Uncaught RedisException: socket error on read socket

@Saqib_Ali wrote:

Hi ,

We are using matomo 3.4.0 and trying using redis(aws ElastiCache redis) as cache as mentioned in this FAQ :
https://matomo.org/faq/how-to/faq_20511/

But getting this error :

PHP Fatal error: Uncaught RedisException: socket error on read socket in matomo\vendor\doctrine\cache\lib\Doctrine\Common\Cache\RedisCache.php:66
Stack trace:
#0 matomo\vendor\doctrine\cache\lib\Doctrine\Common\Cache\RedisCache.php(66): Redis->get(‘eagercache-340-…’)
#1 matomo\vendor\piwik\cache\src\Backend\Redis.php(18): Doctrine\Common\Cache\RedisCache->doFetch(‘eagercache-340-…’)
#2 matomo\vendor\piwik\cache\src\Backend\Chained.php(42): Piwik\Cache\Backend\Redis->doFetch(‘eagercache-340-…’)
#3 matomo\vendor\piwik\cache\src\Eager.php(49): Piwik\Cache\Backend\Chained->doFetch(‘eagercache-340-…’)
#4 matomo\config\global.php(46): Piwik\Cache\Eager->__construct(Object(Piwik\Cache\Backend\Chained), ‘eagercache-340-…’)
#5 [internal function]: DI\Definition\Source\DefinitionFile->{closure}(Object(DI\Container))
#6 matomo\vendor\php-di\invoker\src\Invoker.php(82): call_user_func_array(Object(Closure), Array)
#7 matomo\vendor\php-di\php-di\src\ in matomo\vendor\doctrine\cache\lib\Doctrine\Common\Cache\RedisCache.php on line 66

Does anyone have faced it ?

Thanks

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