Hi,
Just after a small bit of help or advice… We have a Matomo installation that is having a few issues at the moment. Any help or pointers would be much appreciated (I’m fairly new to Matomo). Currently the error in the admin console (where the system-check panel should be) is:
Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.
Selecting the “System Check” option in the Diagnostics menu causes the Matomo and nginx containers to exit and restart (this runs in AWS ECS with an AWS Aurora MySQL database).
The environment also has some issues where archiving is very slow - possibly linked.
The Matomo version is: 4.0.5
Currently the archiving container / process seems to be hung. The last message in the archive log is:
Found archive with intersecting period with others in concurrent batch, skipping until next batch
This message is repeated every 90 mins or so.
Apologies for the long post - but hopefully this gives some clues. Let me know if there’s any additional info I can provide or any useful diagnostics I can run (DB queries, etc.).
Thanks in advance.
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