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Getting 500 error while tracking

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Hi, We are getting a 500 error when the browser makes a tracking request. The strange things is that once in a while it works fine without the error. We use nginx and there are no errors. We are able to see all requests in the nginx access.log. However the data does not get picked up by Matomo. We use 4.2.1 version of Matomo. Please help.

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