Goal Tracking Not Working for Email and Phone Links (mailto: and tel:)

Hi Matomo Community,

I’m having trouble setting up goal tracking for email (mailto:) and phone (tel:) links on my website. Here’s what I’ve done so far:

1. Set up goals in Matomo with the type “Manually trigger a conversion by calling the JavaScript method _paq.push(['trackGoal', ID]);”.
2. Added onclick events to the email and phone links, as per the example below:

3. Verified that the Matomo tracking code is correctly installed and that matomo.php is accessible.

Issue:

• Goal tracking for email and phone links is not working. Clicks on these links are not being recorded in Matomo, even though the onclick events are firing.
• The WhatsApp link goal (external link) works perfectly.

What I’ve Tried:

• Added return true; to the onclick events.
• Tested in multiple browsers (Brave, Microsoft Edge, Firefox).

Questions:

1. Why are email and phone link goals not being tracked?
2. Are there any additional steps or configurations required to track mailto: and tel: links in Matomo?
3. How can I debug this issue further?

Any help would be greatly appreciated!

Thanks!

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