Unique Visitors missing in Referrer breakdowns when using period other than daily

January 10, 2017, 9:48 am

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Hi,

We're having issues getting Unique Visitors to work for anything but "daily" periods in the Referrers breakdowns.

We're on 2.17.1, and we have enabled UV processing for all periods following Faq#113, we use
[General]
enable_processing_unique_visitors_day = 1
enable_processing_unique_visitors_week = 1
enable_processing_unique_visitors_month = 1
enable_processing_unique_visitors_year = 1
enable_processing_unique_visitors_range = 1
and re-generated archived reports, but on the tables on the "Referrers"/"All Referrers" page, the "Unique Visitors" column is only shown for daily periods.

What we're seeing can also be seen on demo.piwiki.org:

When navigating to (period parameter is "daily"):

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=3&period=day&date=yesterday#?idSite=3&period=day&date=yesterday&category=Referrers_Referrers&subcategory=Referrers_WidgetGetAll

The third column in both the "Referrer Types" and "Referrers" tables is "Unique Visitors". So the numbers we're looking for are available for daily periods.

But when changing the period to weekly, the "Unique Visitors" column disappears. E.g.:

http://demo.piwik.org/index.php?module=CoreHome&action=index&idSite=3&period=day&date=yesterday#?idSite=3&period=week&date=2017-01-09&category=Referrers_Referrers&subcategory=Referrers_WidgetGetAll

On that page, the "Referrer Types" and "Referrers" tables are missing the "Unique Visitors" column.

Is there a way to get the "Unique Visitors" column also for other-than-daily periods per referrer?

Best regards,
Christian

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Curl_exec: SSL: invalid CA certificate #1 (offset 0) in bundle

January 10, 2017, 10:16 am

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@Travers_Utt wrote:

I am seeing the following error several times on the Admin page:

curl_exec: SSL: invalid CA certificate #1 (offset 0) in bundle. Hostname requested was: plugins.piwik.org

I understand this is an SSL error but with the plugins domain?

I am also getting this error when I attempt to upgrade. The upgrade reports "failed" but proceeds anyway (and seems to work fine).

Any ideas?

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Wechat icons doesn't display

January 10, 2017, 4:54 pm

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@11110 wrote:

I visit the website through Wechat, and most of my customers visit the website in the same way.
but the icon doesn't display.
Hope we can fix this in the next version, thanks.

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Pclzip.lib.php: A non well formed numeric value encountered

January 10, 2017, 6:02 pm

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@akarl wrote:

After upgrading to 3.0.1 this notice popped up:

WARNING: /piwik/vendor/piwik/decompress/libs/PclZip/pclzip.lib.php(1797): Notice - A non well formed numeric value encountered - Piwik 3.0.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

Here I am reporting it.

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Not able to update from 2.16.2 to 3.01

January 10, 2017, 10:59 pm

≫ Next: Upgrade from 3.0.0 to 3.0.1 gave "File integrity check failed" with huge list

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@einarso wrote:

Hi - when I try the update from my 2.16.2 installation to the newest version, I get the following message:

Key "email" for array with keys "issues, wiki, source" does not exist in "@CorePluginsAdmin/macros.twig" at line 123

Something I can do to fix this?

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Upgrade from 3.0.0 to 3.0.1 gave "File integrity check failed" with huge list

January 10, 2017, 11:58 pm

≫ Next: Exclude files for plugins from "File integrity check" (PIWIK 3)

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@paulatthehug wrote:

I've just automatically upgraded from 3.0.0 to 3.0.1 and I got

File integrity check failed and reported some errors. You should fix this issue and then refresh this page until it shows no error. Details

Clicking on "Details" gave me a huge and badly formatted (all the   were escaped so visible and not rendered a line breaks by the browser) list of files beginning:

Files were found in your Piwik but we didn't expect them. --> Please delete these files to prevent errors.. <-- File to delete: LICENSE File to delete: Manifest.xml File to delete:

I see it's less than four hours since this release was rolled out so have a caught something that was missed in testing or do I really have to work my way through this list deleting all these files by hand?

