Matomo tracking not working on iPhone
@Niko1 wrote: Hello, we have a problem with tracking events on iPhone (any browser). All other devices work perfectly. It tracks some of the events but not always the same ones and there is no...
View ArticleAPI request: response was empty
@Frank_D wrote: We run the core:archive job every hour. Almost every time I get an Error with some requests: Done archiving SUMMARY Total visits for today across archived websites: 2700 Archived...
View ArticleMatomo canno't get correct ip with cloudflare and tracker-proxy (Nginx)
@InkFlo wrote: Hello everyone, I’m trying to set up matomo with cloudflare but it doesn’t work, the IP on the log is the IP of the origin server instead of client IP. My matomo server is on simple VPS...
View ArticleCloudflare Location Provider plugin installed but its radio button option on...
@grantr wrote: I installed the Cloudflare Location Provider plugin, but in the Geolocation page of Matomo dashboard, the radio button option for Cloudflare has “Broken” underneath it in red text, and...
View ArticleDifferent number of campaign visitors between dashboard and data exported
@Becky_Chen wrote: Hello I have the issue about the number of campaigns is different between dashboard and exported For example,dashboard shows the campaign “facebook_picsee” unique visitors is 13....
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Upgraded to 3.13.6 and visitor counts have dropped
@black_almond wrote: Screen Shot 2020-06-11 at 11.11.392300×608 73.7 KB Hi, I upgraded matomo to 3.13.6 and the visitor counts have dropped 20%. The matomo console often returns 504 error or the error...
View ArticleForbidden access Matomo tracker on OVH
@RonanChardonneau wrote: Hi there, I am currently struggling with my Matomo instance hosted on a mutual server at OVH. The tracker works if it is hosted on the same domain name of my instance, though...
View ArticleAppending additional values to noscript url
@mrcycling wrote: We are trying to add additional API values to the noscript tag, but Matomo ignores the entire request. If we use the very basic call, Matomo records that visit...
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Matomo on DigitalOcean Managed Database Cluster MySQL 8 -...
@pascalb wrote: I’ve moved our Matomo installation to DigitalOcean Managed Database Cluster MySQL 8. Since I’ve moved it there some metrics are not accessible and I see the following error: Mysqli...
View ArticleSegmente nach Ländern aber nicht alle Länder da
@PatrickHBerlin wrote: Hallo Team. Ich möchte Segmente für die Zugriffe aus bestimmen Ländern anlegen, stoßen hierbei aber auf ein Problem. Einige Länder sind in Matomo einfach nicht da, ich kann die...
View ArticleTracking multiple websites - Not Working
@suba wrote: Hi, I have a matomo server. Initially i configured for a high traffic site and and added the tag manager code alone in the head portion of the website.Then, I replicated the configuration...
View ArticleBehaviour->Pages Slow
@rdvictor wrote: Hi, Our users are complaining about Behaviour->Pages is taking a long time to open in certain month views with a lot of page views and also the year view. We have no problems with...
View ArticleMatomo v3.13.6 still not detecting visits from VMWare AirWatch browser (#6248)
@ehernandez wrote: New Matomo v3.13.6 still not detecting visits from VMWare AirWatch browser (#6248). https://matomo.org/changelog/matomo-3-13-6/ Visits from iOS Safari and Mobile Chrome are detected...
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Data Inconsistency
@Cliff wrote: We started using the hosted version of Matomo this morning in a trial. We added tracking code to one of our sites and everything seemed to be working fine. We added it to a second site,...
View ArticleError setTrackerURL is registered more than once
@nidhi wrote: Hi, My angular 8 SPA is branded for 2 programs i want to enable tracking on. I am getting error “The method setTrackerUrl is registered more than once in ‘_paq’ variable”. Here is the...
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Visitor map highlights French Guyana for visitor from France
@whikloj wrote: I’m new to Matomo, so I apologize if this is an obvious one. I didn’t find a solution when searching these forums. I have enabled Geolocation and configured my Nginx with the geoip2...
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Matomo is very slow
@Retrafic wrote: Matomo is very slow. Errors appear regularly. Awfully long data is downloaded even for 1 day. You can wait hours for something to load Lightshot Screenshot Captured with Lightshot...
View ArticleTracking Code with Wepack
@awead wrote: After trying a lot of different scenarios, it doesn’t seem possible to have the Matomo tracking code compiled into webpacker. I have a Rails 6 app with webpacker, which uses webpack to...
View ArticleUser id is not being captured for few users
Hi, I have installed matomo for a high traffic website and also am using only the matomo tag manager code in my website. I followed...
View ArticleNo "sum unique users" in custom reports?
Normally if I fetch a report with range=week for example, I get the sum_daily_nb_uniq_visitors metric. But in our custom reports, we get no metric for unique visitors without using range=day. Is this...
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