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Users number in visits summary don't equal to user id number
Not sure is this a bug. And the user number is not equal to the number in USER IDs. I think it may be associated with some user_id I use the same letter but case is different(as picture showed)? It...
View ArticleHow to find log4j security vulnerability in Matomo
Hello Team, As we are observing there was log4j security vulnerability has been affecting for Java related applications. But in the case of Matomo we have installed apache2(2.4.15), so how do we found...
View ArticledisableCookies & opt-out: When re-opting in, cookies are no longer disabled
We use Matomo in “disableCookies” mode, and it has an opt-out iframe on the Privacy Policy page. I noticed, that when I opt in back again after I had opted out, the “disableCookies” mode doesn’t work...
View ArticleReport empty after DB migration on Wordpress
Hello, After updating a website to a new wordpress install, I copied the tables Matomo from the original db to then reimport them in the new db. They are in the db but do not appear in the Wordpress...
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Inconsistent numbers in reporting in Widgets, E-Mail-Reports vs....
Dear fellow Matomo users, I am working for a small non-profit online university. We offer short courses and try to give our professors feedback about their courses traffic performance with the e-mail...
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[Queued Tracking] Can't stop
Hi all, I’m testing the Queued Tracking plugin using Mysql as backend. Now I want to disable the Queued Tracking via Matomo UI but seems it is not stopping. Even though the monitor displays “QUEUE IS...
View ArticleFull ip address missing
Hello. In the Matomo documentation there are references to the service tracking the “full ip”, yet if you look at the results of ip tracking the last 3 digits for the host are always missing. As well,...
View ArticleCannot connect to the database: SQLSTATE[HY000] [1159] Got timeout reading...
Hello, I updated MySQL v.8 software, that is: I started Oracle’s ‘MySQL-Installer Community 1.6’ to start necessary updates. MySQL-Installer updated the several parts, such as: MySQL Server was...
View ArticleSome visits are tracked twice
Hi, On one of my websites I have a large discrepancy in visits/sessions between Matomo and GA (40% more visitis in Matomo). While troubleshooting I discovered that a some of my (and a lot of other’s)...
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Multiple errors on install - curly braces and vti files
It’s been working fine for years, but once I updated to PHP version 7.4 (MySQL 5.7) as demanded by my hosting service, Matomo became an error page. So I deleted Matomo directory then downloaded and...
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Display report in dashboard code in develop doc not works & page showed...
Hi, this is the related develop doc link. when I tried to make report a widget showed in dashboard, this WidgetsList::add method seemed not exist? Is it out of date or something? image1458×527 62 KB...
View ArticleAbandoned Cart Implementation in Shopify
Hello, I am tried finding solution to the implementation of Abandoned Cart into Shopify but I am unaware how this metric is being tracked and how it works. Is there any way to implement the abandoned...
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Single visit gets split up into several visits when Matomo server/db is offline
Hi, I am trying to cover the situation for when Matomo is not available during a visit to a website. I host the Matomo web server and the MySQL db with docker containers. If I pause these containers...
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Admin blocked from control panel
SOLVED: https://fr.matomo.org/faq/troubleshooting/faq_32758/ Can’t login to admin interface. Cleared cookies, tried different ip’s. Me, the admin and owner of server, is blocked. blocked900×483 30 KB...
View ArticleTmp_path environment
I’m viewing the Config file under Diagnostic, and for tmp_path currently the following is set: /tmp However, I’m running Matomo on IIS and under Windows, folders use backslash \ Thus, do I need to...
View ArticleIsolated Ecommerce Events
Hi, We have a problem that we have been investigating for several days without finding an answer. We are currently tracking ecommerce sales, but we have found several random cases where such tracking...
View ArticleHow to combine referral websites into one?
Matomo is reporting two referral websites for me - example.com and www.example.com separately. How can I combine the two together, since they are semantically the same? 5 posts - 3 participants Read...
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Impossible to connect to Self-Hosted Matomo
Hi, I configured the plugin " WP-Matomo Integration (WP-Piwik)" on a Wordpress Website for connecting it to a self Hosted Matomo. But it doesn’t want to connect to it (cf. image) Capture d’écran...
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Upgrade from 3.13.6 to 4.6.2 stuck for hours
Hi all, I know that a Matomo upgrade can take a while but my upgrade from 3.13.6 to 4.6.2 is now stuck on the step 9 for more than 4 hours. The SQL request is: ALTER TABLE ‘piwik_log_action’ CHANGE...
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