Matomo for Wordpress: "problem occurred" when accessing privacy pages
Hello all, I am trying to set up the Matomo Analytics for wordpress. When I click on Privacy & GDPR on one of the entries, for example “Anonymise data and IP addresses”, I am greeted by a page in...
View ArticleQueries in Matomo logs
Hello, I’m getting the errors repeatedly in our Matomo logs but I can’t find where they comes from. Could someone please help me to troubleshoot the issue. Trimmed errors can be found below: ERROR...
View ArticleCannot authenticate using token_auth parameter
Hi Everyone, I’m trying to access API using my auth token at the end of the API (https://developer.matomo.org/3.x/api-reference/reporting-api#authenticate-to-the-api-via-token_auth-parameter), but it...
View ArticleIssue on my Russian website
Hello everybody. For last two days, I am facing a strange bug on Matomo on my website. My website is in English & Arabic & Russian and each of them uses it’s own Matomo site_id in the tracker....
View ArticleNo data since saturday!
Hello, we have installed matomo on our own server and the non-premium features worked fine. But since friday their is only one user on sunday night. I tried seeing myself in real time reports, but...
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Struggling to make my first Matomo Custom URL work, need help
Matomo works generally fine for our website but I am struggling with setting up my first custom URL. I have followed instructions here:...
View ArticleOptimise graph widgets in iframe
Hi Matomo Team, We currently have a page on our website that calls our Matomo instance to retrieve an embedded Matomo widget to display a graph of views based on the pageTitle segment like the URL...
View ArticleCalculated Fields Form subpages not tracked
First of all hi from me. I am new here and also with Matomo. I run a website with a cost calculator for costs of building a house. This website is built with the plugin Calculated Fields Form. I use...
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Probleme tracker with Internet Explorer
Hi ! About Internet Explorer, is it compatible with the tracker ? And compatible with matomo last version ? Effectively, on your web site we have → Analytics Platform - Matomo – 21 Sep 21 Matomo to...
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Import google analytics data to matomo
Hi, I’m trying to import google analytics data to matomo. The job keeps running for like 1h and then I get: Error message: Error on day 2020-07-11, { “error”: { “code”: 401, “message”: "Request had...
View ArticleMysqli prepare error: Unknown column 'login' in 'where clause'
I attempted logging into my matomo today and I got this error: “Mysqli prepare error: Unknown column ‘login’ in ‘where clause’”. Does anyone have any pointer to the cause and fix? Thank you. Matomo...
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Auto-Archiving Cron not working
I’m unable to get the Auto-Archiving cron to work… It’s not running, while other crons are running without any issues. Tried running the cron via crontab -e (user) and nano /etc/crontab (root). The...
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Matomo Website broken
HI, my Matomo web dejboard is broken since some days… I cannot see any update I did Still I cannot use matomo anymore, but still get the daily report and Matomo itself seems to work fine Any idea how...
View ArticlePlugin "TrackerJsCdnSync" not working with docker-compose
Apparently it does not install AWS SDK which is in phpcomposer dependecies: “require”: { “aws/aws-sdk-php”: “", “ext-curl”: "”, “ext-json”: “*” } So after I try to publish the container I see “Class...
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System Check failed
first of all i got this error which is Directories writable for Tag Manager at the time of running the command that indicates I do not see any change Second, how can I put Required Private Directories...
View ArticleLive Visitor Log (Widget) is often ordered incorrectly and stops updating
Hi! Matomo-Version: 4.8.0 The live visitor log (the widget on the dashboard) recently started causing problems (I’m using Microsoft Edge Browser on Windows 10). When the Dashboard is loaded,...
View ArticleError collecting data from my website
Hello everyone, I did the matomo installation, I corrected the errors, I added the script on the website but so far I do not have data collection of users who enter my website. 1 post - 1 participant...
View ArticleAre lastRunArchiveday_N and lastRunArchiveperiods_N still used?
We are trying to debug why Matomo does not respect settings for when it should invalidate archives (they get invalidated on every core archive run, even if we set, as an example, year data to be...
View ArticleImport Google Analytics to Matomo Bash-Script "error or warning logs detected"
We are using the following command to import our google analytics data to matomo: php ./console googleanalyticsimporter:import-reports --account=accountId--property=propertyId...
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Not supported preference name: anonymous (in UsersManager\API)
Hello there, I’m just having this unhandled exception inside UsersManager\API ERROR Piwik\ExceptionHandler[2022-04-13 10:19:00 UTC] [8e00a] Uncaught exception:...
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