values. 1 post - 1 participant Read full topic
View ArticleReporting not loading on Windows 11 but ok on Windows 10
In Firefox and Windows 10 “Reporting” opens the Matomo report. On another PC, with identical Firefox browser/version but Windows 11, Selecting “Reporting” results in a broken page with lots of...
View ArticleMatomo Tag manager on Premises + ComplianZ Cookie Plugin on Wordpress problem
Hello everyone, I’m trying to solve this problem: I have a wordpress site with Matomo (Tag manager) On-premises version. I need to activate statistics tracking via Cookies and I am using the wordpress...
View ArticleTime on page tracking
Hello, I am having trouble getting accurate time on page tracking for my application. From the documentation I understand that you have to turn on the heartBeat setting. I did this and set the...
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User Flow Plugin - Homepage appears twice in visitor flow despite identical URL
Hi everyone, we’re using Matomo to analyze the visitor flow on our website hamburger-energienetze de. We’ve noticed that the homepage appears in both Interaction 1 and again in Interaction 2, each...
View ArticleEcommerce overview widget using custom dimmension. Disable visitor log link
I’m embedding the Ecommerce overview widget, filtered by a custom dimension. The top graph is filtered properly, but the link in the Conversions Overview card at the bottom, “Show the visits log...
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