@fatica wrote:
Hi,
We see information in our Web server access log, but it does not show up in analytics.
For example, we see this action in the log
analytics.XXXXXXXXX.com:443 72.19.XXX.XXX - - [08/Feb/2019:00:32:24 +0000] "GET /piwik.php?action_name=Where%20to%20Buy%20-%20Commercial&idsite=2110&rec=1&r=705734&h=17&m=37&s=31&url=https%3A%2F%2Fwheretobuy.ext.customer.com%2Findex.php%3Foption%3Dcom_locator%26view%3Ddirectory%26l ayout%3Dcombined%26framed%3D1%26tmpl%3Dcomponent%26preview%3D1%26sku%5Bproducts%5D%3D3DP65A%23B1H%26Itemid%3D8518%26_opt_out%3D0%26utm_content%3DUS_Tango_Test_DB_05%23ml_adobe_beacon%3D2E2E679D850303E2-4000119880000439&urlref=https%3A%2F%2Fwww8.hp.com%2Fus%2Fen%2Fprinters%2Ftango.html%3Fjumpid%3DUS_Tango_Test_DB_05&_id=45609c41df27ace0&_idts=1549586252&_idvc=1&_idn=0&_refts=1549586252&_viewts=1549586252&_ref=https%3A%2F%2Fwww8.hp.com%2Fus%2Fen%2Fprinters%2Ftango.html%3Fjumpid%3DUS_Tango_Test_DB_05&send_image=1&pdf=1&qt=0&realp=0&wma=0&dir=0&fla=0&java=0&gears=0&ag=0&cookie=1&res=1366x768&dimension2=8518&dimension4=3DP65A%2523B1H&dimension5=Tangoprn&dimension10=2E2E679D850303E2-4000119880000439&dimension13=SKU&dimension15=en-US&dimension16=en-US&cvar=%7B%222%22%3A%5B%22_pkp%22%2C%22199.99%22%5D%2C%223%22%3A%5B%22_pks%22%2C%223DP65A%2523B1H%22%5D%2C%224%22%3A%5B%22_pkn%22%2C%22HP%20Tango%20X%22%5D%2C%225%22%3A%5B%22_pkc%22%2C%22%5B%5C%22Tangoprn%5C%22%5D%22%5D%7D>_ms=49&pv_id=IsHoYlI can find no evidence of that action in Matomo.
We have created segments down to the day the action occurred and the IP address of the visitor and piwik shows no page views with urls containing US_Tango_Test_DB_05, or referrers with that keyword.
I don’t see the visit with dimension10 set as above either. Querying the database directly doesn’t yield any further evidence.
No errors in archiving
We are using the Redis plugin to track visits and we are tracking some traffic, but of course, not our client’s tests. Can you suggest any reasons why the log entry above would not surface in Matomo?
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