@joshep wrote:
Recently, I purchased a Netgear router and I did not know how to set up and login it. Can anyone tell me How to Login to Netgear Router?
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Participants: 1
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How to Login to Netgear Router
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Mysqli prepare error: MySQL server has gone away on cPanel
@ironhead wrote:
Hello, I have matomo installed on a cpanel share hosting running php 7.4, when i click on “System check” option i get Mysqli prepare error: MySQL server has gone away. I have looked into the wiki but cpanel don’t have the option to edit MySQL config file, can someone please help me?
Posts: 1
Participants: 1
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Log_link_visit_part
@Laroy wrote:
Hi,
what is log_link_visit_part table? It’s as big as all our db already. I haven’t found any info about it and even Google shows zero findings. Is it a temp table? Can we delete it?
[2.16]
Posts: 1
Participants: 1
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Bug: comparison with previous year shows date in 2018, 2 years ago
@ovidiu wrote:
Hi there,
I’m trying to compare All Visits with the same day a year ago. I click the date at the top of the main page, choose “day” as Period, click to select the “Compare” option, and choose “Previous year”. When I click Apply, the dates being shown are the day I chose, but the same day 2 years earlier.
This is clearly a bug.
When I choose a custom period and enter the day a year earlier, I get the expected result.
Posts: 1
Participants: 1
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MySQL server issue
@ironhead wrote:
Hello, I have matomo installed on a cpanel share hosting running php 7.4, when i click on “System check” option i get Mysqli prepare error: MySQL server has gone away. I have looked into the wiki but cpanel don’t have the option to edit MySQL config file, can someone please help me?
Posts: 1
Participants: 1
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The email doesn't have a valid format
@KelvinLatner wrote:
Hello “out there”!
We’ve recently acquired two new users with an apostrophe (single quote) in their names, which means it’s in their email address, which Matomo does not like… (Example: jane.o’doe@ourcompany.com)
After searching for hours, I’ve found a few hits discussing this exact issue; however, I don’t see a fix or workaround!?!?
Matomo Issue #3873 - Cannot create user with apostrophe in email address
E-Mail addresses with special characters are not working · Issue #11796 · matomo-org/matomo · GitHub
Other than changing our customer’s email address in our company’s Microsoft Active Directory, which by the way does not have a problem with apostrophe’s/single-quotes, is there anything we can do in Matomo ?
- Matomo version: 3.13.0
- MySQL version: 5.7.22-log
- PHP version: 7.1.9
Thanks in advance for any help!
Posts: 1
Participants: 1
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Debug/Preview mode is not opening
@Ali_from_THE_RELEVAN wrote:
The tag manager is not showing the debug or preview mode. I have placed the code in site “therelevancehouse.com” but not able to see the tag manager’s preview.
Posts: 1
Participants: 1
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Tag fired not showing in Behaviour -> Events section in Analytics
@Ali_from_THE_RELEVAN wrote:
I am using the Tag manager to track events. If I open the debug/preview mode, it’s showing that the tag is been fired. But I can not see that in the Behaviour->Events section of Analytics.
Posts: 1
Participants: 1
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SQL Coding Inject
@basketballninjas wrote:
Hey how to check my site and secure form sql injection.
i think some one SQL injection on my site but not sure yet.
if any one here who can help me regarding this matter.
for site url coment me or direct ask me thanks.
Posts: 2
Participants: 2
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Segment permission does not work
@E111 wrote:
Hi!
When I create a segment and I give everybody view permission it does not work. Users still have to log in to be able to use/see the segment.
Is there some other way to let segments be open for everybody?Grateful for any help!
Best regards
Posts: 1
Participants: 1
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core/Common.php(297): Notice - unserialize(): Error at offset 0 of 1469 bytes - Matomo 3.13.2
@OlegMalii wrote:
Hello Matomo team,
Could you please help me, I’ve faced an issue after update from 2.16.x to 3.13.2, when run cron archive process, I get this error Notice - unserialize(): Error at offset 0 of xxx bytes in core/Common.php(297).I saw this issue appeared in 3.9.0.
I noticed that all archive processes try to archive last 52 days
Process: climulti:request -q --matomo-domain=MY_DOMAIN --superuser module=API&method=API.get&idSite=2776&period=day&date=last52&format=php&trigger=archivephp&pid=xxxxxCould you please explain why it should run last 52 days? Is it because of update from 2.16 to 3.13?
