Hello,
I implemented user ID tracking - after login I send unique identifier via dataLayer. This part works as expected and I see the session in Matomo backend tracked with ID specified.
According How are requests with a user ID tracked?: “Any previously tracked action for this visitor before the user was logged in is also associated with this User ID. When a user logs in, Matomo counts all actions before and after logging in as one user, one visit, and one unique visitor.”
However in reporting backend I see that the original Visitor session doesn’t inherit the user ID after login and those two sessions are tracked separately. (screenshot)
- What could be the cause of this?
- Should these sessions be tracked as one immediately (real time report shall reflect that), or it takes some time to recalculate it?
Thank you.
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