Hello!

Here is our System Summary:
Matomo version: 3.13.0
AWS/Cloud/Windows 2012R2
WAMP64 3.1.0
Apache 2.4.27
PHP version: 7.3.17 (was 7.1.9; just upgraded, thus this support/bug request for help…)
MySQL version: 5.7.22

1. We recently attempted to upgrade Matomo from 3.13.0 to 3.14.1; however, after what appeared to be a successful upgrade, we received a message/error at the very end of the upgrade, saying:

“You must upgrade your PHP version in order to receive the latest Matomo update.”

Since we were out-of-time in our maintenance window, we restored our environment back to the original 3.13.0 version…

2. With Matomo still at 3.13.0, we upgraded our PHP from 7.1.9 to 7.3.7. The upgrade appeared to have been successful, until we clicked on the Matomo Administration button, which displayed the top part of the page successfully, then displayed this error twice, then finished the rest of the page (Support Matomo, etc.) successfully:

Error: There was an error reading the response from the Marketplace: Please try again later.

3. So far (since last night), everything else in Matomo appears to be working fine… If we go to the Plugins page, and click on “installing plugins from the Marketplace”, we get:

An error occurred

There was an error reading the response from the Marketplace: Please try again later.

4. We/I have found a few similar errors reported in this forum, but they speak to the “$domain” value in the MarketPlace/config.php file, which ours appears to be correct:

    $domain = 'http://plugins.matomo.org';
   

5. We did not (knowingly) change the Matomo app, so we’re sure there’s something wrong/missing with the PHP upgrade; however, can’t find any errors/problems, other than Matomo cannot display Marketplace plugin “stuff”!?!?

6. When we get Matomo working successfully with PHP 7.3.17, we’ll upgrade Matomo to 3.14.1, and won’t be expecting an issue with the PHP version this time…

Thank You for any/all help with this!

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