Slow client support
Hi, I’m trying to sign up for Matomo Cloud and send a question to the support, but after 48hs I still didn’t get any response. Definitely not a good first impression. Daniel 1 post - 1 participant...
View ArticleInstallation error error code plugins/UsersManager/lang/en.json: Syntax...
I installed matomo . But Some error facing …error code plugins/UsersManager/lang/en.json: Syntax error, malformed JSON Can anybody solve this problem …? 2 posts - 2 participants Read full topic
View ArticleWARNING: /core/Changes/Model.php(139)
hello to all I have this message on a self-hosted version with automatic installation by the host. I do not know what that means. Can you help me ? WARNING: /core/Changes/Model.php(139): Notice - A...
View ArticleProblem importing properties from google analytics on Cloud service
When I try to import some properties from Google Analytics, I get the following error: { “error”: { “code”: 400, “message”: “web property: UA-xxxx-yy not found.”, “errors”: [ { “message”: “web...
View ArticleMise à jour 4.12 / Message pour info, pas bloquant
WARNING: /tmp/templates_c/08/086087ec6b1f49536aca0dde3949a877ff4f4f1d35c2087ab45bea9f74ddf14d.php(48): Notice - Array to string conversion - Matomo 4.12.0 - Please report this message in the Matomo...
View ArticleTraffic from Chrome browsers stopped tracking via the http api
Hi, I’m using this great wp-matomo plugin on my network of Wordpress sites, specially the proxy mode that works fine. Since a few days I noticed my traffic was declining inside Matomo (on all sites)...
View ArticleGetting a blank page while for matomo/index.php
This is the 1st time I am setting up the environment for Matomo, I have installed Apache and php with all required extensions like pdo_sqlite, pdo_mysql, mysqli etc on 1 VM and DB on another. Post...
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Matched visitor ID from cookie with DB
So we are trying to record the visitor ID as a hidden form field on a site, that way the form submission has the associated visitor ID in it. What we are seeing is the cookied ID shows one value, and...
View ArticleWARNING: /plugins/Goals/API.php(117)
WARNING: /plugins/Goals/API.php(117): Notice - Undefined index: description - Matomo 4.12.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it...
View ArticleServer 500 error after upgrade to 4.12
I followed the prompt in Matomo to perform the automated upgrade that was displayed on the dashboard of Matomo. The install failed & I have been left with a non-functioning install of Matomo. from...
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The address '' is not a valid URL
Matomo 4.12.0 the address is not a valid url after update install new version today Configuration, websites, ignore global IP and than after save ist the follow warning: 1 post - 1 participant Read...
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Unable to reduce size of bloated of matomo_archive_blob_2020_01 table. Help?
I’ve been trying to upgrade our self-hosted system from 3.14 to the latest (was 4.11, but is now 4.12), but keep hitting a DB storage snag when upgrading the DB. (The system is currently “rolled back”...
View ArticleEvent total number metric un Custom Reports
Hi guys ! I’m sorry to post in the Forum for a subject that may seem quite obvious… but I’m struggling, and I can’t find an answer in existing posts… Here’s the deal : I’m simply trying to build a...
View ArticleA fatal error occurred error
Please contact the system administrator, or login to Matomo to learn more. If you are Super User, but cannot login because of this error, you can still troubleshoot further. Follow these steps: open...
View ArticleOpt-out using the Matomo JavaScript Tracker code is triggert by page reload
After update matomo to 4.12.0 and replaced the legacy iframe opt-out with the new opt-out using the matomo javascript tracker code, the opt-out status is not saved or is exactly the opposite of the...
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Error 500 after update
My installation of Matomo “On-Premise” is blocked in the upgrade from version 4.11 to 4.12 I have tried to re-install version 4.12 by hand but when I enter I am brought directly to the CoreUpdater...
View ArticleNo tracking server O2SWITCH
I installed Matomo in self-hosted on my O2Switch server, installation done, sites and tracking codes integrated. Matomo : version 4.12 Website : Wordpress + Divi PHP version 7.4 My problem is that I...
View ArticleFacing error to configuring Maxmind Geolocation
I need help to configuring Maxmind Geolocation, actually I am not able to Integrate 2 posts - 2 participants Read full topic
View ArticleSuddenly site traffic (mostly) not being tracked (since update?)
Hi, Matomo worked now nearly perfect. Suddenly on 7. Oct most site traffic is not being tracked. I lost >50% of all traffic. 90% are iOS users. Google Analytics show the correct number. Not sure if...
View ArticleQueuedTracking plugin not processing requests after 4.12.0
We’re seeing now after the 4.12.0 update that our (redis backed) QueuedTracking is not working as expected. Our instances are oom-ing out once they collect too many trackker hits. We see a...
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