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A single visit is divided into several visits
I regularly see the problem that a single visit is divided into many visits. What can be the reason for this? Which configuration part is maybe responsible for this kind of behavior? Example:...
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Real-time visitors report returning visitors (icon and mouse hover...
In rare cases Real-time visitors report returning visitors (icon and mouse hover information), but it is the first visit according to the visitor profile. What could be the root cause for this mixed...
View ArticlegetPageURL and getPageURLs for the same URL giving different view counts
I am invoking Matomo API to display Total Views on a POST Page and Top Views for the week on every page in the sidebar. However, I observed that the Total Count for a Post and Top Views for the same...
View ArticleUpgrading from 3.13.0 to 4.3.1
Hi, I see several posts about errors after upgrading. We are running on 3.13.0, and apparently there have been no upgrades since then. Can I upgrade to the latest 4.3.1 without problems? Or are there...
View ArticleMemory usage issues with archiving high-traffic eCommerce site
We’ve migrated from GA to Matomo with end of May and are experiencing issues with the archiving of the “yearly” period for our two largest sites. PHP has been configured to not apply memory limits....
View ArticleeCommerce Analytics return Bad Request
We have a problem when using eCommerce Analytics. Currently we get a BadRequest back in the browser console. Code: <!-- Matomo --> <script type="text/javascript"> var _paq = window._paq =...
View ArticleProblem with preview mode in Tag Manager
The preview mode in Matomo Tag manager do seldom work, or actually never. Until now when i tried the preview mode in Tag manager for whitespace.se. We are using Matomo cloud. Can that be the reason...
View ArticleMy matomo doesnt' record any traffic with my web in Drupal 9
Hi everyone, I have installed Matomo on my local server, and although it works, doesn’t record any traffic: " No data has been recorded yet, get set up below". On the one hand, in the system check,...
View ArticleErrors not being received using error tracking code
I am having an issue with error tracking code not sending console errors to my dashboard. Based on documentation it looks like it should be plug and play so I’m not sure what other requirements are...
View ArticleAPI PageTitles. I just want the label
Hi I am running this API call ?module=API&method=Actions.getPageTitles&idSite=1&date=2021-06-25,2021-06-25&period=range&format=xml&token_auth=anonymous&filter_limit=-1 I am...
View ArticleDelete-logs-data never completes
Good Day Everyone, We have a large Matomo presence and are having issues with the delete-logs-data never completing when it is scheduled to run via Crontab. Database size is currently over 400GB. We...
View ArticleEditing Segment by a User
We encountered following situation: 1.A user X has created a Segment 2. Later a Super User Y has shared the Segment with X’s colleagues. 3. When user X, that is not Super User, wanted to edit his own...
View ArticleData Range would not work for more than one month
Hi Team, The date range filter in MatoMo UI is not working and gives zeros (0) to all visits, not sure if it is getting that range of data. But definitely the data is there as I a able to pull month,...
View ArticleError on Matomo installation
Hello all, I’ve been trying several approaches to install matomo on a VPS from softaculous quick install to manual installation via ftp, all to no avail. The files can’t just reflect in the database I...
View ArticleMatomo 4 .htaccess files: - Bug and feature request
used Matomo version: 4.3.1 The bug: The .htaccess file in misc/user/ prevents loading your own logo files (in case you have them). I’m not sure if other .htaccess files may have a similar side effect,...
View ArticleHow to debug javascript client?
There is a guide on debugging the tag manager: https://developer.matomo.org/guides/tagmanager/debugging But there seems to be no way to debug the JavaScript Tracking Client? Things like page views,...
View ArticlePage Titles are not delimited for users
Hello! I have a strange situation about delimiting Page Titles in Behaviour. As a first superadmin when i try to browse these Page titles, it is grouping fine e.g. - with expandable + signs, which...
View Article"No data has been recorded yet, get set up below" in Netlify And Gitlab
So I use Matomo on a ghost hosted website, and it works great. This site is my personal site at www.jbschirtzinger.com and I see the tracking code and everything and have not seen any malfunction in...
View ArticleMysqli prepare error: Lost connection to MySQL server during query
Hi there,I’m getting the following error in the syslog. The odd thing is that it works good in “Visitors - Visits Log"and " Visits in Real-time” ,but in the other place,it can’t work and says "Oops…...
View ArticleMatomo is not concerned by the Log4j security breach CVE-2021-44228...
Hallo @SteveG , wie am 9. Dezember 2021 auf GitHub bekannt gegeben und als CVE-2021-44228 mit dem höchsten Schweregrad von 10 eingestuft wurde, besteht eine Sicherheitslücke in Log4j. Ist Matomo von...
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