Hello,
In the customer’s environment, after upgrading from Matomo 3.9.1 to 5.0.3,
differences have arisen in various figures such as page views, visits,
and download between the reports from Matomo 3.9.1 and 5.0.3,
and we have been asked to investigate the cause.
The same IIS logs (from February 2024) have been imported into both Matomo 3.9.1 and 5.0.3.
We believe that this might be caused by differences in the version of the “Device Detector” module,
which is used to detect detailed information about visitors’ devices, between Matomo 3.9.1 and 5.0.3.
If there are any other potential causes that you can think of, please let us know.
Matomo 5.0.3 Environment
Windows Server2019 version 1809
Apache：2.4.59
PHP：8.3.8
Python：3.12.1
MariaDB：10.11.8
Matomo 5.0.3(Importing IIS logs)
Matomo 3.9.1 Environment
Windows Server2012
Apache: 2.2.x
PHP:5.6.x
Python：2.7.13
MariaDB: 10.1.21
Matomo 3.9.1(Importing IIS logs)
Regards,
Masa
3 posts - 2 participants