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Impossible to install the Wordpress plugin on Elementor

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Hi everyone, I have a personal website built on elementor cloud hosting and I’d like to track it with Matomo for Wordpress plugin but it’s impossible.
After the installation, clickin on Report brings to a 404 page. I reported to the hosting customer care and they say that the request is being blocked by our Cloudflare firewall because the plugin tries to access a PHP file in the plugin’s folder: they say this is not safe because it’s the way malwares get access to websites, and this is not the proper way a plugin should work.

Do you think what the Elementor’s customare care is true? Does anyone have a solution?

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