Thanks.

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Exclude files for plugins from "File integrity check" (PIWIK 3)

January 11, 2017, 2:07 am

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@broon wrote:

After updating and resolving all errors for file integrity check, I installed the IP2Location plugin and downloaded the required db binary file into /piwik/misc. Everything works, but now system check complains about that database file. Shouldn't PIWIK ignore required plugin files? How to get rid of the error message while still using the database?

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Issues with Upgrade

January 11, 2017, 5:24 am

≫ Next: Every day the Visitors in Realtime hangs

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@GerBM wrote:

Hey there,

I wanted to made the new update, but there appears some issues. First I had a wrong PHP Version (Changed to 5.6), after that I get the info some tables was missing. I followed https://github.com/piwik/piwik/issues/10703 to try to solve the issue myself, but now there is a new issue.

Kritischer Fehler während der Aktualisierung:
SQLSTATE[42S22]: Column not found: 1054 Unknown column 'plugin_name' in 'where clause'

This seems to be in connection with:

CREATE TABLE piwik_site_setting (
idsite INTEGER(10) UNSIGNED NOT NULL,
plugin_name VARCHAR(60) NOT NULL,
setting_name VARCHAR(255) NOT NULL,
setting_value LONGTEXT NOT NULL,
user_login VARCHAR(100) NOT NULL DEFAULT '',
INDEX(idsite, plugin_name)
) ENGINE=$engine DEFAULT CHARSET=utf8

Of corse I use the Prefix. Are there any ideas what I could make?

Thanks a lot!

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Every day the Visitors in Realtime hangs

January 11, 2017, 5:11 pm

≫ Next: In Section "Goal", the "Ecommerce" item is missing after upgrade to 3.0

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@dallmon wrote:

I brought this up before, but didn't realize it happens every day. Every day at Midnight UTC (5 pm local time), the top part of the Visitors in Realtime report quits updating and the visitor list below it is empty. The link to the visitor log points to an empty page. Every morning it works fine again. Is there something going on in there at that time which would prevent it from working? It worked fine on 2.x, and quit working coincident with my first 3.x version install. I'm on 3.0.1 now. It doesn't appear to lose any data, since the data from yesterday always appears to be caught up.

Thanks,
Dave

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In Section "Goal", the "Ecommerce" item is missing after upgrade to 3.0

January 12, 2017, 1:01 am

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@mirabyte wrote:

Hi,

I run a Website with ecommerce tracking enabled. Under "Goals", there is also a menu item for ecommerce.

Now I upgraded to Piwik 3.0, everything is working fine and also the ecommerce tracking is working as before. The only difference is that the "ecommerce" menu item in the "Goals" section is missing now. So I cannot get information about ecommerce conversions and traffic any more.

Any idea why this is not there any more? The "ecommerce" switch for that Website is still set in settings and next to that option is also states that there should be a also an "ecommerce" menu item in the goal section as well.

Currently, the goal section only shows my custom goals that I have defined which are not related to ecommerce things...

Any ideas what might be wrong here?

Cheers,
Joe

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Class *** not found

January 12, 2017, 1:58 am

≫ Next: Using segmentation referrers = direct shows the wrong result

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@Joyce wrote:

I create a plugin with ./console, named MyPlugin.
Then I write some php files in this plugin, which all begin with "namespace Piwik\Plugins\Myplugin". When I use function from other plugins, it will occur "Fatal error: Class 'Piwik\Plugins\MyPlugin**' not found.

<?php
namespace Piwik\Plugins\Myplugin;
use Piwik\Config;

$host = Config::getInstance()->database['host'];
echo $host;
?>

Fatal error: Class 'Piwik\Plugins\Myplugin\Config' not found

Not only this function, it seems like I cannot call any other functions in any plugin, not even in MyPlugin itself. I already write "use Piwik\Config" above.

Is there anything I miss? I am almost crazy about that.

