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Visitors appearing in real-time but not in visitors reports

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I’ve just installed Matomo and have a problem. I can see my visitors listed in the ‘real time visitors’ widget, but the reports like ‘visitors over time’ just show zeros.

I’ve checked and I have ‘archive reports when viewed from the browser’ turned on - so I haven’t set up a cron job.

I’ve checked the contents of my database tables, and I can see that there are entries in matomo_log_visit for my visits.

I can’t understand why these visits are not appearing in the visitors graphs.

Does anyone have any suggestions? I’ve looked around online but most of the posts about this sort of problem seem to be from quite a few years ago and I suspect they’re out of date.

A screenshot of the database statistics report is shown below:

Thanks,

Robin

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