We had a cron setup before, it looks like this:
“5 * * * * www-data /usr/bin/php /path/to/matomo/console core:archive --url=http://example.org/matomo/ > /home/example/matomo-archive.log” Taken from this page How to Set up Auto-Archiving of Your Reports User Guide - Analytics Platform - MatomoAnd one more, it might be helpful, our
piwik_log_visittable is more than 21 million records, and we use PHP 7.0. If archive process will run 52 days period each time, it will take lots of resources. Should I modify cron for keep archiving going?Thank you.
Posts: 1
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Archive run in cronjob throws error in 3.13.1
@SebArblaster wrote:
Cron command:
root /opt/rh/rh-php71/root/bin/php /opt/rh/httpd24/root/var/www/html/matomo/console core:archive --url=https://<server_url> > /var/log/matomo-archive.log
Error message from log:INFO [2020-02-12 14:05:01] 22442 ---------------------------
INFO [2020-02-12 14:05:01] 22442 INIT
INFO [2020-02-12 14:05:01] 22442 Running Matomo 3.13.1 as Super User
INFO [2020-02-12 14:05:01] 22442 ---------------------------
INFO [2020-02-12 14:05:01] 22442 NOTES
INFO [2020-02-12 14:05:01] 22442 - Async process archiving supported, using CliMulti.
INFO [2020-02-12 14:05:01] 22442 - Reports for today will be processed at most every 900 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2020-02-12 14:05:01] 22442 - Reports for the current week/month/year will be requested at most every 3600 seconds.
INFO [2020-02-12 14:05:01] 22442 - Archiving was last executed without error 54 min 2s ago
INFO [2020-02-12 14:05:01] 22442 - Will invalidate archived reports for 2020-02-12 for following websites ids: 10,14,15,17,18,19,1,20,21,22,23,24,26,28,29,2,31,32,36,3,40,48,49,4,50,5,8
INFO [2020-02-12 14:05:02] 22442 ---------------------------
INFO [2020-02-12 14:05:02] 22442 START
INFO [2020-02-12 14:05:02] 22442 Starting Matomo reports archiving…
INFO [2020-02-12 14:05:02] 22442 - tracking data found for website id 1 since 2020-02-12 13:10:59 UTC (since the last successful archiving)
INFO [2020-02-12 14:05:02] 22442 Will pre-process for website id = 1, period = day, date = last1
INFO [2020-02-12 14:05:02] 22442 - pre-processing all visits
WARNING [2020-02-12 14:05:04] 22442 /opt/rh/httpd24/root/var/www/html/matomo/vendor/composer/ClassLoader.php(444): Warning - include(/opt/rh/httpd24/root/var/www/html/matomo/vendor/composer/…/…/plugins/ExamplePlugin/Archiver.php): failed to open stream: No such file or directory - Matomo 3.13.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
WARNING [2020-02-12 14:05:04] 22442 /opt/rh/httpd24/root/var/www/html/matomo/vendor/composer
/ClassLoader.php(444): Warning - include(): Failed opening ‘/opt/rh/httpd24/root/var/www/html/matomo/vendor/composer/…/…/plugins/ExamplePlugin/Archiver.php’ for inclusion (include_path=’/opt/rh/httpd24/root/var/www/html/matomo/vendor/pear/pear_exception:/opt/rh/httpd24/root/var/www/html/matomo/vendor/pear/console_getopt:/opt/rh/httpd24/root/var/www/html/matomo/vendor/pear/pear-core-minimal/src:/opt/rh/httpd24/root/var/www/html/matomo/vendor/pear/archive_tar:.:/opt/rh/rh-php71/root/usr/share/pear:/opt/rh/rh-php71/root/usr/share/php’) - Matomo 3.13.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
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Errors occurring with php 7.1
@zefebee wrote:
Hi,
when I logged into Matomo after installing it on www.bettermarksinmaths.com
there was this message:Warning
Matomo will stop supporting PHP 5.6 in the next major version. Upgrade your PHP to at least PHP 7.1, before it’s too late!
The PHP version 5.6 you are using has reached its End of Life (EOL). You are strongly urged to upgrade to a current version, as using this version may expose you to security vulnerabilities and bugs that have been fixed in more recent versions of PHP.
= = =I tried updating the php to 7.1 and then I couldn’t view certain plugins - when I clicked on one of them (they had red borders) I got logged out with the following error message showing:
“You can’t access this resource as it requires an View access for at least one website”
I changed back to php 5.6 and the problem went away. It also says in the main settings page that I need to update to php 7.1
How can this issue be fixed if I use php 7.1?
