I am writing to report a significant discrepancy between the number of conversions recorded in our backend database and the number of goal conversions tracked in Matomo. Upon closer examination, I have determined that this issue is not related to incorrect goal definitions in Matomo.
Upon analyzing a specific visit, it has come to my attention that certain mandatory steps in our conversion funnel are not being properly recorded in Matomo. For instance, when reviewing a visit associated with a purchase action, I noticed that only the action corresponding to the cart page is captured, while the actions for the product page, payment page, and confirmation page are missing.
As the conversion goal is triggered when the user visits the confirmation page, this visit is not labelled as converted.
This discrepancy raises concerns as it prevents us from accurately tracking and analyzing user journeys within our conversion funnel.
Thank you for your attention to this matter.
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