We use Matomo on a production server. Unfortunately we have problems with import_logs.py.
On one in about 15 import sessions matomo prints the error “[INFO] Error when connecting to Matomo: <urlopen error [Errno -3] Temporary failure in name resolution>”
I would like to understand, where this error comes from and how to solve this issue.
We use Matomo-Version: 4.15.1
MySQL-Version: 10.3.38-MariaDB-0ubuntu0.20.04.1
PHP-Version: 8.2.13
The website where the python script imports its access.logs and matomo are hosted on the same server.
import_logs.py access_ssl_log.processed.9 --url=https://matomo.xxx.xxx --php-binary=/opt/plesk/php/8.2/bin/php --idsite=1
0 lines parsed, 0 lines recorded, 0 records/sec (avg), 0 records/sec (current)
Parsing log access_ssl_log.processed.9...
10536 lines parsed, 0 lines recorded, 0 records/sec (avg), 0 records/sec (current)
12322 lines parsed, 200 lines recorded, 99 records/sec (avg), 200 records/sec (current)
15498 lines parsed, 400 lines recorded, 133 records/sec (avg), 200 records/sec (current)
18312 lines parsed, 600 lines recorded, 149 records/sec (avg), 200 records/sec (current)
20417 lines parsed, 800 lines recorded, 159 records/sec (avg), 200 records/sec (current)
20417 lines parsed, 800 lines recorded, 133 records/sec (avg), 0 records/sec (current)
23467 lines parsed, 1000 lines recorded, 142 records/sec (avg), 200 records/sec (current)
25879 lines parsed, 1200 lines recorded, 149 records/sec (avg), 200 records/sec (current)
25879 lines parsed, 1200 lines recorded, 133 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 119 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 108 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 99 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 92 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 85 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 79 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 74 records/sec (avg), 0 records/sec (current)
2023-11-30 10:13:15,507: [INFO] Error when connecting to Matomo: <urlopen error [Errno -3] Temporary failure in name resolution>
2023-11-30 10:13:15,508: [INFO] Retrying request, attempt number 2
25879 lines parsed, 1200 lines recorded, 70 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 66 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 63 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 59 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 57 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 54 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 52 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 49 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 47 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 46 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 44 records/sec (avg), 0 records/sec (current)
25879 lines parsed, 1200 lines recorded, 42 records/sec (avg), 0 records/sec (current)
27700 lines parsed, 1400 lines recorded, 48 records/sec (avg), 200 records/sec (current)
30713 lines parsed, 1600 lines recorded, 53 records/sec (avg), 200 records/sec (current)
32431 lines parsed, 1800 lines recorded, 57 records/sec (avg), 200 records/sec (current)
35490 lines parsed, 2000 lines recorded, 62 records/sec (avg), 200 records/sec (current)
37967 lines parsed, 2200 lines recorded, 66 records/sec (avg), 200 records/sec (current)
40426 lines parsed, 2400 lines recorded, 70 records/sec (avg), 200 records/sec (current)
40426 lines parsed, 2400 lines recorded, 68 records/sec (avg), 0 records/sec (current)
I appreciate any help to debug and solve this issue
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