I use Piwik 2.16 with PHP 5.4.16.

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Using segmentation referrers = direct shows the wrong result

January 12, 2017, 7:05 am

≫ Next: Filtering by campagin name stopped working after upgrade to Piwik 3.0

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@JoachimL wrote:

Hello,

I need to create a Segment by users which arrived via direct Access.
The Website has the following values.
Visits = 463
For referrers I have the following:
direct = 384
Search Engins = 47
Websites = 32

I created a Segment
referrers = direct

I expect that I'll get 384 visits using this segement, but I am getting 232 visits. Is there any reason why I am getting not 384 like I expected?

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Filtering by campagin name stopped working after upgrade to Piwik 3.0

January 12, 2017, 8:59 am

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@FLEXact wrote:

I have some custom filters which depend on campaign name (pk_campagin). After upgrading to Piwik 3.0, these filters don't work anymore. I am receiving a "The segment 'campaignName%3D%3Dchat' is not valid." error. Also, I cannot select campaign name, keyword and the other options anymore to create a filter.

What is going wrong here and how to fix that problem?

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"Memory exhausted" while trying to install 3.0.1

January 12, 2017, 11:10 am

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@dalr42 wrote:

Hi!

I'm trying to install Piwik 3.0.1. When accessing /index.php to do the install, here's what I get:
"PHP message: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 135168 bytes) in /www/<vhost>/core/FrontController.php on line 416
I tried to push the memory size up to 512MB to no avail.

Here's the server specs:
- FreeBSD 11.0
- Nginx 1.10.2
- PHP 7.0.14 via PHP-FPM

Am I missing something?

Thanks for your help!

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Creating a new Event Report gives Translation error

January 12, 2017, 11:38 am

≫ Next: Visits = uniques visitors

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@musicmunky wrote:

When I create a custom report for Events and attempt to run it I receive the error "no translation for report ".
I have verified the report name exists in the en.json file, and I am doing everything in English - is there something I'm missing?
Updated with screenshot of error.
Screen Shot 2017-01-12 at 2.56.09 PM.png1260x558 51.3 KB

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Visits = uniques visitors

January 12, 2017, 3:03 pm

≫ Next: Visitor log, error 500

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@tonnick wrote:

Hello

I just upgraded to piwik 3 and used the log import.

It seems that using the log import, piwik make no difference between visits and uniques visitors, stats are almost the same

log import method :

$PYTHON $PIWIK_PATH/misc/log-analytics/import_logs.py --url=$PIWIK_SERVER --idsite=$SITEID --recorders=4 --enable-http-errors --enable-http-redirects --enable-static --enable-bots $APACHE2_LOGS_PATH/$HOSTS/$WEBSITE/$ACCESS_LOG

thx !

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Visitor log, error 500

January 13, 2017, 5:47 am

≫ Next: An error occurred - No entry or class found for 'Piwik\Plugins\Actions\Menu' after upgrading to 3.0

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@Stijn wrote:

Hi,

We are running Piwik 2.16.0 and when visiting the visitor log with my admin account, the page loads within several seconds. But when logging in with another account, loading this returns an error 500.

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 88 bytes) in /var/www/html/libs/Zend/Db/Statement/Pdo.php on line 290, referer: https://[myserver]/index.php?module=CoreHome&action=index&idSite=1&period=range&date=last30

So we increased the amount of memory to 512MB as suggested.

PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/core/Date.php on line 136, referer: https://[myserver]/index.php?module=CoreHome&action=index&idSite=1&period=range&date=last30

Increased the execution time to max 10min.

PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 65552 bytes) in /var/www/html/core/NumberFormatter.php on line 305, referer: https://[myserver]/index.php?module=CoreHome&action=index&idSite=1&period=range&date=last30
PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 128404897 bytes) in /var/www/html/core/View.php on line 311, referer: https://[myserver]/index.php?module=CoreHome&action=index&idSite=1&period=week&date=2017-01-13

What causes loading this page to become this heavy and why does it work like a charm when logging in as and admin account? Changing the date range does not influence the result, even with 1 day it causes errors.

