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Integrity check wants me to delete non-existing files

April 1, 2020, 8:24 am
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@rittershofer wrote:

The system check says I should delete the following files:

Zu löschende Datei: PULL_REQUEST_TEMPLATE
Zu löschende Datei: bower.json
Zu löschende Datei: composer.json
Zu löschende Datei: composer.lock
Zu löschende Datei: js/piwik-min.js
Zu löschende Datei: js/piwik.js.orig
Zu löschende Datei: misc/How to install Piwik.html
Zu löschende Datei: misc/gpl-3.0.txt
Zu löschende Datei: misc/internal-docs/content-tracking.md
Zu löschende Datei: misc/others/api_internal_call.php
Zu löschende Datei: misc/others/api_rest_call.php
Zu löschende Datei: misc/others/download-count.txt
Zu löschende Datei: misc/others/iframeWidget_localhost.php
Zu löschende Datei: misc/others/stress.sh
Zu löschende Datei: misc/others/widget_example_lastvisits.html
Zu löschende Datei: vendor/davaxi/sparkline/.codeclimate.yml

That’s funny because they do not exist! What’s going on here?

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Upgrading php 7.0 to 7.4

April 1, 2020, 8:42 am
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@sysadmin wrote:

Hi, we have an installation on Ubuntu 16.04 running Matomo version 3.3.0-0 and need to make this upgrade.

Unfortunately we set this up via an AWS AMI and don’t really have a lot of in house Linux experience. I was wondering if anyone who might have been through this process could shed some light on it?

We have installed 7.4, but are unsure what is required to have the Matomo install actually use it.

Thanks!

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_pk_ref cookie not secured

April 1, 2020, 11:59 am
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@matuskoxxx wrote:

I set all cookies from matomo on-premise like secured, but _pk_ref is not. I dont know, what should be a reason. Can anybody helps?

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"The mysql driver is not currently installed" on Debian unstable [solved]

April 2, 2020, 4:18 am
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@simevo wrote:

Since a few days on Debian sid (unstable) we get this:


An error occurred

Cannot connect to the database:

The mysql driver is not currently installed

This may be a temporary issue, try refreshing the page. If the problem persists please contact your Matomo administrator.

Go Back | Go to Matomo

    Matomo.org homepage
    Frequently Asked Questions
    User Guides
    Matomo Forums
    Professional Support for Matomo

« Back to Matomo

I have been able to work around it as follows:

  1. drop a file info.php in /usr/share/matomo/ with this content:
<?php
phpinfo();

  1. open https://example.com/matomo/info.php and look for Configuration File (php.ini) Path, the value is: /etc/php/7.3/apache2; mmmh so we are using php 7.3 although Debian unstable’s default PHP version is 7.4

  2. try to install the driver: sudo apt install php7.3-mysql only to discover that that package is not anymore available for unstable for my arch (amd64): Debian -- Package Search Results -- php7.3-mysql

  3. download the package for Debian 11 (bullseye): wget http://ftp.us.debian.org/debian/pool/main/p/php7.3/php7.3-mysql_7.3.15-3_amd64.deb and install it: sudo apt install ./php7.3-mysql_7.3.15-3_amd64.deb

  4. make sure the driver is loaded in /etc/php/7.3/apache2/php.ini by uncommenting this line:

extension=pdo_mysql
  1. reload apache:
systemctl restart apache2
  1. load again the info.php page and check that this section is present:
    image
    image976×281 18.3 KB

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Can we upload our own custom report or file and share it with our clients

April 2, 2020, 9:46 pm
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@Naser_Aslam wrote:

Hi? Can any one guide me how can I upload my custom file or report (not generated on Matomo) on Matomo to share with my client?

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Getting Mysqli prepare error: Access denied for user '****' to database '*****' - in plugin Goals error message

April 3, 2020, 6:09 am
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@Kim wrote:

Just recently I have started to get the following error message:

Mysqli prepare error: Access denied for user ‘****’ to database ‘*****’ - in plugin Goals

I can now only use Matomo if I have the Goals plug0in deactivated, what can be done to solve this problem?

