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All download hits coming from same Visitor IP: 10.2.23.0

February 7, 2019, 8:29 am
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@cjackson wrote:

Is this a bug? Or are we getting hit by a bot? Or is it possible that the system is not pulling the correct Visitor IP and is defaulting to this generic one?

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Why "Invalid idSite: '0'" is PHP error?

February 8, 2019, 12:56 am
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@Strider wrote:

I periodically check site logs and see about ~400 errors per month like this: “Error in Matomo (tracker): Invalid idSite: ‘0’”.
I investigated the problem. It is somehow connected with UCBrowser V7.0.185.1002. The first visit from this browser generates a very strange request to piwik.php. But it is not a problem.

My question is: Why “Invalid idSite: ‘0’” is written to PHP error log at all? It is not a software problem. It is not an error. I think some bots can try to generate requests with wrong site IDs or without it at all.
It floods PHP error log and I can occasionally miss some real error.

I plan to modify \core\Tracker\Response.php

public function outputException(…)
{
Common::sendResponseCode($statusCode);
+++ if ($statusCode == 500)
$this->logExceptionToErrorLog($e);

but it is not a good solution because I should restore it after updates.

Is it possible (or planned) to make logs more versatile?

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Campaigns not respecting filters

February 8, 2019, 12:02 pm
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@bcumberledge wrote:

In Campaigns, I have a filter to exclude IPs, User IDs, etc. but Campaigns data still shows data with those IPs and User IDs. The filter works fine in Activity Log, etc.

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Incorrect Visitor Statistics after upgrade to 3.8.1

February 9, 2019, 6:29 am
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@captoula wrote:

Hi,
I have a a strange problem. After upgrading from 3.6.0 to 3.8.1, statistics of visitors and unique visitors per hour or day are shown lower that real amount,

I have invalidated and re-archived the reports but no change. The data still about half of the amount it should be.

I know the data is invalid because:

  • The amount dropped abruptly after the upgrade
  • This happened for all of my sites
  • Real-time visitor count data is inconsistent with overall data
  • Page counts are still like before but visitor count shows about 40 percent decrease

Thanks

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Fresh install - no visitor tracking

February 10, 2019, 4:08 am
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Warning : Undefined index: type - Matomo 3.8.1

February 10, 2019, 11:47 pm
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@atif.ali wrote:

Hello ,

I am getting this warning on my on premises installation of Matomo .

WARNING: /usr/share/nginx/html/piwik/core/Db/Settings.php(40): Notice - Undefined index: type - Matomo 3.8.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

Is there any way to resolve this ?

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Some visit & actions not tracked

February 11, 2019, 1:12 pm
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@fatica wrote:

Hi,

We see information in our Web server access log, but it does not show up in analytics.

For example, we see this action in the log

analytics.XXXXXXXXX.com:443 72.19.XXX.XXX - - [08/Feb/2019:00:32:24 +0000] "GET /piwik.php?action_name=Where%20to%20Buy%20-%20Commercial&idsite=2110&rec=1&r=705734&h=17&m=37&s=31&url=https%3A%2F%2Fwheretobuy.ext.customer.com%2Findex.php%3Foption%3Dcom_locator%26view%3Ddirectory%26l ayout%3Dcombined%26framed%3D1%26tmpl%3Dcomponent%26preview%3D1%26sku%5Bproducts%5D%3D3DP65A%23B1H%26Itemid%3D8518%26_opt_out%3D0%26utm_content%3DUS_Tango_Test_DB_05%23ml_adobe_beacon%3D2E2E679D850303E2-4000119880000439&urlref=https%3A%2F%2Fwww8.hp.com%2Fus%2Fen%2Fprinters%2Ftango.html%3Fjumpid%3DUS_Tango_Test_DB_05&_id=45609c41df27ace0&_idts=1549586252&_idvc=1&_idn=0&_refts=1549586252&_viewts=1549586252&_ref=https%3A%2F%2Fwww8.hp.com%2Fus%2Fen%2Fprinters%2Ftango.html%3Fjumpid%3DUS_Tango_Test_DB_05&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=1366x768&dimension2=8518&dimension4=3DP65A%2523B1H&dimension5=Tangoprn&dimension10=2E2E679D850303E2-4000119880000439&dimension13=SKU&dimension15=en-US&dimension16=en-US&cvar=%7B%222%22%3A%5B%22_pkp%22%2C%22199.99%22%5D%2C%223%22%3A%5B%22_pks%22%2C%223DP65A%2523B1H%22%5D%2C%224%22%3A%5B%22_pkn%22%2C%22HP%20Tango%20X%22%5D%2C%225%22%3A%5B%22_pkc%22%2C%22%5B%5C%22Tangoprn%5C%22%5D%22%5D%7D&gt_ms=49&pv_id=IsHoYl

I can find no evidence of that action in Matomo.

