A fatal error occurred - can't access matomo

@Padrino wrote:

hello,
today, after not connecting for few days, I can’t login to my statistic for a error. This is the message:

# A fatal error occurred

Please contact the system administrator, or login to Matomo to learn more.

If you are Super User, but cannot login because of this error, you can still troubleshoot further. Follow these steps:

1. open the config/config.ini.php file and look for the salt value under [General] .
2. edit this current URL you are viewing and add the following text (replacing salt_value_from_config by the salt value from the config file):

index.php?i_am_super_user=salt_value_from_config&....

---

I tried to follow the instruction, but I think is not compatible with what is inside my file config.ini.php, as you can see:

; <?php exit; ?> DO NOT REMOVE THIS LINE
; file automatically generated or modified by Matomo; you can manually override the default values in global.ini.php by redefining them in this file.
[database]
host = "sql.autofficineinslovenia.eu"
username = "REMOVED"
password = "REMOVED"
dbname = "REMOVED"
tables_prefix = "piwik_"

[General]
salt = "THIS_IS_THE_SECRET_SALT"
trusted_hosts[] = "www.autofficineinslovenia.eu"

[PluginsInstalled]
PluginsInstalled[] = "Login"
PluginsInstalled[] = "CoreAdminHome"
PluginsInstalled[] = "UsersManager"
PluginsInstalled[] = "SitesManager"
PluginsInstalled[] = "Installation"
PluginsInstalled[] = "CorePluginsAdmin"
PluginsInstalled[] = "CoreHome"
PluginsInstalled[] = "CoreVisualizations"
PluginsInstalled[] = "Proxy"
PluginsInstalled[] = "API"
PluginsInstalled[] = "ExamplePlugin"
PluginsInstalled[] = "Widgetize"
PluginsInstalled[] = "Transitions"
PluginsInstalled[] = "LanguagesManager"
PluginsInstalled[] = "Actions"
PluginsInstalled[] = "Dashboard"
PluginsInstalled[] = "MultiSites"
PluginsInstalled[] = "Referrers"
PluginsInstalled[] = "UserLanguage"
PluginsInstalled[] = "DevicesDetection"
PluginsInstalled[] = "Goals"
PluginsInstalled[] = "Ecommerce"
PluginsInstalled[] = "SEO"
PluginsInstalled[] = "Events"
PluginsInstalled[] = "UserCountry"
PluginsInstalled[] = "VisitsSummary"
PluginsInstalled[] = "VisitFrequency"
PluginsInstalled[] = "VisitTime"
PluginsInstalled[] = "VisitorInterest"
PluginsInstalled[] = "ExampleAPI"
PluginsInstalled[] = "ExampleRssWidget"
PluginsInstalled[] = "Provider"
PluginsInstalled[] = "Feedback"
PluginsInstalled[] = "Monolog"
PluginsInstalled[] = "CoreUpdater"
PluginsInstalled[] = "CoreConsole"
PluginsInstalled[] = "ScheduledReports"
PluginsInstalled[] = "UserCountryMap"
PluginsInstalled[] = "Live"
PluginsInstalled[] = "CustomVariables"
PluginsInstalled[] = "PrivacyManager"
PluginsInstalled[] = "ImageGraph"
PluginsInstalled[] = "Annotations"
PluginsInstalled[] = "MobileMessaging"
PluginsInstalled[] = "Overlay"
PluginsInstalled[] = "SegmentEditor"
PluginsInstalled[] = "Insights"
PluginsInstalled[] = "Morpheus"
PluginsInstalled[] = "Contents"
PluginsInstalled[] = "BulkTracking"
PluginsInstalled[] = "Resolution"
PluginsInstalled[] = "DevicePlugins"
PluginsInstalled[] = "Diagnostics"
PluginsInstalled[] = "WebsiteMeasurable"
PluginsInstalled[] = "Intl"
PluginsInstalled[] = "Heartbeat"
PluginsInstalled[] = "ProfessionalServices"
PluginsInstalled[] = "UserId"
PluginsInstalled[] = "CustomPiwikJs"
PluginsInstalled[] = "RssWidget"
PluginsInstalled[] = "Marketplace"
PluginsInstalled[] = "IntranetMeasurable"
PluginsInstalled[] = "GeoIp2"

Can you please help me?

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