@mekineer wrote:
I’m on the premium shared hosting plan.
I installed Matomo 3.8.1 from the software available in Hostinger’s custom cPanel. I’ve had issues with Matomo not loading the dashboard or visitor log.Perhaps because hostinger support enabled the php setting shell_exec, I am now able to get the page to load with CTRL-F5, about half the time.
In the System Check report:
" It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 16MB. "
Is that the problem?error_log file has many instances of:
" Error in Matomo: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away "Another consequence, is that I am unable to automatically update Matomo.
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