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Does Matomo has free plugin for recording heatmaps and mouse events

January 26, 2020, 4:45 am
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@ironhead wrote:

Hi, I have a blog that gets 2,800 -3k visitors per month. I already have a matomo tracker but I don’t want to use hotjar because I want to respect my visitors privacy. I looked at the heatmap plugin which has 229$/year. I don’t have ads or any kind of revenue from the blog, so spending this much money on a single plugin is not worth for me.

Does the latest version of matomo supports GitHub - piwikjapan/plugin-clickheat ? It hasn’t been updated since 2 years. Is there any free alternative plug-in?

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How to Cross-Update from Piwik to Matomo?

January 26, 2020, 1:31 pm
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@tonimueller wrote:

Hi! I used to run Piwik, then upgraded to Matomo, keeping the Piwik code and paths, but would now like to migrate to a “pure Matomo” code base and keep the Piwik URLs working via web server rewrites and redirects. I would like to avoid trashing my database. What is the best way to go about it? Or should I just stick with the “Piwik” branch of the code? I noticed, via recursive diff, that there are a large amount of differences between the Piwik and Matomo branch, and I’m not sure that was only a global search-and-replace of “piwik” for “matomo”.

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Update 3.13.1: no tracking in InternetExplorer, error addEventListener

January 28, 2020, 4:02 am
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@Juergen_Sandner wrote:

Since Update to 3.13.1 MS InternetExplorer isn’t tracked any more.
Its console tells me about a script error, because addEventListener is not supported
piwik.js(73,856)
Safari, Firefox and Chrome still work, but sadly most of our company-users only have InternetExplorer installed.

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Mysql password stored in plain text in config file

January 28, 2020, 10:05 am
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@aswini wrote:

How significant is the security risk with the current method of storing the mysql password in the config file?

Is there a way that we can encrypt the username/password in config file?

Thanks.

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Piwik creating multiple visits in single session

January 29, 2020, 6:04 am
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@ankx wrote:

One visit is getting broken down into multiple visits (10+ in some cases).
I’m pretty sure that it’s the same session because all the visit data is identical. Most visits have single action/event.
There can’t be a visit with single Event.
Event is only triggered after the page is loaded. Hence, it would have at least 1 additional page action.
Did anyone face this issue before? Any idea about how to fix this?

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Analytics Polluted by Wordpress Requests

January 30, 2020, 1:58 pm
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addEcommerceItem - Product Category not defined

January 30, 2020, 11:55 pm
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Incorrectly display the transition from Google ads

January 31, 2020, 2:20 am
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Varnish and devices?

January 31, 2020, 12:25 pm
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@Jakke_Lehtonen wrote:

I have a Nginx-Varnish-Apache2 stack at DigitalOcean droplet. Matomo is 3.13.1 using JS-tracking and is quite new one, and it is working quite nicely, but it doesn’t show any devices at all. All are unknown.

If somebody has a quick fix, I’m totally happy, but I know too that settings of all those three may affect. So, is this issue of missing devices ecause of virtual hosts are behind Varnish, Matomo is behind Varnish or is there something else I have to check?

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Matomo JS Tracker send piwik.php request with empty idsite - how to avoid?

February 1, 2020, 12:17 am
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@Pak_Kriss wrote:

1) Matomo Tag Manager container with enabled bundled JavaScript tracker

2) A html page has the following Matomo components:

<head>
…….
<script type="text/javascript">
    var _mtm = _mtm || [];
    _mtm.push({'mtm.startTime': (new Date().getTime()), 'event': 'mtm.Start'});
    var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
    g.type='text/javascript'; g.async=true; g.defer=true; g.src='https://matomo.asi.asia/js/container_d2amnenK.js'; s.parentNode.insertBefore(g,s);
  </script>
…….
</head>
<body>
…….
<script type="text/javascript">
    var _paq = window._paq || [];
    _paq.push(['trackPageView']);
  </script>
…….
<body>

3) Matomo fire:
https://matomo.asi.asia/piwik.php?action_name=ONLINE%20RESERVATION%20SYSTEM&idsite=&rec=1&r=383665&h=10…

Unfortunately Matomo fire the trackPageView or other events without a number for idsite.

A little later, Matomo triggers the correct event with the idsite, which comes from the page view event of the Matomo tag itself.

4) Temporary fix: We fire delayed the _paq.push([‘trackPageView’]) then all is good.

Question: What is the simplest way in Webbrowsers JavaScript to verify and confirm that Matomo Tagmanager and all other Matomo components fully initialized & operational?

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Location tracking wrong

February 2, 2020, 10:30 am
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@steelfire wrote:

Hi there,

I have an issue which seems kind of weird. Since Friday I have received more than 50% of my visits from one specific city (Frankfurt am Main, Germany).
However we do not advertise in this area and before Friday we have had zero visits from Frankfurt. We have also explicity removed the city and the area around it from our ads.
Furthermore I have setup Google Analytics just to check whether this might be an error from our side, however in google analytics the cities are displayed correctly.