Regards,
Stijn

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An error occurred - No entry or class found for 'Piwik\Plugins\Actions\Menu' after upgrading to 3.0

January 13, 2017, 1:50 pm

≫ Next: 502 Bad Gateway on System Check and Gelocation pages

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@yolo wrote:

Hi,
I've just updated from 2.16.5 to 3.0.1 and got a warning message without incidence :
You are not allowed to change the value of the setting "enable_plugin_update_communication" in plugin "CoreUpdater"
After my login, I followed the advice from the system check and removed a lot of files.
Then I logged-in again and got this message : An error occurred - No entry or class found for 'Piwik\Plugins\Actions\Menu'
From the apache logs, it could also be : Piwik\Plugins\Referrers\Menu
I unzipped again piwik but the Menu.php files for those 2 folders don't exist anymore in Piwik 3.0.x. (so only in 2.x).

Do you have any idea how I can get rid of this error ?

For the moment, the workaround is to enable the development mode, that disables the integrity file check (in config/global.ini.php and section [Development]).

Thanks in advance.

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502 Bad Gateway on System Check and Gelocation pages

January 13, 2017, 7:17 pm

≫ Next: Dashboards with zero information

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@openletter wrote:

I just migrated over to a new server and using largely the same configuration, I am now receiving 502 bad gateway when trying to load the System Check page and Geolocation page.

The new server is Ubuntu 16.04, nginx 1.10, php 5.6, and MariaDB 10.1. The previous server was Ubuntu 12.04, nginx 1.10, php 5.5, and MariaDB 5.5. Piwik 3.0.1 installed in both versions and the database was migrated using mysqldump and mysql command line tools.

nginx error log (I can't seem to find a proper code block option in this forum):

failed (104: Connection reset by peer) while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: www.example.com, request: "GET /piwik/index.php?module=UserCountry&action=adminIndex&idSite=1&period=day&date=today HTTP/1.1", upstream: "fastcgi://unix:/run/php/php5.6-fpm.sock:", host: "www.example.com", referrer: "https://www.example.com/piwik/index.php?module=PrivacyManager&action=privacySettings&idSite=1&period=day&date=today"

php log:

WARNING: [pool www] child 8388 exited on signal 11 (SIGSEGV - core dumped) after 1434.367562 seconds from start
NOTICE: [pool www] child 8487 started

syslog:

kernel: php-fpm5.6[8388]: segfault at 28 ip 00007f1737fd35c0 sp 00007ffeaeddb090 error 4 in libGeoIP.so.1.6.9[7f1737fc5000+2f000]
mysqld[1787]: 2017-01-14 2:36:36 140562309577472 [Warning] Aborted connection 188 to db: 'database' user: 'username' host: 'localhost' (Got an error reading communication packets)

Geolocation was selected to use PECL, though it is installed to the server using php-geoip package from the sury.org PPA. I used the default database update settings at the bottom of the geolocation page. It properly reported my location based on my IP address.

I freely accept that this is a configuration issue, but I haven't been able to figure out where to start and I'm not having problems with any other packages on the server.

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Dashboards with zero information

January 15, 2017, 5:50 am

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@Jefferson_Santana wrote:

Hi everyone,

 I´m from airline company in Brazil and we have more than 8 sites (including IOS and Android apps) tagged with Piwik.

 But for our B2C ecommerce we are facing problems with all dashboards. The B2C site has more than 1M pageviews per day.

 For example, during a day I can see all the data on dashboards without problem. But in the next day, all dashboard data from the past day were gone.

 But when I search in the mysql database all the information are there. The problem only appears at piwik dashboards for B2C site.

 I attached a print screen from our B2C ecommerce dashboard.  As you can see in a bunch of days I can see the number of ecommercer orders and in the others days shows zero for ecommerce orders.

 Please, need help!

Thanks, Jefferson Santana

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