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My data from the middle of last month isn't showing up

April 3, 2020, 2:02 pm
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@SrikanthR wrote:

Hi, from somewhere in the middle of last month, my Matomo dashboard has been able to only display the Real Time column. Visits over time, Visitor Map, and other blocks all say:

Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.

I’m assuming something is wrong with the database since this coincided with me updating the Matomo at the point.

I checked the size of the database, it’s roughly 4.x GB.

Anyone knows what the issue and possible fix could be?

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Non well formed numeric value - error message

April 5, 2020, 2:15 am
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@Clue wrote:

Hello,

In Invalidate reports, the following error message appears. Please advise.

WARNING: /var/www/clients/client0/web1/web/core/Piwik.php(138): Notice - A non well formed numeric value encountered - Matomo 3.13.4 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already) (Module: CustomReports, Action: getCustomReport, In CLI mode: false)

Screen Shot 2020-04-05 at 11.12.22
Screen Shot 2020-04-05 at 11.12.221098×619 107 KB

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Pageviews recorded twice with matomo

April 5, 2020, 6:17 am
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@Japhy wrote:

I have this weird issues that Matomo (using tag manager) is recoring every pageview twice. Only thing I altered: I am using setUserid do get my Grav users in Matomo, which works beautifully.

Is my code not correct maybe?

<script type="text/javascript">
var _mtm = _mtm || [];
_mtm.push({'setUserId': '{{ grav.user.username }}', 'mtm.startTime': (new Date().getTime()), 'event': 'mtm.Start'});
var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
g.type='text/javascript'; g.async=true; g.defer=true; g.src='https://mydomain.com/js/container_zBMu8G0s.js'; s.parentNode.insertBefore(g,s);
</script>

MTM is up to date.

Hope someone knows why this happens

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Visitors Overview Slow

April 5, 2020, 2:21 pm
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@AtherionGG wrote:

I am having a weird performance issue on the Visitor->Overview page.

On smaller ranges I get “OK” performance but once I switch it to year. It never completes.

The Visits Overview is basically instant. But the Visits Over Time is taking a really long time to complete and eventually just times out.

Now the odd thing is the same graph on the Dashboard loads instantly.

Selection_013-2
Selection_013-22562×949 144 KB

I could only post one image so I combined

Also I am seeing a massive amounts of SELECTS/UPDATES/INSERTS with logtmpsegment tables

Something feels very wrong on this page and yes I do have the cron job running every hour and can confirm it is working properly. Running the latest 3.13.4 and php 7.4

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Problems with PHP 7.2

April 6, 2020, 11:35 pm
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@danielmarsch wrote:

Since I updated from PHP 7.1 to 7.2, Matomo doesn’t work any more. I can open the dashboard and see the last visitors, but all other windows show a general error:

“Oops… während der Anfrage ist ein Problem aufgetreten. Möglicherweise war der Server temporär überlastet, oder eventuell haben Sie einen Bericht mit zu vielen Daten angefordert. Bitte noch einmal versuchen. Wenn dieser Fehler wiederholt auftritt kontaktieren Sie bitte Ihren Matomo Administrator, um Unterstützung zu erhalten.”

I use the latest version 3.13.04, settings says there are no tracking errors.

Any suggestions?
Thanks,
Daniel

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Segement do not Work

April 7, 2020, 12:26 am
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@HerbstO wrote:

Hello,

the following problem:
A segment was created with the following content:
Page URL => starts with => https://www.baintranet.de/007/007/002

if you now use this segment in the “Behavior = Pages” report, you will still see pages that do not start with the parameters mentioned above.
We have also tested the following:
Page URL => contains => /007/007/002
This variant also encoded "%2F007%2F007%2F002! in different variants, unfortunately always with the same wrong result. Switching to “Action-URL” did not bring any improvement either.
If you filter the report with a magnifying glass you get the right result, so it can’t be the content.
Even if you use the segment in the email report, the results are wrong.
Using this URL via the API also gives wrong results:
https://webanalyse-intranet.web.dst.baintern.de/index.php?module=API&method=Actions.getPageUrls&idSite=11&period=day&date=2020-03-30&segment=pageUrl%3D@007%2F007%2F002%2F&format=Tsv&token_auth=d85aa65358c5ae1exxxxxxxxxxxxxx&translateColumnNames=1&flat=1

In general, it seems to be the case that segments do not work.