We have created segments down to the day the action occurred and the IP address of the visitor and piwik shows no page views with urls containing US_Tango_Test_DB_05, or referrers with that keyword.

I don’t see the visit with dimension10 set as above either. Querying the database directly doesn’t yield any further evidence.

No errors in archiving

We are using the Redis plugin to track visits and we are tracking some traffic, but of course, not our client’s tests. Can you suggest any reasons why the log entry above would not surface in Matomo?

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Ignore Errors with Log Importer

February 11, 2019, 1:18 pm
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@avitomo wrote:

I am using the Python log importer to import a raw nginx log.

This throws up errors when there is a problem importing a line or lines from the log file into Matomo into MySQL.

It appears that any import from that log file is discarded when these errors are encountered. And these errors are quite common. I have “patched” a few, but more keep being thrown up. At the moment I typically have one failure every day with hourly log imports.

Are there any settings that may be helpful with this issue? Such as using IGNORE for MYSQL inserts.

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Matomo API to fetch results for idSite=all in csv, xls or tsv format not working for normal users

February 11, 2019, 8:02 pm
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@kavana_t wrote:

Hello,

When we try to fetch visits data using Matomo API with idSite=all in csv or xls format it is not working for normal users even with admin access. Whereas it works fine for super users. Json, xml and html works fine for all users. Are there any extra settings that needs to be enabled for this to work for normal users?

Thanks & Regards,
Kavana

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Reports - Date range not changing?

January 30, 2019, 6:57 pm
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@faithstream wrote:

Hi

I’ve been having an issue ever since I setup Piwik/Matomo, where the reports will only display information from the last 7 days.

I intend to setup a monthly report which will include data for the last month (as an example). The Date range however always displays e.g. Date range: January 25 – 31, 2019 at the top of the report page, instead of the last 30 days (or whatever time period is set).

image
image.png1002×793 25.5 KB

I have looked at the documentation page Manage Email Reports User Guide - Analytics Platform - Matomo, but it doesn’t seem to work as I expect it to.

Am I doing something incorrectly, is there an issue with my Matomo instance?

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I cant understand GeoIP 2 database

February 12, 2019, 4:00 am
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@darren_baker wrote:

hi all im very new to all this php sql but i did get matomo all worthing with the GeoIP 2 database installed and im base in wothing and it was working good!!! it was tracking people on my site from lewes /worthing /littlehampton but i had a big server crash and i hade to re do all the install again and for the life off me it will not give the right location even my ip says this

According to this provider, your current location is:

Stratford, NWM
E15
United Kingdom

Org: Unknown
ISP: Unknown

but is use to say bighton /worthing i cant fully remember

but as i said the location is not right ?

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Fresh install - no user tracking - no errors found

February 12, 2019, 7:04 pm
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@davidherron wrote:

I have freshly installed Matomo 3.8.1 on my VPS that is hosted by Dreamhost. It is using PHP 7.2.11 with Apache. I have set it up with one of my sites, but no tracking is showing up in Matomo and instead Google Analytics is still showing visitors. As far as I can tell, I’ve installed it correctly and everything is setup right.

The site is - https://akashacms.com - this is the site for a static website generator I’ve written. The Matomo tracking code is correctly installed, I can see it in the browser developer tools. According to the network traffic when loading the page, there are several requests against the Matomo server and none against Google Analytics.

The server is at https://piwik.7gen.com – Going by the troubleshooting guide, loading the “/piwik.php?rec=1&idsite=1” URL does result in a blank screen.

HTTPS is provided by Lets Encrypt, and the HTTPS setup is handled by Dreamhost, and I’m using that same setup with several websites without problem. I’ve also verified with the SSL Labs service that the HTTPS is setup correctly.

There are no errors in the server logs.

I believe Dreamhost’s config does install mod_security. I went into the Dreamhost control panel, and unchecked the “Enable extra security” choice but that hasn’t made a difference. And again, I don’t see any errors in the logs - I believe mod_security causes errors in the logs.

