Hi, I tried to install + activate matomo on a IONOS Wordpress Server. I get
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log."
for every site. So matomo “crashes” my whole Wordpress Website. I can just revert it by deleting the matomo plugin folder via sftp.
debug log says:
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/DeviceDetector/DeviceDetectorFactory.php): Failed to open stream: Datei oder Verzeichnis nicht gefunden in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/Profiler.php): Failed to open stream: Datei oder Verzeichnis nicht gefunden in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(): Failed opening ‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/Profiler.php’ for inclusion (include_path=‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear_exception:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/console_getopt:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear-core-minimal/src:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/archive_tar:.:/usr/lib/php8.0’) in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/DeviceDetector/DeviceDetectorFactory.php): Failed to open stream: Datei oder Verzeichnis nicht gefunden in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(): Failed opening ‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/DeviceDetector/DeviceDetectorFactory.php’ for inclusion (include_path=‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear_exception:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/console_getopt:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear-core-minimal/src:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/archive_tar:.:/usr/lib/php8.0’) in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/DeviceDetector/DeviceDetectorFactory.php): Failed to open stream: Datei oder Verzeichnis nicht gefunden in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(): Failed opening ‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/…/core/DeviceDetector/DeviceDetectorFactory.php’ for inclusion (include_path=‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear_exception:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/console_getopt:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear-core-minimal/src:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/archive_tar:.:/usr/lib/php8.0’) in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/php-di/php-di/src/NotFoundException.php): Failed to open stream: Datei oder Verzeichnis nicht gefunden in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Warning: include(): Failed opening ‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/composer/…/php-di/php-di/src/NotFoundException.php’ for inclusion (include_path=‘/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear_exception:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/console_getopt:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/pear-core-minimal/src:/homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/pear/archive_tar:.:/usr/lib/php8.0’) in /homepages/10/XXXXX/htdocs/wordpress/wp-content/mu-plugins/ionos-marketplace/vendor/composer/ClassLoader.php on line 444
[21-Mar-2023 15:23:24 UTC] PHP Fatal error: Uncaught Error: Class “DI\NotFoundException” not found in /homepages/10/XXXXX/htdocs/wordpress/wp-content/plugins/matomo/app/vendor/php-di/php-di/src/Container.php:136
php.ini:
safe_mode=false
upload_max_filesize=512M
memory_limit=1024M
zend_extension=opcache.so
opcache.enable=1
opcache.memory_consumption=64
opcache.interned_strings_buffer=8
opcache.max_accelerated_files=5000
opcache.save_comments=1
opcache.revalidate_freq=180
opcache.fast_shutdown=0
opcache.enable_cli=0
opcache.revalidate_path=0
opcache.validate_timestamps=1
opcache.max_file_size=0
I contacted IONOS support for the error log. Do you know this problem? Thanks in advance
Till
3 posts - 2 participants