@BluePooka wrote:
I’m installing Matomo 3.08 on A Small Orange’s VPS system, which has CPanel/WHM installed. I start the install, but receive an error that iconv isn’t installed.
I’ve enabled this extension on php via WHM, restarted apache, even rebooted the server. Matomo still cannot see that extension.
Thoughts?
Posts: 1
Participants: 1
@msonnad wrote:
ERROR Piwik\Tracker\Handler[2020-03-20 04:31:34 UTC] [8eafc] )
ERROR Piwik\Tracker\Handler[2020-03-20 04:31:34 UTC] [8eafc] Error query: Mysqli statement execute error : Data too long for column ‘location_region’ at row 1
ERROR Piwik\Tracker\Handler[2020-03-20 04:31:34 UTC] [8eafc] In query: INSERT INTO piwik_log_visit (idvisitor, config_id, location_ip, idsite, user_id, visit_first_action_time, visit_goal_buyer, visit_goal_converted, visit_last_action_time, visitor_days_since_first, visitor_days_since_order, visitor_returning, visitor_count_visits, visit_entry_idaction_name, visit_entry_idaction_url, visit_exit_idaction_name, visit_exit_idaction_url, visit_total_actions, visit_total_interactions, visit_total_searches, referer_keyword, referer_name, referer_type, referer_url, location_browser_lang, config_browser_engine, config_browser_name, config_browser_version, config_device_brand, config_device_model, config_device_type, config_os, config_os_version, visit_total_events, visitor_localtime, visitor_days_since_last, config_resolution, config_cookie, config_director, config_flash, config_gears, config_java, config_pdf, config_quicktime, config_realplayer, config_silverlight, config_windowsmedia, visit_total_time, location_city, location_country, location_latitude, location_longitude, location_region) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)
ERROR Piwik\Tracker\Handler[2020-03-20 04:31:34 UTC] [8eafc] Parameters: array (
We are seeing the above error logs during tracking.
How we can solve this issue.
locatin_region char(3) currently.
And it’s not tacking any data.Any help to resolve this?
Thanks
Posts: 1
Participants: 1
@ygramoel wrote:
I am running Matomo selfhosted on my website embeetle.com
Page visits are reported correctly.Now I have tried to add a goal, to count the number of downloads of our embeetle.zip file. I used Settings > Goal > Add a new goal and entered a goal name, destription and trigger. The trigger is "file
Pattern contains: embeetle.zip ".I created the goal several weeks ago, and I am sure that many people downloaded the embeetle.zip file. Still, the goal conversion count remains at zero.
Is there anything else I need to do to activate this goal? For example, do I need to add any javascript code to the download link https://embeetle.com/downloads/Windows/embeetle.zip ?
Posts: 1
Participants: 1
@ashar wrote:
Hello all,
I am trying to use the Live.getLastVisitsDetails method to fetch all the visit information from Matomo. I have a loop over two-week periods and an inner loop using filter_limit=500 and changing filter_offset 0, 500, … until no more data is returned. I understand this should fetch all the visits.
I am seeing something very strange, though. For instance, with parameters
filter_limit=500&filter_offset=1000&period=range&date=2019-12-15,2019-12-29
the last visit I get has timestamp 2019-12-18 19:39:28, but when I increase filter_offset by 500,
filter_limit=500&filter_offset=1500&period=range&date=2019-12-15,2019-12-29
the first visit has timestamp 2019-12-16 07:02:58, leaving hundreds of visits between these two times unaccounted for. This seems to happen whenever I am fetching the last batch of a time period, but I’m not completely sure about that.I noticed that if I increase filter_limit to 1000 in that latter call, I get the correct results back, continuing immediately after the previous batch, but that’s a cumbersome workaround to implement and since I don’t understand this situation, I can’t be sure it works.
Has anyone seen something like this? Any advice on what I could do to fix my problem? I cannot increase filter_limit because in general I start hitting server resource limits if I go much above 500 (that’s another reason why I’m not confident that increasing it to 1000 temporarily would be a good idea).
The Matomo version is 3.13.1.
Posts: 1
Participants: 1
@Cake wrote:
It seems that in the plugin UserCountryMap, there’s no svg for Hong Kong and that causes a 404 error.
I checked the installation directory, no HKG there.
Posts: 1
Participants: 1
@nivlac10 wrote:
Hi, a little bit of context.
I’ve hosted my Matomo into aws ec2 instance and decided to connect it to my website created by wordpress.
I’ve done the installation and everything. Added the tracking code before the end of head tag in wordpress. And tried revisiting my site using different user profile but it is not showing up.
I also tried to install the WP-Piwik and sucessfully connected it with my self hosted Matomo instance.
Until now, nothing had show up.
I’ve checked all of my pages and found the matomo script included with matomo.js.
I’d like to know whether I am missing some steps hence it is not capturing anything from my instance.
Thanks in advance.
