How to get visits details (both past and present) for a userId
Hi all, new user here. I am using the API to access visit data for some downstream analysis/visualization - Matomo is set up to use userId, and I can fetch data from when the userId is set and...
View ArticleCustom OptOut not working
Hello everybody, I believe my custom optout is not working. I use Wordpress 5.5.3 wit the plugin ‘WP-Matomo 1.0.23’. The external Matomo instance is on 3.14.1. I have followed this tutorial...
View ArticleIf visitor don't use cookies, but I set UserID, "Visits by Visit Number"...
I did some experiments and know that “Visits by Visit Number” show the correct result only if visitors used cookies. If they did not use cookies or you send a request with “PHP Tracking Client”, it...
View ArticleFind Page Views from DB in Matomo
Hello, We need to know exactly how many Page views are hitting per monthly basis. We can check it from UI All Websites but it shows only individual websites & that too it’s not loading for us due...
View ArticleCannot connect to the database:
Hi, I am suddenly getting this error: Cannot connect to the database: Mysqli statement execute error : Malformed communication packet I have not changed anything in Matomo and the error started...
View ArticleConfigure a MySQL reader database
Hi there, We’ve been using Matomo v3 for about four years now and lately we’ve been trying to follow the guide here https://matomo.org/faq/how-to-install/faq_35746/ in order to configure a connection...
View ArticleCustom Dimensions plugin that works with Matomo/Piwik 3.14.0?
I have an on-premise version of Matomo installed on my server (3.14.0). Site is working without issue. I’m wanting to add another website. My dev said it requires a Custom Dimensions plugin. I found...
View Article"Class Piwik\Cache\Lazy does not exist" one one server in load-balanced pair
I’ve got a new Matomo installation on a pair of load-balanced servers. Let’s call them 4701 and 4702. When I hit 4701 directly, Matomo works as expected. When I hit 4702 directly, it fails with the...
View ArticleSegment visit with different page urls
Hello everyone, Im trying to create a segment of visits that went through 2 different pages, but I alway get zero visits, though I can find visits with those 2 matched urls. ex....
View ArticleDoes not track FULL url in pages-category?
Hey, I am using Matomo 3.14.1 - and I don’t see the full URL in the “pages”-category - e.g.: /landingpage I can see it in the user-log though - here it looks like this, e.g.:...
View ArticleTimerange not working
Hey, I am using Matomo 3.14.1 I have collected data for 2 days now, but when I select time-range in the date-selector and choose the 2 days, I get the message, that it is not possible to collect data...
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Support subscription button not working
I have just discovered Matomo (self-hosted) and I’m hugely impressed. I wanted to set up a yearly donation but when I hit the “Subscribe” button I get: I’m using the Brave browser. I was able to make...
View ArticleImport static log file
Hello, I have already posted a post on the topic, unfortunately without an answer. So I’m trying again here. On the subject I have a static CSV file. I can define the format myself. But how can you...
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Visitor graphs not working anymore
Hello! I have no idea if I found a bug, so I decided to ask here first. Currently I am using Matomo 4 RC2 with PHP 7.4 and Nginx which is working mostly fine. But, the graphs stopped working. I still...
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Step-change in page views and time spent due to daylight savings using Matomo...
We have noticed on our instance of Matomo a step-change in the number of page views and avg. time on page reported that correlates with the daylight savings time changes here in the UK. The time zone...
View ArticleThere was an error reading the response from the Marketplace: Please try...
Hello! Here is our System Summary: Matomo version: 3.13.0 AWS/Cloud/Windows 2012R2 WAMP64 3.1.0 Apache 2.4.27 PHP version: 7.3.17 (was 7.1.9; just upgraded, thus this support/bug request for help…)...
View ArticleUnable to import logs with import_logs.py script
I have nginx log files which are rotated every night with logrotate, and the log files are used by import_logs.py script to update my Matomo DB. But recently I am no longer able to update DB with this...
View ArticleNewbie - Error message: Session expired
Hello everyone, I have a problem with Matomo. After installing and inserting the code snippet you get this message in the dashboard and everywhere else in Matomo: Your session has expired due to...
View ArticleQuerying a specific event
Hi, I’m new to matomo, and I’m having a hard time getting the reports I need through the report REST API. My use case is the following: I rely on events a lot. I basically have 5 or 6 different types...
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Rsyslog + nginx live log import silently fail
It look to be the same goal than Unable to import logs with import_logs.py script but not the same issue : I’ve followed the rsyslog part of this : GitHub matomo-org/matomo-log-analytics Import any...
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