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Deploy sign missing for users

February 13, 2019, 12:56 am
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@Etienne_de_Boissezon wrote:

One of my user (admin) tell me that if he goes to the downloads sections (module=CoreHome&action=index&idSite=1&period=day&date=yesterday#?idSite=1&period=day&date=yesterday&category=General_Actions&subcategory=General_Downloads) he can’t deploy each line to see the details (using the plus sign).
He was able before, and I can as superadmin. Even if I put him superadmin he can’t
Strange bug

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Issues with email reporting

February 13, 2019, 7:41 am
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@bruna_l wrote:

Good afternoon !

I’m having trouble sending weekly reports to email. I have already checked that all emails are registered correctly, as well as make sure about the sending configuration: Weekly Schedule: Report will be sent on the Monday of each week.

I did not receive the weekly reports on 11/02/2019, I realized that I also had this problem the previous month.

I use version 3.7.0

What can it be ?

Thank you

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Tag Manager Blank Screen

February 13, 2019, 1:52 pm
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Matomo not tracking/collecting referer?

February 13, 2019, 10:24 pm
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@theanatoki wrote:

Hi all

For some odd reason Matomo does not appear to be collecting the referer URL. Using WordPress with WP-PiWiK plugin and the following JS:

<!-- Matomo -->
<script type="text/javascript">
var _paq = _paq || [];
_paq.push(["trackPageView"]);
_paq.push(["enableLinkTracking"]);
_paq.push(['enableHeartBeatTimer']);
function embedTrackingCode() {
    var u="//URL";
   _paq.push(["setTrackerUrl", u+"browse"]);
   _paq.push(["setSiteId", "1"]);

   var d=document, g=d.createElement("script"), s=d.getElementsByTagName("script")[0]; g.type="text/javascript";
   g.defer=true; g.async=true; g.src=u+"load.js"; s.parentNode.insertBefore(g,s);    
}

if (window.addEventListener) { 
    window.addEventListener("load", embedTrackingCode, false); 
} else if (window.attachEvent) { 
    window.attachEvent("onload",embedTrackingCode); 
} else {
    embedTrackingCode();
}
</script>
<!-- End Matomo Code -->

And this is what it requests when a referer header is set:

https://URL/browse?action_name=Tabletop&idsite=1&rec=1&r=914652&h=17&m=23&s=18&url=https%3A%2F%2FURL%2F%3F34o83497&_id=1dae7fc2b0470d90&_idts=1550125369&_idvc=1&_idn=0&_refts=0&_viewts=1550125369&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=2560x1440&gt_ms=423&pv_id=Apmobt&nwefftype=4g&webgl=1

Does anyone have any ideas on how to overcome this?

Cheers

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Matomo problem sometimes

February 14, 2019, 3:49 am
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Removed super user account - how to re-add a new one?

February 15, 2019, 7:47 am
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@zopyx wrote:

Somehow I managed to remove the default super user account (Matomo 3.8.1). I have left only one admin user account for a particular website. How can I recreate a new super user account?

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Matomo 3.8.0 doesn't see 3.8.1 update

February 15, 2019, 3:38 pm
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@taoeffect wrote:

Hi, our Matomo 3.8.0 installation isn’t showing the 3.8.1 update, and when I click “Check for Updates” it says “YOU ARE USING THE LATEST VERSION OF MATOMO!”.

What’s going on?

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How to enable shell_exec

February 17, 2019, 3:50 pm
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@Ayjaycee wrote:

As per a few other posts I found, I’ve got the System Check message, in Other functions

shell_exec
You need to enable this built-in function.

But none of the other forum posts have any information on what shell_exec is or how to enable it on any platform.
I’m using a Hostinger server with the following:

  • PHP Version - 7.0
  • Apache Version - Apache/2.4
  • MariaDB Version - 10.2

I’m guessing, from this post on Stack Overflow https://stackoverflow.com/questions/24999673/how-to-enable-shell-exec-and-exec-on-php that I need root access to enable shell_exec and as I don’t have that, I’m stuck?

If you are not the root on the machine, and exec() function is disabled, then you can’t enable it by yourself.
See http://php.net/manual/en/ini.core.php#ini.disable-functions

disable_functions string
This directive allows you to disable certain functions for security reasons. It takes on a comma-delimited list of function names. disable_functions is not affected by Safe Mode.
Only internal functions can be disabled using this directive. User-defined functions are unaffected
This directive must be set in php.ini For example, you cannot set this in httpd.conf.

Thanks

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