Hi there,
last week our matomo tracking is suddenly fallen dorn from 120 visitors a day to 3 visitors a day.
I checked the cronjob and get a bunch of errors and warnings.
To be honest: I feel lost:
su www-data -s /bin/bash -c “/usr/bin/php /var/customers/webs/mydomain/matomo/console core:archive --url=https://stats.mydomain.de/”
INFO [2021-05-07 11:46:07] 22411 ---------------------------
INFO [2021-05-07 11:46:07] 22411 INIT
INFO [2021-05-07 11:46:07] 22411 Running Matomo 4.2.1 as Super User
INFO [2021-05-07 11:46:07] 22411 ---------------------------
INFO [2021-05-07 11:46:07] 22411 NOTES
INFO [2021-05-07 11:46:07] 22411 - Async process archiving supported, using CliMulti.
INFO [2021-05-07 11:46:07] 22411 - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2021-05-07 11:46:07] 22411 - Archiving was last executed without error 30 min 58s ago
WARNING [2021-05-07 11:46:07] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:07] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:07] 22411 ---------------------------
INFO [2021-05-07 11:46:07] 22411 START
INFO [2021-05-07 11:46:07] 22411 Starting Matomo reports archiving...
WARNING [2021-05-07 11:46:07] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:07] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:07] 22411 Start processing archives for site 1.
INFO [2021-05-07 11:46:07] 22411 Will invalidate archived reports for today in site ID = 1's timezone (2021-05-07 00:00:00).
INFO [2021-05-07 11:46:07] 22411 Will invalidate archived reports for yesterday in site ID = 1's timezone (2021-05-06 00:00:00).
WARNING [2021-05-07 11:46:07] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/99f47b683efe9c1dd072e6e553fd99337d39ada743a747b3164f4631945c66c694bf164a00ed08be13e3f153a59c7daf655a0.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/99f47b683efe9c1dd072e6e553fd99337d39ada743a747b3164f4631945c66c694bf164a00ed08be13e3f153a59c7daf655a0.output: Permission denied
ERROR [2021-05-07 11:46:07] 22411 Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:07] 22411 false
ERROR [2021-05-07 11:46:07] 22411 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/7d8b22e686bb9f70773f4efa90f40ffbdaece299d26d4f31a1d3fa1c09058877ca2820bfc27f33619562b86037842c444f110.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/7d8b22e686bb9f70773f4efa90f40ffbdaece299d26d4f31a1d3fa1c09058877ca2820bfc27f33619562b86037842c444f110.output: Permission denied
ERROR [2021-05-07 11:46:08] 22411 Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:08] 22411 false
ERROR [2021-05-07 11:46:08] 22411 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/f9795f3d9743fd490b36a7da3a976aedc786fd6499b25943b49796a4a6a2e71ce44a81e34824e6f106cc67aa39332d8065690.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/f9795f3d9743fd490b36a7da3a976aedc786fd6499b25943b49796a4a6a2e71ce44a81e34824e6f106cc67aa39332d8065690.output: Permission denied
ERROR [2021-05-07 11:46:08] 22411 Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:08] 22411 false
ERROR [2021-05-07 11:46:08] 22411 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp: ''
WARNING [2021-05-07 11:46:08] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/b01f6f980caafba6922ae112138109b12760490e3228a95a237117fc7d9a1557672d67f59c6dfe3a77e328c3d32e1a39aa5c0.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
sh: 1: cannot create /var/customers/webs/mydomain/matomo/tmp/climulti/b01f6f980caafba6922ae112138109b12760490e3228a95a237117fc7d9a1557672d67f59c6dfe3a77e328c3d32e1a39aa5c0.output: Permission denied
ERROR [2021-05-07 11:46:09] 22411 Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411 false
ERROR [2021-05-07 11:46:09] 22411 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411 Finished archiving for site 1, 4 API requests, Time elapsed: 1.725s [1 / 2 done]
WARNING [2021-05-07 11:46:09] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:09] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:09] 22411 Start processing archives for site 3.
INFO [2021-05-07 11:46:09] 22411 Finished archiving for site 3, 0 API requests, Time elapsed: 0.011s [2 / 2 done]
WARNING [2021-05-07 11:46:09] 22411 /var/customers/webs/mydomain/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2021-05-07 11:46:09] 22411 /var/customers/webs/mbda/matomo/core/CliMulti/Process.php(186): Warning - file_put_contents(/var/customers/webs/mydomain/matomo/tmp/climulti/archive.sharedsiteids.pid): failed to open stream: Permission denied - Matomo 4.2.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
INFO [2021-05-07 11:46:09] 22411 Done archiving!
INFO [2021-05-07 11:46:09] 22411 ---------------------------
INFO [2021-05-07 11:46:09] 22411 SUMMARY
INFO [2021-05-07 11:46:09] 22411 Processed 0 archives.
INFO [2021-05-07 11:46:09] 22411 Total API requests: 4
INFO [2021-05-07 11:46:09] 22411 done: 4 req, 1979 ms, 8 errors.
INFO [2021-05-07 11:46:09] 22411 Time elapsed: 1.979s
INFO [2021-05-07 11:46:09] 22411 ---------------------------
INFO [2021-05-07 11:46:09] 22411 SCHEDULED TASKS
INFO [2021-05-07 11:46:09] 22411 Starting Scheduled tasks...
INFO [2021-05-07 11:46:09] 22411 done
INFO [2021-05-07 11:46:09] 22411 ---------------------------
INFO [2021-05-07 11:46:09] 22411 ---------------------------
INFO [2021-05-07 11:46:09] 22411 SUMMARY OF ERRORS
INFO [2021-05-07 11:46:09] 22411 Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411 Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-05-07&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411 Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411 Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-05-03&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411 Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411 Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-05-01&format=json&trigger=archivephp: ''
INFO [2021-05-07 11:46:09] 22411 Error: Got invalid response from API request: ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check in your PHP CLI error log file. As this core:archive command triggers PHP processes over the CLI, you can find where PHP CLI logs are stored by running this command: php -i | grep error_log
INFO [2021-05-07 11:46:09] 22411 Error: Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp: ''
ERROR [2021-05-07 11:46:09] 22411 8 total errors during this script execution, please investigate and try and fix these errors.
ERROR [2021-05-07 11:46:09] 22411 Uncaught exception: /var/customers/webs/mydomain/matomo/core/CronArchive.php(605): 8 total errors during this script execution, please investigate and try and fix these errors.
8 total errors during this script execution, please investigate and try and fix these errors.
[Exception]
8 total errors during this script execution, please investigate and try and fix these errors.
What can I do?
Where to start?
Matomo-Version: 4.2.1
MySQL-Version: 10.1.44-MariaDB-0+deb9u1
PHP-Version: 7.2.34
Any help would be great.
Thank you,
mickna
1 post - 1 participant