Location problems
@Yanis wrote: We finally got Matomo going (thank you Lukas!), but still have a serious problem in the sense that it doesn’t determine the location of our visitors. Everybody seems to be located in San...
View ArticleLoginLdap (v4.0.3) / Warning - ldap_bind()
@elisa1 wrote: Hello! I installed Matomo 3.3.0 and the LoginLdap Plugin, v4.0.3. The Ldap Plugin works fine, nevertheless, the following warning appears each time a user logs in: WARNING:...
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What is tmp/assets/asset_manager_core_js.js?
@FR90 wrote: Hi all, Last friday, my web application piwik went down ! I restored the directory web/html in the previous night situation, and all come back fine ! I searched the difference between...
View ArticleCountry Detection Problem: Assign all my visitors to France.
@moiwillys wrote: Hello I have a serious problem. I installed matomo on my server everything works fine but he says that all my visitors come from France. While the target country is Burkina Faso and...
View ArticleHeatmap/session recording ignoring port
@ToneMNguyen wrote: Hey guys, We noticed when viewing our heatmaps or session recordings, when the program goes to fetch the css files and images, it seems to leave off the port number. We are unsure...
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Login with iOS app returns a "protocol error"
@bucher wrote: I want to use the iOS app on my iPhone 6 (iOS 11.2.5). I get an error (see picture below) whatever user I try to login with, even with anonymous. On my site I run SSL with Let’s...
View ArticleIs it possible to restrict information in the Visitor Map widget?
@mrsfalcon wrote: I’ve got a visitor maps widget for public viewing. I would like to prevent users from clicking on dots and getting the error message “Error: You do not have enough permission to...
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Nb_users not returned from range date
@Mailforge wrote: Hi there Matomo team. Im currently setting up some tracking on our platform, and ive run into a problem with the Reporting API. Ive set up matomo to track opens in my email campaigns...
View ArticleDeferred js loading with Matomo Code
@WideCircle wrote: Hi there! I’m kind of confused. I use both Inspectlet and Matomo on my site. Code for both of these are in a javascript file that also contains jquery and more so it’s quite heavy....
View ArticleGot an error from unknown thread
@Saqib_Ali wrote: Hi , We have following errors in MySQL log : [ERROR] Can’t create thread to handle request (errno= 22) [ERROR] C:/MySQL/Program Files/MySQL/MySQL Server 5.6/bin\mysqld: Incorrect key...
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Detecting city GEOIP is not working
@hesh wrote: I am using GEOIP (Apache) and my hosting provider installed the module. But there is no city detection. See screenshot. Any ideas what’s wrong? Screenshot_3.png1291x423 23.4 KB Posts: 1...
View ArticleTry to Track ECommerce in custom platform
@Squidster wrote: I’m trying to embed eCommerce tracking in my customer marketplace platform. I have tried the sample addEcommerceItem, trackEcommerceOrder and trackPageView, and it worked once, last...
View ArticleHow do matomo calculate the unique pageviews in VisitsSummary module,Why the...
@jhttt2007 wrote: How do matomo calculate the unique pageviews in VisitsSummary module? Why the percentage of unique pageviews in pageviews is significantly reduced In matomo 3.2.0 eg: I found In the...
View ArticleCan't find all the pages of the site with segment option
@Nico75 wrote: hello, i try to create a segment, and in action page title , i can’t find all the page of the site, i just have a short list of them. do you have the same pb ? do you know where is the...
View ArticlePlease Help Me!
@jhttt2007 wrote: How do matomo calculate the unique pageviews in VisitsSummary module? Why the percentage of unique pageviews in pageviews is significantly reduced In matomo 3.2.0 eg: I found In the...
View ArticleIs Piwik version(2.12.0) compatible with MySQL version5.7.x?
@m0nch1 wrote: Hi There. I’m using Piwik(Matomo) version (2.12.0) and working with my web service. (MySQL version is (5.1.73)) Please teach Piwik version(2.12.0) compatible with MySQL version 5.7.x?...
View ArticleGet all ScheduledReports
@Dmitriy_Deineko wrote: I saw API about this module and find the method : ScheduledReports.getReports And in this method I need to add some parametres: idSite = ‘’, period = ‘’, idReport = ‘’,...
View ArticleHigh pagehit [50M+/month] Installation Redis Cache Bottleneck
@fkaufmann wrote: Hi everybody, we run a load balanced Matomo Installation with more than 50M Page hits per Month. We have set up a separate Redis Server Instance for Tracking Request Queing as well...
View ArticleError 403 on website settings in matomo
@Amrita_Mitra wrote: Hi, If a user has admin access in Matomo Analytics and clicks on website settings, it shows error 403 - forbidden. On clicking on manage website, it takes forever to load. I have...
View ArticleAbout Chinese GBK coded search words cannot be read
@Jiao wrote: Hi, Chinese GBK code search words display chaotic code, do not know whether this problem can be solved? We have tried our own coding, but the program has completely negated our newly...
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