Geolocation missing after upgrade to latest Motamo version
I wonder if anyone can advise me please? After updating all Geolocation has disappeared leaving just county as identified and the real-time map empty. I already have GeoIPCity.dat resident in the...
View ArticleGetting the tracker version
Hi, I develop the Angular integration plugin for Matomo and I have a small issue with Matomo 4: setGenerationTimeMS is no longer supported and must not be invoked if one does not want to have errors...
View ArticleSystem check shows... "Oops… there was a problem during the request"
Hi, Just after a small bit of help or advice… We have a Matomo installation that is having a few issues at the moment. Any help or pointers would be much appreciated (I’m fairly new to Matomo)....
View ArticleMatomo stopped logging (again) WP 5.6
My Installation has stopped working again. It did stop tracking any users since 24th of dec. However, the tracking code itself is still in the pages. So I don’t understand why it crashed. When I try...
View ArticleBrowser detection into variable
I try to pull out browser detection. I kindly ask you to inform me if this can be done using the tracking code and not only from analytics. 1 post - 1 participant Read full topic
View ArticleArchiving is very slow - possibly relating to UsersFlow plugin?
Hi, We have an issue where archiving takes many hours on each website we monitor - and seems to be stuck perhaps relating to the UsersFlow plugin. We have archiving scheduled via the command line...
View ArticleInstall Dark Theme in Cloud service
I follow the instructions and are refered to the Plugin button in Administration but i cant find it? Please adwise. 1 post - 1 participant Read full topic
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Authentication Error using Google Sheets Import Script
Hi, I’ve been trying to connect Matomo to Google Data Studio as described in the FAQ: Analytics Platform - Matomo How to import Matomo data in to Google Data Studio? - Analytics Platform -... Est....
View ArticleMissing data on Performance report = Matomo 4.1
Hi all, I recently upgraded My Matomo instance from 3.13 to 4.1. Since them there is no data on Performance Report (Behaviour > Performance) but all other reports are working properly. Also...
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Sub folder with apache reverse proxy not working
Hi, I try to serve matomo on such address : localhost:8031/matomo using apache My httpd.conf file : ProxyPass /matomo http://localhost:8031/ ProxyPassReverse /matomo http://localhost:8031/ Header Set...
View ArticleTransitions Fails with Http 406
Behavior --> Transitions fails every time for my site I see this POST transaction failing with a 406 not acceptable error POST...
View ArticleDashoboard showing visitors but Visitors > Overview remains empty
Hi there I just installed Matomo version: 4.1.0 (MySQL version: 5.7.31-34, PHP version: 7.2.34). The site being tracked is a vbulletin 5 forum. Tracking JS has been included into the header of the...
View ArticleeMail-Reports empty
I would like to have my reports sent to me on a weekly basis. The report is also sent, but does not contain any values. This means that all values are = 0. However, visits are displayed in Matomo...
View ArticleWhy does the report generation on Matomo Cloud take a large amount of time?
I’m still new to Matomo and wondering why the report generation on our Matomo Cloud takes so long. The Matomo website states that by default reports are generated every 15 minutes. In my experience...
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PHP tracking first page reload is slow
As originally reported here: https://github.com/matomo-org/matomo-php-tracker/issues/88 I have noticed that on the first page reload of the day (website currently has no visitors) the website loading...
View ArticleInstalled New Matomo Server but doesnt track all
Hi, I installed with success the Matome Server on premise. I added new WebSite (Based on wordpress installation) to it with success. On website I installed Piwik plugin and connected the server...
View ArticleGoogleAuthenticator could not be loaded
Hi, since upgrading Matomo to >4 I now regularly see this system message highlighted in red at the top of my screen: The plugin GoogleAuthenticator could not be loaded as it has missing...
View ArticleBehaviour->Pages Make report flat times out
Hi, We have a problem where trying to make the Behaviour->Pages report flat for the full year 2020 times out. We are running 3.14.1 on CentOS/nginx and this site has about 74 million page views for...
View ArticleNo data visible after Update from Matomo 3 to Matomo 4.1.1
Hi there, i’m new. We updated our Matomo from 3.X to 4.1.1. But now there are NO former data visible. And it seems, that no data is collected. I found this error: (index):36 GET...
View ArticleHow does matomo create the tracking URL? I want to change it
We have a matomo site in our intranet under analytics.intra.<domain>.com The tracking js etc are publicly available under analytics.<domain>.com. I want the tracking code to contain the...
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