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Matomo not recording all visits

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Hi, using old Matomo so understand if no solution…I have another tracking service for my site which records every visitor…however Matomo doesn’t get all visitors/visits…so for example my other tracking service records 3 visitors to a page Matomo only records 2 visitors…it somehow misses some visitors…using 3.6 and again understand if no solution…just can’t use latest version as running php 5.5

Thanks,
Richard

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