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Reports are empty / not generated

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@rittershofer wrote:

We are using Matomo (ex Piwik) since years without problem. But now there are problems:

  • E-Mail reports generated once a month are empty now, reporting 0 to 3 visitors, but my dashboard shows thousands of them. So tracking works, reporting not.

  • E-Mail reports generated by hand as admin do not work any longer, there is for half a second shown:
    “Failed to load HTML file: Please check if you have an ad blocker or something similar enabled.” I do not have an ad blocker active.

Matomo is the actual version, I just updated it again manually, no change. So at the moment it is out of order and I cannot figure out why.

Do you have any suggestions?

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