I am having iussues with the first setup of Matomo.
I am using Matomo on premise, hosted on a shared hosting that should meet the requirements.
I installed Matomo through Softaculous, and the process went just fine.
I started collecting data from a website, but most of the features don’t work. Only Visitor log and Real Time visitors seem to be working properly.
I decided to install the plugin LogViewer to troubleshoot but when I try to “Chech the system”, Matomo displays and error " Mysqli prepare error: MySQL server has gone away"
How may I solve all these issues?
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