One of my Matomo installs is consistently throwing up “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.”
It occurs only when accessing site dashboards (two sites). All hits are updated and visible via the specific metrics. Just not in the dashboard view (which is used most). These are both low volume sites but auto archiving is setup and working fine (according to the log). There is no error log.
Suggestions gratefully received.
Here’s the latest archive log…
INFO [2022-03-26 17:05:01] 16049 ---------------------------
INFO [2022-03-26 17:05:01] 16049 INIT
INFO [2022-03-26 17:05:01] 16049 Running Matomo 4.8.0 as Super User
INFO [2022-03-26 17:05:01] 16049 ---------------------------
INFO [2022-03-26 17:05:01] 16049 NOTES
INFO [2022-03-26 17:05:01] 16049 - Async process archiving supported, using CliMulti.
INFO [2022-03-26 17:05:01] 16049 - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2022-03-26 17:05:01] 16049 - Archiving was last executed without error 59 min 52s ago.
INFO [2022-03-26 17:05:01] 16049 ---------------------------
INFO [2022-03-26 17:05:01] 16049 START
INFO [2022-03-26 17:05:01] 16049 Starting Matomo reports archiving...
INFO [2022-03-26 17:05:01] 16049 Start processing archives for site 1.
INFO [2022-03-26 17:05:01] 16049 Will invalidate archived reports for today in site ID = 1's timezone (2022-03-26 00:00:00).
INFO [2022-03-26 17:05:01] 16049 Will invalidate archived reports for yesterday in site ID = 1's timezone (2022-03-25 00:00:00).
INFO [2022-03-26 17:05:02] 16049 Archived website id 1, period = day, date = 2022-03-26, segment = '', 11 visits found. Time elapsed: 0.847s
INFO [2022-03-26 17:05:03] 16049 Archived website id 1, period = week, date = 2022-03-21, segment = '', 87 visits found. Time elapsed: 1.298s
INFO [2022-03-26 17:05:05] 16049 Archived website id 1, period = month, date = 2022-03-01, segment = '', 298 visits found. Time elapsed: 1.554s
INFO [2022-03-26 17:05:06] 16049 Archived website id 1, period = year, date = 2022-01-01, segment = '', 1132 visits found. Time elapsed: 1.206s
INFO [2022-03-26 17:05:06] 16049 Finished archiving for site 1, 4 API requests, Time elapsed: 5.080s [1 / 4 done]
INFO [2022-03-26 17:05:06] 16049 Start processing archives for site 2.
INFO [2022-03-26 17:05:06] 16049 Will invalidate archived reports for yesterday in site ID = 2's timezone (2022-03-25 00:00:00).
INFO [2022-03-26 17:05:06] 16049 Finished archiving for site 2, 0 API requests, Time elapsed: 0.011s [2 / 4 done]
INFO [2022-03-26 17:05:06] 16049 Start processing archives for site 3.
INFO [2022-03-26 17:05:06] 16049 Finished archiving for site 3, 0 API requests, Time elapsed: 0.005s [3 / 4 done]
INFO [2022-03-26 17:05:06] 16049 Start processing archives for site 4.
INFO [2022-03-26 17:05:06] 16049 Finished archiving for site 4, 0 API requests, Time elapsed: 0.004s [4 / 4 done]
INFO [2022-03-26 17:05:06] 16049 Done archiving!
INFO [2022-03-26 17:05:06] 16049 ---------------------------
INFO [2022-03-26 17:05:06] 16049 SUMMARY
INFO [2022-03-26 17:05:06] 16049 Processed 4 archives.
INFO [2022-03-26 17:05:06] 16049 Total API requests: 4
INFO [2022-03-26 17:05:06] 16049 done: 4 req, 5178 ms, no error
INFO [2022-03-26 17:05:06] 16049 Time elapsed: 5.178s
INFO [2022-03-26 17:05:06] 16049 ---------------------------
INFO [2022-03-26 17:05:06] 16049 SCHEDULED TASKS
INFO [2022-03-26 17:05:06] 16049 Starting Scheduled tasks...
INFO [2022-03-26 17:05:06] 16049 Scheduler: executing task Piwik\Plugins\CustomJsTracker\Tasks.updateTracker...
INFO [2022-03-26 17:05:06] 16049 Scheduler: finished. Time elapsed: 0.015s
INFO [2022-03-26 17:05:06] 16049 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.deleteLogData...
INFO [2022-03-26 17:05:06] 16049 Scheduler: finished. Time elapsed: 0.000s
INFO [2022-03-26 17:05:06] 16049 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData...
INFO [2022-03-26 17:05:06] 16049 Scheduler: finished. Time elapsed: 0.001s
INFO [2022-03-26 17:05:06] 16049 done
INFO [2022-03-26 17:05:06] 16049 ---------------------------
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