Clik here to view.
Required Private Directories (config.inc.php) since last update failing
Since the last update in Matomo, I’m now seeing a critical error about ‘Required Private Directories’ which is highlighting the /config/config.inc.php as the only problem file (see below): You can see...
View ArticleCannot Track public websites. Matomo Behind VPN
Hi. I deployed Matomo in EKS and the server console is accessible through VPN.I configured a website deployed in Amplify to be tracked in Matomo.When VPN is connected everything works fine,but when...
View ArticleWarning: Please report this message in the Matomo forums
Hallo, I got this Warning in my Dashboard and I reported as asked for: WARNING: /plugins/CoreVisualizations/JqplotDataGenerator/Evolution.php(89): Deprecated - Creation of dynamic property...
View ArticleConversion tracking : strange behavior between two ways of payment
Hello everybody, I am tracking ecommerce conversion on my site with matomo. There is two different method of payment : paypal and credit card payment through a French Bank. I receive notification of...
View ArticleCOHORTS - Monthly Users are not visible
I am able to see monthly unique visitors and visitors %. But when I select users from drop down it doesn’t’ show anything except hyphens. When I change the duration to days it shows data but not for...
View ArticleClik here to view.
Web Cron: Your browser was unable to load the scripts of this page
Hello! I just did a fresh installation of matomo on a new webserver. I went through the installation-process without any problems, backend is working, tracking is working. Now I want to install a...
View ArticleGa4 importer error
Hello I’m getting this error when I’m trying to import ga4 property: Error message: Error on day 2023-02-05, { "message": "Please remove sessionCampaignName to make the request compatible. The...
View ArticleDiscrepancy JavaScript and Tag Manager tracker
Going from Google Analytics to Matomo, I installed Matomo Tag Manager on our site, but noticed very low page views (only 1/10th of what Google reports). Trying to find a cause, I created a new test...
View ArticleMatomo Only Tracking my home IP Address nothing else - total newbie
Hey All I am hosting my own Matomo on digital ocean via docker and I’ve noticed that Matomo is only tracking my home IP address despite a) my excluding it and b) knowing that my website has had...
View ArticleAWS Serverless V2
Hi there, We are looking at using Serverless V2 with for Matomo, I know Serverless V1 didn’t work as it was too slow to scale up but Serverless V2 seems to be identical to the RDS instances but...
View ArticleHow can I create an API token with SSO?
Hello, I’m attempting to generate an API token, but I’m being prompted for a password while using SSO. How can I get around this? Thanks! 1 post - 1 participant Read full topic
View ArticleUndefined index: excluded_referrers - Matomo 4.12.3
I know this is similiar to this but I’ve tried the solution (core:update) stated therein to no avail, it just said that everything is updated. All other segments we have works, only for one particular...
View ArticleClik here to view.
Import from GA - Unknown dimension(s)
Hello all! I’m trying to import data from GA with 6 custom dimensions as on image below. However, after a while import fails with following error: Error message: Error on day 2023-02-07, { "error": {...
View ArticleUndefined property: stdClass::$avg_time_generation (KPI Widgets)
Matomo wants me to report the following message, so here it is: WARNING: /plugins/KPIWidgets/Widgets/KPIWidgetsAverageTimeGeneration.php(33): Warning - Undefined property:...
View ArticleClik here to view.
Cron Jobs in the Past
Hi, I have the Matomo plugin in use and somehow there are problems with the cron jobs. According to the diagnosis page, the next cron jobs are in the past. Is there a possibility to adjust this...
View ArticleCron jobs don't run/start at all
I can’t get Matomo for Wordpress working because the crons don’t run. See System report below. I have another website with the same hosting service where Matomo works fine with the same settings. They...
View ArticleUse Apache server alias to use the same Matomo installation for different web...
Say I have two web sites hosted on the same Apache server: example.org example.com I could install Matomo on the server and use stats.example.org for both web sites. example.org tracking code points...
View ArticleClik here to view.
GA4 Custom dimension not set
Hello, I’ trying to import a property from Googlle Analytics 4 (GA4), and I think the custom dimensions I have defined on GA4 are not prroperly imported, all my custom dimensios have event scope...
View ArticleClik here to view.
Wrong period data after update
HELLO, I am reaching out to you because I have had a problem since installing the “Marketing Campain Reports” plugin (installed just after the 4.13.2 update), on 01/29/2023. In the campaign reports,...
View ArticleImpossible to install the Wordpress plugin on Elementor
Hi everyone, I have a personal website built on elementor cloud hosting and I’d like to track it with Matomo for Wordpress plugin but it’s impossible. After the installation, clickin on Report brings...
View Article