Hi everyone,
We recently enabled the Heatmaps and Session Recordings plugin in Matomo and are now facing a challenge that we’d like to share with you:
Our company works with a shared Admin user, which means that we often log in with the same user on multiple PCs simultaneously. Here is the issue we’ve noticed:
- When we are logged in on 3 PCs at the same time with the same Admin user, only one user can see the Heatmaps and Session Recordings.
- For the other two logged-in users, the plugin is listed in the sidebar, but the created Heatmaps and Session Recordings are not visible. They are consistently hidden.
This behavior is consistent: it seems that only one user at a time can access the Heatmaps and Session Recordings, while for the others, it is categorically hidden.
Has anyone experienced a similar issue or has an idea why this might be happening? Could there be specific settings or limitations in the plugin that explain this behavior?
Thanks a lot in advance for your support!
Best regards,
bwlxn
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