Unexpected Time Spent Per Visit Results in Matomo 4 Database Query
Hello Matomo Community, I’m working on analyzing time spent per visit using the Matomo database, but I’m encountering some strange results. Specifically: Many of the results show 0 seconds, even for...
View Article[Bug] Cannot remove trackPageView on added tracker
Hello, i’m using matomo on a script that is loaded on various client websites. There is a conflict when the client also using matomo. For this i used the ‘addtracker’ function which is working great....
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Matomo tracking correctyl but not representing correct Data - Data Limit?
Hi everybody, We have a problem with a locally installed Matomo-Application (not On-Premise). In our case Matomo is used to track the visits of numerous websites (10 in total hosted on the same server...
View ArticleAH01797 client denied by server configuration
i have this server log errrors. the client IP is my server provider host ip and is not blocked in htaccess or somewhere. i have no problems with the dashboard in self hosting matomo installation just...
View ArticleMatomo Tag Not Seeing Google Tag Manager Pageview Triggers
I have a react website that i want to track with Matomo I have everything setup and am using Google Tag Manager(will now refer to it as GTM) to install the matomo tracking code tag I noticed that GTM...
View ArticleInvalid values from report api
the problem is that I’m getting invalid data from API but I can see valid data from the UI. I’ve tried archives invalidtion and rearchiving and that didn’t help. but when I manully drop archives...
View ArticleError after changing the database character set to utf8mb4
I saw this message in the System Check option: “Your database supports utf8mb4 charset, but your database tables have not been converted yet. You can do this by executing the command console...
View ArticleCron permission denied after update
After updating with wrong user I started getting this when cron jobs run to compile segments. WARNING CoreConsole[2024-12-03 02:09:22 UTC] [3104581] /opt/bitnami/matomo/core/CliMulti/Process.php(196):...
View ArticleRookie question
Hi, I’ve pasted the Matomo suggested code into the headers of my website, but when using the test button, it seems not to work. This is the URL: digitalfreedoms dot org Can someone tell me what I did...
View ArticleMissing Sessions/Transactions Compared to GA4
Hi all! We’ve been experiencing some Matomo UI outages over the past couple of months. Our most recent outage was addressed by changing performance of our EFS filesystem to “Enhanced” in AWS. But now...
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Initial load of page cant be tracked
So I encountered this issues in my console log. Which of these issues would likely be the cause of Matomo not being able to track my pages on the initial load? Error that I currently face: Matomo only...
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Track JetFormBuilder forms doesn't work in Tag Manager
Hi ! I’m trying to track submission of jetformbuilder form with Tag manager but it doesn’t work ! I set the trigger on Form Submit > form ID=X but the tag is never fired… Any idea ? Thanks by...
View ArticlePHP 8.1 end of life warning
I have a warning when visiting the settings page: The PHP version 8.1 you are using has reached its End of Life (EOL). You are strongly urged to upgrade to a current version, as using this version may...
View ArticleNot registering any visits
I am a newbie unfamiliar with a lot of code, so I am not sure why it does not register any visits when I have had people on my site. I can add the system report if that will help. 1 post - 1...
View ArticleAuto-Upgrade not possible?
When I log into Matomo, I see a “NEW UPDATE” note in the top of screen. When I click update, and select automatic update, I get this error: We’re sorry, but the action you were trying to perform...
View ArticleErrors after update to latest 5.2.0
Today I got a notice about a new version, and used the update buttons in the email to update our self-hosted server. Now I get the following errors in our error_log: Error in Matomo:...
View ArticleCampaign tracking not working with Matomo Tag Manager
I have matomo on premise setup with the matomo tag manager. It is all working apart from campaign URL’s. Do I have to install the javascript (_paq) code as well as the mtm tag manager code in the...
View ArticleIssue with Empty Event Names in GTM:
Hello, I would like to understand why some event names appear empty, even though the configuration I set up is as follows: {clicked text} - {clicked URL} - {Click sector} However, I see that some...
View ArticleGoals number not updated after using GDPR removing tool
Hello, I tested a goal and it worked. I then remove my own visit (the one which triggered) the goal. The removal was successful (my visit was not in the logs), however the goal was still there. Is it...
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Queued Tracking feature does not work properly
Here is my software version: Matomo version: 5.2.1 MySQL version: 8.0.40-0ubuntu0.22.04.1 PHP version: 8.3.14 QueuedTracking 5.1.1 Problem: When I enable the queuedtracking via web management, the...
View ArticleBrowser: NS_ERR_DOM_CORP_FAILED after integration into Joomla
Hello, I have installed Matomo 5.1.2. successfully with docker. It’s connected via reverse proxy and I can log in. I copied the tracking code into a Joomla 5 Website (using a plugin). When accessing...
View ArticleDouble Tracking using Google Tag Manager
I am using Google Tag Manager to implement tags for Matomo Analytics. But when I checked my website via inspect Network, there were two matomo.js, both from my GTM workspace, resulting the numbers...
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Goal Tracking Not Working for Email and Phone Links (mailto: and tel:)
Hi Matomo Community, I’m having trouble setting up goal tracking for email (mailto:) and phone (tel:) links on my website. Here’s what I’ve done so far: Set up goals in Matomo with the type “Manually...
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