Posts: 2
Participants: 2
@emilynoah918 wrote:
Unable to connect matomo analytics to my blog : https://www.bestboxinggloves.net/
Posts: 2
Participants: 2
@gbehem wrote:
Hi,
How is it possible that the number of views of a given page changes when I select a different segment?
The data of the page should be the same, no matter if I select “all visits” or a custom segment in which the page is present. Or am I missing something here?
Thanks in advance for your help!
Posts: 1
Participants: 1
@JianChao_Yuan wrote:
WARNING [2020-03-27 02:57:54] 18237 /var/www/html/matomo/core/CliMulti/Process.php(264): Warning - shell_exec(): Unable to execute 'ps ex 2>/dev/null | awk '! /defunct/ {print $1}' 2>/dev/null' - Matomo 3.13.3 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already) ERROR [2020-03-27 02:57:54] 18237 Got invalid response from API request: ?module=API&method=API.get&idSite=113984&period=day&date=last37&format=php&trigger=archivephp. The response was empty. This usually means a server error. A solution to this error is generally to increase the value of 'memory_limit' in your php.ini file. For more information and the error message please check your web server's error Log file. As this core:archive command triggers PHP processes over HTTP, you can find the error message in your Matomo's web server error logs. ERROR [2020-03-27 02:57:54] 18237 Empty or invalid response '' for website id 113984, Time elapsed: 1.749s, skippingI checked memory, it has 10G left, Any idea?
Posts: 2
Participants: 1
@seanthompson wrote:
Hi,
I just set up Matomo, and it works fine with the tracking script. I want to switch to log file import, and can’t seem to get the cron job working. I can’t seem to get a straight answer from my host (I’m on a LiteSpeed VPS) about what the correct path to the log files would be. I get a different answer from each person I contact there. I tried all of them with no success. This is the latest…
/home/oldtownweb/public_html/stats/misc/log-analytics/import_logs.py --url=https://oldtownweb.com/stats/ --idsite=1 /home/oldtownweb/access-logs
The final result was this…
Traceback (most recent call last):
File “/home/oldtownweb/public_html/stats/misc/log-analytics/import_logs.py”, line 2633, in
config.init_token_auth()
File “/home/oldtownweb/public_html/stats/misc/log-analytics/import_logs.py”, line 1095, in init_token_auth
self.options.matomo_token_auth = self._get_token_auth()
File “/home/oldtownweb/public_html/stats/misc/log-analytics/import_logs.py”, line 1080, in _get_token_auth
credentials = open(filename, ‘r’).readline()
IOError: [Errno 2] No such file or directory: ‘Content-type: text/html; charset=UTF-8\r\n\r\n/home/oldtownweb/public_html/stats/tmp/cache/token.php’I also tried with --auth-user=matomousername and --auth-password=matomopassword which gave the same result.
Any help would be much appreciated.
Posts: 1
Participants: 1
@TomCz wrote:
Currently, not all languages are supported in the opt-out. Is there a way to create languages of the opt-out texts in Matomo or Matomo Cloud itself?
Example for a missing language:
https://demo2.matomo.org/index.php?module=CoreAdminHome&action=optOut&language=hr
Posts: 1
Participants: 1
@IHateNeighbors wrote:
Yesterday I started having problems trying to login into my self hosted installation (not WordPress). I recently started using Cloudflare as well but Matomo was working fine for about 4 days until suddenly yesterday I started getting the login error. I tried following all of the suggestions that Matomo has with changes to the config.ini file but nothing works. As soon as the login page displays, it throws an error. Does anyone know how to solve this problem?
Error : Form security failed. Please reload the form and check that your cookies are enabled. If you use a proxy server, you must configure Matomo to accept the proxy header that forwards the Host header. Also, check that your Referrer header is sent correctly.
Posts: 1
Participants: 1
@emcee wrote:
Hi – I’m just getting started with Matomo and am really excited to join this community. Upon uploading the DBIP, per the instructions via settings I got this error: xx/plugins/GeoIp2/LocationProvider/GeoIp2.php(70): Warning - array_filter() expects parameter 1 to be array, bool given - [deleted string about forum posting] (Module: UserCountry, Action: adminIndex, In CLI mode: false)
Any pointers would be appreciated, thanks!
Posts: 1
Participants: 1
@Vanoshan_Ramdhani wrote:
We have matomo tracking on both our iOS platform and Android platform. We can confirm we are not specifically setting the UID on either platforms. But the Android platform is tracking the UID while iOS is not.
Could there be a reason this could be occurring?
Does the Matomo library on the platforms track the UID by default?
Does the Android library only tracks the UID by default and the iOS library has to specifically set the UID?
Posts: 1
Participants: 1
@Vanoshan_Ramdhani wrote:
We have an Android and iOS platform where we the UID tracking is changing upon IP network change. For example if the user logs on to a WIFI network in the mall and then logs on at home on a different network, the oner user will get tracked twice as two separate UID’s.
