Heatmap & Session :: resulted in an error: curl_exec

@Ameur wrote:

Hi.
after updating my Matomo from 3.5 to 3.8 heatmap plugin doesn’t work, i got the following error message on my system CHeck

Requesting ‘https://xxxxxxxx/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ resulted in an error: curl_exec: operation timed out after 2000 milliseconds with 0 out of 0 bytes received. hostname requested was: xxxxxxx . As a result, tracking Heatmaps and Session Recordings may not work. You may need to change your webserver configuration to allow access to this file via the Internet or Intranet.

When i try to go to this link from another machine in another network, i got the following message :
Piwik.HeatmapSessionRecording.configuration.assign({“heatmaps”:[],“sessions”:[],“idsite”:“1”,“trackerid”:“5lX6EM”});

I’m on IIS web Server
any suggestion ???
thank you

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