How to restrict wan access to login page?
Hi as wrote in the title, i need help to reject at webserver (nginx) level the request to login page but I don’t know where to insert the allow/deny rules in this config: ## only allow accessing the...
View ArticleAfter upgrade to matomo4: archive job fails on one site with "segment is not...
After upgrading from 3.14.1 to 4.2.1 (which worked pretty well), the archive cronjob throws an exception each time it tries to work on one specific site: INFO [2021-05-05 13:55:02] 39983 Failed to...
View ArticleWidgetize iframe does not work. refused to connect
Matomo 4.2.1 PHP Version 7.3.18 When trying to include Widgetize iframe getting connection refused. I add the recommended settings from https://matomo.org/faq/troubleshooting/faq_147/...
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Visits log error
Hi guys, Last April, Matomo did not record the visit metrics correctly. After reviewing the code on the different websites, we did not find that the problem comes from its misuse. Anyone else has...
View ArticleYearly archives stuck
I keep having archive processes that run for a long time (sometimes hundreds of hours) before I finally have to kill them or restart the server. At the moment, I have three archive processes running:...
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CPU load (MySQL) and memory usage (PHP/FPM) suddenly very high
Hi all We run our matomo on a 16 (virtual) core server, 32GB memory. Usually, the load is low. We have high peaks because some of our products are this way, but the server always handeled it well....
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Matomo log import very slow since update to Matomo 4
Hello, We are using a cron job to upload log files from our Nginx reverse proxy to Matomo. After we upgraded Matomo to version 4, the log import via the import_logs.py script is extremely slow and...
View ArticleA lot of cronjob errors and warnings
Hi there, last week our matomo tracking is suddenly fallen dorn from 120 visitors a day to 3 visitors a day. I checked the cronjob and get a bunch of errors and warnings. To be honest: I feel lost: su...
View ArticleError updating to 4.3.0-rc1 (Mysqli prepare error: Unknown column 'hash' in...
I tried to run the automatic update to 4.3.0-rc1 today, but got the following error Mysqli prepare error: Unknown column ‘hash’ in ‘field list’ I’m not sure how to revert the change or move forward....
View ArticleI get a error in config
WARNING: …/plugins/SEO/Metric/Alexa.php(40): Warning - DOMDocument::loadHTML(): Unexpected end tag : div in Entity, line: 793 - Matomo 4.2.1 - (Module: SEO, Action: getRank, In CLI mode: false) 1 post...
View ArticleLimitation of mail recipients?
Hello, how many mail addresses can you send a mail report to? Can it be that only a maximum of four are sent? If I enter five email addresses, the fifth one does not get a report. Regards Pete 1 post...
View ArticleSegments are no longer calculated into the past?
Hello, we work a lot with segments in our Matomo. After switching from Matomo 3.14. to 4.2, I observed that newly created segments are no longer calculated into the past. In the daily reports are only...
View ArticleOpt-out checkbox not visible
Hi, When I include the opt-out shortcode on my wordpress page, there is no checkbox visible. When clicking on the label after the (invisible) checkbox, the state changes. But I would still need to...
View ArticleCookie ‘_pk_id.11.97fa’ rejected no valid domain
Hi, I get error messages on all of my websites with Matomo 4 because cookies are rejected. There is also a message that the use of the attribute SameSite has a value of none or an invalid value...
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Error Got invalid response from API request:
ERROR [2021-05-12 20:06:12] 441632 Got invalid response from API request:...
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Site down - ## Class 'Piwik\Intl\Locale' not found
I have Matomo installed and all of sudden I got an error when trying to access the application: Class ‘Piwik\Intl\Locale’ not found how do I fix this? I have made no changes on the system. It is on a...
View ArticleUndefined index: proxy_client_headers
I’m running the WordPress plugin connected to Matomo in Self-Hosted (PHP API) mode, WP-Matomo 1.0.23 is successfully connected to Matomo 4.2.1. You are running WordPress 5.7.2. In my server logs, I...
View ArticleCloudflare proxy line moved
Out of the blue (May 7, 2021), all of my referral information in the Visitor report reflected only Cloudflare IPs. I’m not aware of any changes either to my Matomo implementation or Cloudflare but I’m...
View ArticleHow to remove unnecessary type attribute for JavaScript via API
(and the matomo contact form seems out of order, so here goes…) Hey matomo I was chatting with André Bräkling, the developer of the Matomo-integration plugin for WordPress, regarding a simple HTML...
View ArticleMatomo 4.2.1 Database exponentially growing
We’re serving up almost 100K pageviews a day. Our Matomo version is 4.2.1 and DB Size is growing by almost 2GB each day. Also DB crashed due to lack of space (For now we have increased the disk size...
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