Would there be a reason to this happening?
We did think of using a CID to help solve this issue but would like more clarity on using the CID as opposed to the UID to resolve this.
Posts: 1
Participants: 1
@kornexl wrote:
ERROR [2020-04-01 02:05:20] 7532 /var/www/piwik/plugins/GeoIp2/GeoIP2AutoUpdater.php(172): GeoIP2AutoUpdater: failed to unzip ‘/var/www/piwik/tmp/latest/DBIP-City.mmdb.gz’ after downloading ‘https://download.db-ip.com/free/dbip-city-lite-2020-04.mmdb.gz’: The downloaded file is not a valid geolocation database. Please re-check the URL or download the file manually.
GeoIP2AutoUpdater: failed to unzip ‘/var/www/piwik/tmp/latest/DBIP-City.mmdb.gz’ after downloading ‘https://download.db-ip.com/free/dbip-city-lite-2020-04.mmdb.gz’: The downloaded file is not a valid geolocation database. Please re-check the URL or download the file manually.
Posts: 1
Participants: 1
@rittershofer wrote:
We are using Matomo (ex Piwik) since years without problem. But now there are problems:
E-Mail reports generated once a month are empty now, reporting 0 to 3 visitors, but my dashboard shows thousands of them. So tracking works, reporting not.
E-Mail reports generated by hand as admin do not work any longer, there is for half a second shown:
“Failed to load HTML file: Please check if you have an ad blocker or something similar enabled.” I do not have an ad blocker active.Matomo is the actual version, I just updated it again manually, no change. So at the moment it is out of order and I cannot figure out why.
Do you have any suggestions?
Posts: 1
Participants: 1
@futureweb wrote:
Hey there,
updated to 3.13.4 Version and got this Error Mail tonight … ?Cron apache@stats /usr/bin/php /var/www/piwik/console database:optimize-archive-tables > /var/log/piwik.cron.log
ERROR [2020-04-01 04:15:01] 13420 Uncaught exception: /var/www/piwik/vendor/symfony/console/Symfony/Component/Console/Input/Input.php(77): Not enough arguments.
Not enough arguments.
#0 /var/www/piwik/vendor/symfony/console/Symfony/Component/Console/Command/Command.php(252): Symfony\Component\Console\Input\Input->validate()
#1 /var/www/piwik/vendor/symfony/console/Symfony/Component/Console/Application.php(874): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#2 /var/www/piwik/vendor/symfony/console/Symfony/Component/Console/Application.php(195): Symfony\Component\Console\Application->doRunCommand(Object(Piwik\Plugins\CoreAdminHome\Commands\OptimizeArchiveTables), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#3 [internal function]: Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#4 /var/www/piwik/core/Console.php(140): call_user_func(Array, Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#5 /var/www/piwik/core/Access.php(644): Piwik\Console->Piwik{closure}()
#6 /var/www/piwik/core/Console.php(141): Piwik\Access::doAsSuperUser(Object(Closure))
#7 /var/www/piwik/core/Console.php(93): Piwik\Console->doRunImpl(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#8 /var/www/piwik/vendor/symfony/console/Symfony/Component/Console/Application.php(126): Piwik\Console->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#9 /var/www/piwik/console(32): Symfony\Component\Console\Application->run()
#10 {main}[RuntimeException]
Not enough arguments.database:optimize-archive-tables [–dry-run] dates1 … [datesN]
What’s wrong here?
thx, bye from Austria
Andreas
Posts: 4
Participants: 2
@thomas-99 wrote:
Hello,
No more email reports are sent and I can’t find any errors. Reports are sent manually. I tried to switch to an email server. Not working. No entries in the error log.https://matomo.org/faq/troubleshooting/faq_34856/
This function works and sends a test email.
There is no entry in the cronjob for sending an email. Where are the cronjobs processed at matomo?I have been searching for days for the error and I cannot find anything.
Does anybody have an idea?THANK YOU
Matomo version: 3.13.4
MySQL version: 10.1.44-MariaDB-0+deb9u1
PHP version: 7.3.14
Posts: 1
Participants: 1
@kaelteschutzgebiet wrote:
Hello all,
today I tried to insert the matomo tracking code in a phpbb 3.3.0 installation by inserting the tracking code in the overall_header.html file before the tag. That didn’t work. I tried it again in the overall_footer.html file directly before the tag. That didn’t work either. I cleared the cache in both cases and as far as I can see, the javascript code is loaded but matomo didn’t get any data.
The structure is as follows:
- the main page is a Drupal 7 page at DOMAIN.tld with enabled and working matomo integration via the matomo Drupal module
- the phpbb installation is located at DOMAIN.tld/forum
- an SSL certificate is activated for DOMAIN.tld
Can you give me any advice on this? I’m open to share the page URL with you in a direct message.
Thanks in advance!
Posts: 1
Participants: 1
