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Page Overlay stuck in "Loading"

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Hello, my client says that sometimes Page Overlay works fine for him, but most of the time is stuck in “Loading”

I’ve already checked this guide https://matomo.org/docs/page-overlay/#page-overlay-troubleshooting and I can’t solve the problem.
I’ve already tried with different browsers, no extensions activated, no VPNs

Even your demo site is stuck in Loading (Yesterday I see it for the first time working, but today is again stuck)

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