Any ideas how to fix this or where to have a look?

Best regards,
Kai

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SQL connection drops recurrently

February 2, 2020, 11:47 pm
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@macula wrote:

After years of flawless operation, my Matomo installation has started to behave erratically, producing the error SQLSTATE[HY000] [2002] No such file or directory every few minutes or even seconds.

Curiously, the log in ./tmp/logs/matomo is empty.

However I did retrieve the following from my Apache error logs (with IP and directory names redacted here):

[Mon Feb 03 05:28:10.062739 2020] [php7:error] [pid 6870] [client XX.XXX.XXX.XX1:56145] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /var/www/html/matomo.domain.ltd/libs/Zend/Db/Statement/Pdo.php:228\nStack trace:\n#0 /var/www/html/matomo.domain.ltd/libs/Zend/Db/Statement/Pdo.php(228): PDOStatement->execute(Array)\n#1 /var/www/html/matomo.domain.ltd/libs/Zend/Db/Statement.php(300): Zend_Db_Statement_Pdo->_execute(Array)\n#2 /var/www/html/matomo.domain.ltd/libs/Zend/Db/Adapter/Abstract.php(479): Zend_Db_Statement->execute(Array)\n#3 /var/www/html/matomo.domain.ltd/libs/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('INSERT INTO piw...', Array)\n#4 /var/www/html/matomo.domain.ltd/core/Db/Adapter/Pdo/Mysql.php(309): Zend_Db_Adapter_Pdo_Abstract->query('INSERT INTO piw...', Array)\n#5 /var/www/html/matomo.domain.ltd/core/Session/SaveHandler/DbTable.php(113): Piwik\\Db\\Adapter\\Pdo\\Mysql->query('INSERT INTO piw...', Array)\n#6 /var/www/html/matomo.domain.ltd/core/Session/SaveHandler/DbTable.php(145): Piwik\\Session\\SaveHandler\\DbTable->query('INSERT INTO piw...', Array)\n#7 [internal function]: Piwi in /var/www/html/matomo.domain.ltd/libs/Zend/Db/Statement/Pdo.php on line 234, referer: https://matomo.domain.ltd/index.php?module=CoreHome&action=index&idSite=1&period=range&date=last7&activated=&updated=5
[Mon Feb 03 05:28:12.366756 2020] [php7:notice] [pid 12862] [client XX.XXX.XXX.XX1:56150] Error in Matomo: Cannot connect to the database:  SQLSTATE[HY000] [2002] No such file or directory  This may be a temporary issue, try refreshing the page. If the problem persists please contact your Matomo administrator.
[Mon Feb 03 05:30:12.008210 2020] [php7:notice] [pid 4627] [client XX.XXX.XXX.XX1:56207] Error in Matomo: Cannot connect to the database:  SQLSTATE[HY000] [2002] No such file or directory  This may be a temporary issue, try refreshing the page. If the problem persists please contact your Matomo administrator., referer: https://matomo.domain.ltd/index.php?module=Installation&action=systemCheckPage&idSite=1&period=range&date=last7&showtitle=1&random=4058
[Mon Feb 03 06:34:09.538056 2020] [php7:notice] [pid 30266] [client XX.XXX.XXX.XX1:56889] Error in Matomo: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away, referer: https://matomo.domain.ltd/index.php?module=CoreHome&action=index&idSite=1&period=range&date=last7

When the error started creeping in, I took the initiative to manual empty all statistics, visit logs, and events SQL database. I followed the following instructions:

https://matomo.org/docs/managing-your-databases-size/
https://matomo.org/faq/how-to/faq_73/

Thank you in advance for any help.

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Help with Matomo Analytics for Wordpress Beta - 403s

February 3, 2020, 5:10 am
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@ClaireGoDo wrote:

Hi, I have today installed the Beta, yet cannot use it, as get a 403 when I:

Try to access Reporting
Try to add the Matomo short code [matomo_opt_out] to my Privacy Policy
Also, there is also no data showing as being collected so I think the install has failed somehow, despite it not showing as such.

I have downloaded the system report, but as I am not a developer, it means nothing to me!

Errors I can see, but don’t know how to fix:

shell_exec
You need to enable this built-in function.
set_time_limit
mail
parse_ini_file
glob
gzopen
md5_file

cron_sync 2020-02-03 13:32:03 Matomo is not set up yet => EnvironmentValidator.php:85; EnvironmentValidator.php:65; Environment.php:191; Environment.php:100; Bootstrap.php:74; Bootstrap.php:104; Sync.php:54; ScheduledTasks.php:168; class-wp-hook.php:286; class-wp-hook.php:312; plugin.php:544; wp-cron.php:138;

  1. Had visit in last 5 days No It looks like there were no visits in the last 5 days. This may be expected if tracking is disabled, you have not added the tracking code, or your website does not have many visitors in general and you exclude your own visits.

