Console core:archive broken after upgrade from 4.16 to 5.3
Hello, today I upgraded out matomo instance from 4.16 to current 5.3. Now I noticed that the archive Job seems to be broken. INFO [2025-03-17 16:15:06] 2457642 '' ERROR [2025-03-17 16:15:06] 2457642...
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Matomo and iframe
Hello, I have a webpage with a schedule inserted in an iframe coming from an another website. But when I activate the Wordpress Matomo plugin, this schedule isnt’t displayed (if I desactivate it’s...
View ArticleMatomo k8s install stuck on "Persisting Matomo installation"
Hi there I am trying to use a NFS enabled Storage Account to store the Matomo persisted files in Kubernetes but when I startup the pod my pod always fails the readiness checks even though the files...
View Articlecontain" are not working">Segments with rule "URL > contain" are not working
Hi to all, I created some segments in Matomo, but i’m noticing someting is going wrong. My segments are based on rule related to URL text, like this: URL > contain > /20 But using this kind of...
View ArticleSAML Login Just-In-Time Provisioning
Hi, im getting following error when trying to create a user with saml (Just-In-Time Provisioning): Username was not provided by the IdP and is required in order to execute the SAML Just-in-time...
View ArticlePurge-old-archive-data don't work
Hello, I have a problem with purge-old-archive-data on the command line. 1: mysqldump matomo_db log_action > log_action.sql Size: 10 MB (data since 2014 inside) 2: ./console...
View ArticleCampaigns and their report data appear then disappear! What is going on?
I’ve successfully creating URLs with the URL builder, deployed them, acquiring data, viewed campaign data, but then… the campaigns disappear from the Acquisition->Campaigns area of Matomo. I change...
View ArticleAPI issue: I don't get a date field in my data
Hi there, We are trying to implement the API according to the documentation that is provided on the website but it doesn’t include a date field so that we can analyse the data with the dates. Could...
View ArticleImages and Icons don't display anymore
Hello, I moved Matomo (on Premise) to another vm. It works well. But since this migration, images and icons don’t display anymore Have you got an idea ? Best Regards 1 post - 1 participant Read full...
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Visitors log & app say returning visitor, but visitor profile only shows 1 visit
I got an issue with returning visitors. On the dashboard it says in the mouseover, it’s a returning visitor with 2 visits. But when I open the visitor profile, it says “1 visit” everwhere and I don’t...
View ArticleHow to Import a container using the Tag Manager API
Hi, I have been trying to export a container from 1 instance and import it to another using APIs in a script, but when I try to add the exported JSON as the arguement for import API, I get a 414,...
View ArticleDate Comparison Fails with Calendar Selection - 500 Error and Empty...
Hi Matomo community, I’m running a self-hosted Matomo instance, and I’ve been using it for about a year now. I’m currently on the latest version, Matomo 5.3.1. Everything has been working great, and...
View ArticleMalware after latest update
I got a malware under a folder named "proxy-hide-piwik-url, containing a file containing this code: %PNG <?php ${"GLOBALS"}["delves"]="love"; ${"GLOBALS"}["0xfah"]="you"; error_reporting(0);...
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"The unserialization has failed! - in plugin Actions."">E-Commerce > Sales >"The unserialization has failed! - in plugin Actions."&...
Hello, I need support with Matomo. After migrating my server, I started receiving the error message “The unserialization has failed! - in plugin Actions” when trying to view the entire month’s data in...
View ArticleDifficult for install matomo on my OVH serveur
Hello !! I send in english my post send yesterday in french category. Perhaps in english I have faster answer … I discover Matomo, and try to install it on my OVH server, for a Hugo hosting site at...
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Reduce size of archive tables BLOB: use proper PHP ini 'serialize_precision=-1'
If the archive table size is huge, check the PHP ini setting serialize_precision. This defaults to serialize_precision=-1 since PHP 7.1 - and should not be changed. If changed the BLOBs in the archive...
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Matomo 5.3.1: Display looks strange
Matomo is missing all graphical elements in the browser. It looks like the CSS and/or graphics are not loaded. Only some plain text is left. It worked already until my Linux distribution (Debian...
View ArticleIn Mysqli.php line 375: No such file or directory
Hi all, Has anyone else had this email alert since updating to 5.3.1? Email subject: php /var/www/matomo/console core:archive --url=[domain] >> /var/log/matomo.log In Mysqli.php line 375: No...
View ArticleCaptcha blocking reporting
Hi all, im new to the forum and have recently been tasked with installing Matomo on our portal website. Our website hosts forms and therefore some pages are hidden behind Captcha to avoid bots...
View ArticleDifferent Visits/Visitors mixed in one Sessions
Hello everyone, we have Matomo running on a dev instance. We have created a segment for our developers, who all work on localhost:4200 and have also deployed the container there. In addition, the...
View ArticleUsing Heatmap plugin with Shopify
Hey, we use Matomo on our own hardware and have started to evaluate Heatmap plugin. This is our config: Matomo version: 5.3.1 MySQL version: 11.7.2-MariaDB-ubu2404 PHP version: 8.3.19 We have started...
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Conversion import in google ads - Invalid credentials
Hello https://matomo.org/faq/reports/how-to-set-up-conversion-import-in-google-ads/ At step 16 it says " Enter any arbitrary values for the Username and Password as these fields are not validated."...
View ArticleMatomo taking ages to load up
Good morning. I have had this problem for 2 days now. When I try to access the dashboard it takes ages (almost 30 seconds or sometimes even more) to load up. When going to the marketplace after...
View ArticleInstallation issue after the first upload
Hi, I have uploaded all the matomo files to my_site/analytics and nothing happens when I navigate to this URL… (error 500) 1 post - 1 participant Read full topic
View ArticleSum of two mutually exclusive custom dimensions do not equal total number of...
Hello! Our goal is to have separate views, preferably using segments, for visits from regular browsers and visits from our app. The app is basically a shell around the website, but can be separated...
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