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A fatal error occurred after updating matomo
Hi, since we updated our matomo server (this morning), we are receiving the following error when trying to access the platform : The following error just broke Lizee Web Analytics (v4.11.0): Class...
View ArticleGoogle analytics import - long-running PHP processes
I have set google analytcs import but when it runs I get the error It looks like the import job was terminated. If you didn’t do this yourself, then your host probably does not like long-running PHP...
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No traffic measured after update V 4
Hello! After updating Matomo to V4 no traffic gets measured. When I log in Matomo there are no error messages, just no traffic is tracked anymore. When on my Website, the Browser reports 400 and 500...
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Importazione Google Analytics
Buongiorno, ho seguito la procedura online per Matomo installato su Wordpress. Ho scaricato il plugin per Matomo Import. Ho bisogno di una conferma: nella fase di creazione delle credenziali ID Client...
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Matomo Woocommerce plugin creating new sessions for each new ecommerce order
Every time an ecommerce order is placed a separate session is created. I think it should be logged in the same session along with the other actions but it is being logged in a new session. Can you...
View ArticleOops… there was a problem AND WordPress database error Table
I get the following error: Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error...
View ArticleFew question to widget "Channel Types"
I have for widget “Channel Types” few questions: Click on “search engines” open only a list of keywords. I expect here a list of search engines like “google” or “bing” or “duckduckgo” and more. It is...
View ArticlecURL-based Cron Auto Archive: Success notification
Hi all I’m running Matomo 4.10.1 self-hosted and we use a cURL command to trigger the cron auto-archive function. In previous versions of Matomo, when the job finished it would output “Success:ok” or...
View ArticleImport Search keywords (Search Console) from multiple sites into 1 site
Hi, wondering if it’s possible to import keywords from different sites into 1 site in Matomo. Example: Search console: website-a.com website-b.com website-c.com In Matomo 1 site that contains data...
View ArticleJust cannot get archiving to work
Hi, The auto archiving simply doesn’t work here. I tried the CRON and also the web cron version via WGET or CURL. Always get following errors: Got invalid response from API request:...
View ArticleHow to generate following Custom Report?
We want to generate the following custom report. Events Page URL: https://www.trybooking.com/events/landing?eid=866773& Requirements Each of our events has a unique number (like above 866773) we...
View ArticleWarning - A non-numeric value encountered
Hello, We have noticed the following warning message: WARNING: /core/Metrics/Formatter.php(161): Warning - A non-numeric value encountered - Matomo 4.11.0 - Please report this message in the Matomo...
View ArticleUser does not have sufficient permissions for this account
Hi, I installed MAtomo on Premise on panarea.com. It works fine and I would like to import data from Goggle Anlytics. I do all the settings but the import it always killed. I also tried with the...
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No "Accept invitation" page when user received email (Matomo 4.11.0)
Hello. We want to migrate to Matomo 4.11.0 and installed 4.11.0 on our development stage. Problem case: I invite a user. The user gets an email. But: when I click “Accept Invite” in the email I am...
View ArticleChanging matomo base host path
Hi there, we’re currently working on deploying Matomo inside a K8S Cluster, we’ve used the official Bitnami Helm Charts but did not figure out yet a way to serve Matomo via Ingress using a custom...
View ArticleGetting 500 error while tracking
Hi, We are getting a 500 error when the browser makes a tracking request. The strange things is that once in a while it works fine without the error. We use nginx and there are no errors. We are able...
View ArticleVisit count in matomo analytics mismatch with google analytics
For the same account of websites, there is double is Visit count in matomo analytics compare to Google analytics visit count for a specific duration. Could anyone suggest the root cause or issues...
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Missing reporting date change box
Hello, I am having an issue with the box to change the reporting timeframe has vanished. I have cleared my cache, disabled addons in chrome, and tried other browsers and I don’t understand where it...
View ArticleMatomo.php - "An error occurred trying to load the resource"
Hello, I’ve recently installed matomo on my website, but I have an error with matomo.php “An error occurred trying to load the resource”. I’ve installed it on my Wordpress. Do you have any ideas of...
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Cannot disable email reports
I am unable to disable email reports. According to this support page, reports should have an “unsubscribe” link in the email footer, however mine show nothing but a Matomo ad: None of the half-dozen...
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