We did have visits in the last 5 days - so this makes me think it relates to 2)

Can someone please help? Thanks!

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Converting emitted events into pageview

February 3, 2020, 11:38 pm
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@tooyoo wrote:

Hello everybody,

I am currently trying to convert events sent form the website into pageview. We have a form that has multiple steps (intro, personal, profile, signup) but the URL is the same throughout the process.

The developers programmed an event at each step change, and I would like to convert the event into a pageview with the Tag Manager.
The event looks like this (the step the user is at is stored in the “step-id” attribute):

{
“event”: “Wizard LPA”,
“action”: “navigate”,
“step-id”: “personal”,
“gtm.uniqueEventId”: 7
}

The problem I have concern the “Custom Event” trigger, I can only filter the incoming events by name, in my case “Wizard LPA”, but this is not sufficient because it’s the same across the process; only the “step-id” change.

Is there a way to create event based on something else than the event name or should I find another way to create my events?

Thanks in advance for your help :slight_smile:

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Woocommerce Orders show up as New Session

February 4, 2020, 5:25 am
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Big gap between Matomo visits number and Google Analytics sessions number

February 5, 2020, 2:36 am
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@MG44 wrote:

Hello,

When measuring the number of visits for a website, we experienced a big gap between Matomo and Google Analytics results (16 000 vs 30 000 monthly).

I have not found the explanation in Piwik tracks far fewer visits than other web analytics tools, but tracks the same number of pageviews. FAQ - Analytics Platform - Matomo ( Matomo tracks far fewer visits than other web analytics tools, but tracks the same number of pageviews). So I decided to ask the forum’s members.

  1. We have choosed 2 bytes anonymization, e.g. 192.168.xxx.xxx. Is it possible that the huge difference is due to the anonymization of the IP addresses?

  2. We have added to the Matomo’s script code lines linked with the cookies duration. Our script is as follows:

script
script.JPG1821×1084 189 KB

Note: I’ve anonymized the “var u” (cf. var u=“https://***.***.com/”) just before to publish the script in this forum)

Is our script correct?

Thank you very much for your help.

Mat

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Why segment on eventaction not work

January 21, 2020, 10:18 pm
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@aaron_jiang wrote:

I tried call api from demo site:
https://demo.matomo.org/?module=API&method=Events.getAction&idSite=62&date=today&period=day&format=xml&segment=
without set segment, i can get 6 actions, but if i set any segment, i got nothing:
https://demo.matomo.org/?module=API&method=Events.getAction&idSite=62&date=today&period=day&format=xml&segment=eventAction==play
it suppose to get one result with action equal to play right? but why it’s empty.

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Dashboard loading slow

February 5, 2020, 6:51 am
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@skzai wrote:

Hello there all, I run the most recent update of Piwik, Be that as it may, from the beginning of the new Piwik 2.0 the All locales tab with realtime guests,

stacks extremely moderate. a few times its more than 4 minutes to stack the today diagram.

I have 20 sites on mij Piwik dashboard with the goal that must not be the issue.

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Goal report not updating

February 5, 2020, 6:56 am
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@tooyoo wrote:

Hi,

I created this morning a simple goal to see how long the goal report takes to update. I successfully triggered the goal at 8.40 p.m. and 8 hours later nothing is updated in the goal report, the chart is still at 0 (it should be a 1, the goal is triggered on a page only accessible by me).

I saw in the forum that the update can take up to 2 hours but there is definitely a problem with my setup.

We are using Matomo Cloud solution not the on-premise.

Is there something I can do to fix the issue?

Edit: it just updated! After 8 hours

Thanks,
Flavien

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Error during Google Analytics Import

February 6, 2020, 2:38 pm
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@pucicu wrote:

Hello,
I’m getting the following error during the Google Analytics Import:

errored
Error message: Error on day 2014-11-14, { "error": { "code": 400, "message": "Unknown metric(s): ga:totalValue, ga:transactions\nFor details see https://developers.google.com/analytics/devguides/reporting/core/dimsmets.", "errors": [ { "message": "Unknown metric(s): ga:totalValue, ga:transactions\nFor details see https://developers.google.com/analytics/devguides/reporting/core/dimsmets.", "domain": "global", "reason": "badRequest" } ], "status": "INVALID_ARGUMENT" } }
These errors are unexpected and will likely continue every time you run the import on this day. To resolve this issue, please ask on the forums. If you can provide access to your GA account to a member of Matomo's support team it will provide a quicker resolution.

As there was the advice to ask here in the forum, I’m just doing it. Is there a way to resolve this issue?
Thanks for any help!
Norbert

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