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Participants: 1
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Events.getAction API Returning Unexpected Results
@cherylsedota wrote:
I am adding analytics to an existing desktop application. I am tracking events using Matomo’s HTTP API: Tracking HTTP API: API Reference - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3
Here is a sample event I am tracking - I am using the event category, event action, event URL, event name, event value (numeric) and page scope custom variables:
We end up tracking around 10-20 “events” like this during a single “visit” on average.
When I try to use the Events.getAction Reporting API, I am finding that the values returned are not what I expect. For example, I want to report on how many individual events have MyCustomVarName1 set to MyCustomVarValue1. I put together a Reporting API query like this:
The event counts returned are higher than I expected, and some of the events being returned do NOT have that custom variable set. From what I can discern, if there is a single event in the visit that has that custom variable set, then all events in that visit are “counted” by this query.
Please advise. Thanks!
Cheryl
Posts: 2
Participants: 2
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Auth-token and other questions (login does not work)
@rabox wrote:
Hi,
I cannot log anymore to my matomo-installation (self hosted matomo)*. OK But it would be enough to use a Wordpress-Plugin to import the basic data into my wordpress. So I tried a plugin. For installing it asks me to use the URL of my matomo-installation (that was quite easy) and the auth-token which is in the database and in the adminarea. As I cannot login anymore: Is the auth-token that is shown in the mysqladmin the real one or is it encrypted? Cause I used the auth-token as it is shown in the database, but there are no results visible in wordpress. (0 visitors in the last 30 days…)OK, the question whether the auth-token is shown encryptet or not is the first on. but nevertheless I would be glad to see, why I cannot login… (
*For those who want to read it all:
So I tried to give me a new password (failed, some strange error occured) also changing the pw via mysqladmin failed. All trials ended with a strange error-report that asks me to alllow cookies (I allow cookies) and to congigurate matomo different in case that I use a prxy (which I do not.)So I do not understand at all anymore. Even the sending og the password to the admin by mail does not work anymore…
Any ideas?
Thanks
Raphael
Posts: 2
Participants: 2
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Ecommerce -> Products -> Product Name/SKU/Category the PRODUCT CONVERSION RATE is always 0%
@Pak_Kriss wrote:
Hi,
at the menu Ecommerce -> Products -> Product Name/SKU/Category the PRODUCT CONVERSION RATE is always 0%, which is strange.
But at Ecommerce -> Sales -> Any Referrer the ECOMMERCE ORDER CONVERSION RATE looks correct.
I attach two screenshots for reference.
Please advise.
p.s. I can see the same problem in the screenshots at Ecommerce Analytics User Guide - Analytics Platform - Matomo
Posts: 1
Participants: 1
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Warning on all websites dashboard
@jjcitron wrote:
when visiting all websites dashboard…
we get this message showing up 30 times
WARNING: …/core/Piwik.php(138): Notice - A non well formed numeric value encountered - AiMG Analytics 3.13.2 - Please report this message in the AiMG Analytics forums: https://forum.matomo.org (please do a search first as it might have been reported already) (Module: CustomReports, Action: getCustomReport, In CLI mode: false)
Posts: 1
Participants: 1
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Cloudflare, Apache 2.4 and mod_remoteip
@Jibeji wrote:
Hi,
I have a website behind Cloudflare.
Apache is configured with mod_remoteip so that the correct IP’s are in the log files.
As per the following documentation, setting mod_remoteip up is enough for Matomo to view real IP’s but users still are presented with Cloudflare IP’s.
Did I miss something ?https://matomo.org/faq/how-to-install/faq_98/
If you use Apache 2.4 or Apache 2.5, there is an alternative solution, you could use
mod_remoteipto override the client IP with the IP as provided by a proxy or load balancer. Then you won’t need to specify these Matomo config settings.
Posts: 2
Participants: 2
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Bug in Version creation
@lorenaustin wrote:
Hi,
I am trying to create a new version but I’m not being allowed. Instead I get a warning that says:
“Start date: The date ‘-0001-11-30’ is a date before first website was online. Try date that’s after Aug 6, 1991 (timestamp 681436800).: -62169984000”
Please can you suggest a next step to work around/fix this.
Posts: 1
Participants: 1
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JS errors on Matomo Container loading
@vripoche wrote:
Hello,
We have theses errors un Chrome console on Matomo container loading (we put script in HEAD tags):
-> Error while logging event: Parameterscategoryandactionmust not be empty or filled with whitespaces
-> Uncaught RangeError: Maximum call stack size exceededI do not know if it is a configuration issue or a problem kinked with version. We use Matomo 3.13.
We are stuck with theses errors because we cannot go to production with.I will be very grateful if you can help us du fix it.
Regards.
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Participants: 1
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