Does anyone have any idea what could be causing this?

Matomo: 3.13.3
PHP: 7.2.5
MariaDB: 10.XX

Thanks in advance.

MFG

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Campaign Marketings Report config doesn't work

April 7, 2020, 8:56 pm
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@b_dorcas wrote:

I installed “Campaign Marketings Report” plugin on my matomo two instant server, one for web and one for corn job analystic. And I added the following setting on config/config.ini and restarted my server, but it still doesn’t work.
config/config.ini
[Tracker]
campaign_var_name=“utm_campaign”
campaign_keyword_var_name=“utm_term”

[MarketingCampaignsReporting]
campaign_name = “utm_campaign”
campaign_keyword = “utm_term”
campaign_source = “utm_source”
campaign_medium = “utm_medium”
campaign_content = “utm_content”
campaign_id = “utm_id”

It just only can track campaign name and track then keyword as campaign content. Would anyone know what I miss to config?

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Last Successful Archiving Completion

April 8, 2020, 5:55 am
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@Retrafic wrote:

Добрый день! подскажите, что делаю неправильно. Получаю такую ошибку:

Archiving has not yet run successfully.

Please check that you have setup a crontab calling the core:archive console command, and that you have configured a MAILTO to receive errors by email if archiving fails. You can also try to run the console command to archive your reports manually: /var/www/www-root/data/www/matomo.re-trafic.ru --matomo-domain=matomo.re-trafic.ru core:archive

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How to find unique visitors from log_visit records without login (same user but different browsers)

April 8, 2020, 7:43 pm
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@Praz_Solver wrote:

How to find unique visitors from log_visit records without login (same user but different browsers) I am using google based unique profiling.

Example: Same visitor from different browsers and different devices?

  1. Chrome
  2. Firefox
  3. Safari

How to derive all visitors are same across browsers and also devices?

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Notice - Undefined index: label - Matomo 3.13.1

April 9, 2020, 12:54 am
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@shuangchan wrote:

WARNING: /cs/pkgs/httpdmatomo/httpd-matomo-3.13.3-e17-x86_64/httpd/htdocs/matomo/plugins/CoreVisualizations/Visualizations/HtmlTable.php(228): Notice - Undefined index: label - Matomo 3.13.1 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already) (Module: UserId, Action: getUsers, In CLI mode: false)

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Unusual values since update

April 9, 2020, 4:26 am
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@Adrien_Lin wrote:

Hi all,

we are using Matomo in our organization and our Matomo has been updated by admins on March 25th to Matomo 3.13.4.

Without any apparent reason other than the update numbers such as Time Spent, Bounce Rate and Number of actions performed during visit have significantly changed since that date. Our Time Spent and Number of actions numbers have suddenly dropped by 60-70% and our bounce rate went up 30-40%.

Is there anything is the new release that can explain this sudden change ? Are any other websites experimenting the same issues ?

Thanks in advance for your insights !!

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Too Many Redirect Issue

April 13, 2020, 8:19 am
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@IM2020 wrote:

Hello, last week I got the message on my piwik page to upgrade to matomo. I click the update button and now the page isn’t accessible anymore due to ERR_TOO_MANY_REDIRECTS. My site is a wordpress site using godaddy. As far as I know, my server is meeting the requirements of Matomo. Can anyone advise? Thanks!

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Duplicate records in visits log

April 13, 2020, 9:29 am
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@praveen.yarlagadda wrote:

We have matomo running on one of the site, we are tracking logins along with user id, randomly a blank duplicate entry is created in visits log. we have used setuserid to pass login userid along with the request. we have most of the records with user id and somtimes randomly duplicate entries are created with no user id. how can we fix it?

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Facing issue in localhost (xamp+MAC)

April 13, 2020, 12:27 pm
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