New to Matomo, but really enjoying it. I’m trying to pull the historical analytics from my GA account into Matomo (hoping to “cut the cord” a little). I’ve set up the OAuth credentials properly and have been able to create two importing tasks, however:
- I’m not seeing any imported data.
- I’m getting some errors which I’m not sure how to troubleshoot further.
From one of my tasks:
errored
Error message: Error on day 2016-08-23, Failed to reach GA after 30 attempts. Restart the import later.
These errors are unexpected and will likely continue every time you run the import on this day. To resolve this issue, please ask on the forums. If you can provide access to your GA account to a member of Matomo’s support team it will provide a quicker resolution.
I noted that the link to the “forums” is not correct (has an “s” – this website is forum.matomo.org), but if someone could point me in a direction for finding out more about it, I will be very appreciative. This isn’t critical, but I’m curious about getting it to work in order to keep some of the histories.
OTHER INFO: I’ve increased the max_execution_time and the max_input_time in PHP to accommodate longer running scripts. I’ve also enabled mysqli.allow_local_infile (On) in the php.ini file.
Lastly, the console of my site reports no warnings or errors – the troubleshooting guides for setting up the site were excellent and I was able to resolve all the problems.
FINAL THOUGHT: Is there a specific port in the firewall of my server that needs to be opened for this to work properly? Right now I’ve got 443 and 80 open. Everything else is closed.
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