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Hello, after we upgrade to new (stable) version 4.0.4 we faces some issues. On some instances we had problems during the upgrade process itself. On other we were forced to upgrade manually, otherwise we could not record any success. After it seemed successful, we checked the plugin-section. Many commercial Plugins (Example: Heatmap & Session Recording ) were no longer supported and weren´t even loaded.

We checked Changelogs and github of course and we suspect there is a release problem here.
Nevertheless “4.0.4” has charm without equal, also in terms of the missing changelog changelog/matomo-4-0-4/. :slight_smile:

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Savage upgrade to Matomo 4

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Hello,

I would like to report something extremely annoying which happened to us a few days ago.

We had a Matomo v3.3.x (I think) that we had just migrated from an old server with php 5.6. On php 7 it worked fine. So, we decided to upgrade it. The upgrade message was indicating an upgrade to v 3.4.x. But the process turned out to be very long, and I got very surprised when I saw that it required a database upgrade. After the process, we saw that we had now Matomo 4 !

In my opinion, it is a major problem to have a false information before making an upgrade. you don’t take the same precautions when you make a minor or a major upgrade.

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Google Analytics Import: "The developer hasn’t given you access to this app"

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Hi,
I’m trying to import my Google Analytics data into Matomo plugin on my wordpress site, following this guide:
https://matomo.org/docs/google-analytics-importer/
I’ve followed all the steps up to 2.4, when I have to Authorize the Matomo app. After I click the green Authorize button from the Matomo control panel, and I give the google prompt my login credentials, it gives me a 403 error, saying:

Error 403: access_denied

The developer hasn’t given you access to this app. It’s currently being tested and it hasn’t been verified by Google. If you think you should have access, contact the developer (my-email-address@).

There’s no mention of verification in the matomo-guide, and I couldn’t find any info anywhere else. Anybody know what I’m missing?

Thanks

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Log imports suddenly slowing down

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Hi, I have a weird problem where the log imports on one of our sites over night has slowed down from around 450-600 records/sec to about 9-10 records/sec on average.

We are in the process of migrating from a single physical server to a two server setup with separate web and database servers. The new setup is still in testing phase but we are seeing the same on both setups which makes me think that there is something with the logs causing this. Other sites that are importing logs on the same servers are not having the same problem. From what I can tell it started on the 30th where the import seem to start at normal speed and the halt. I did get an error on the new server. Pasting the logs below.

Has anyone experienced anything like this before? I have looked at the logs but as far as I can see there aren’t any large differences.

Best regards
Victor

Parsing log /opt/san/logs/<webserver>/u_ex201130.log...
229011 lines parsed, 80336 lines recorded, 669 records/sec (avg), 669 records/sec (current)
236826 lines parsed, 83709 lines recorded, 348 records/sec (avg), 28 records/sec (current)
238593 lines parsed, 84574 lines recorded, 234 records/sec (avg), 7 records/sec (current)
Exception in thread Thread-5:
Traceback (most recent call last):
  File "/usr/lib64/python2.7/threading.py", line 805, in __bootstrap_inner
    self.run()
  File "/usr/lib64/python2.7/threading.py", line 758, in run
    self.__target(*self.__args, **self.__kwargs)
  File "/opt/san/matomo/misc/log-analytics/import_logs.py", line 1871, in _run_bulk
    self._record_hits(hits)
  File "/opt/san/matomo/misc/log-analytics/import_logs.py", line 2029, in _record_hits
    on_failure=self._on_tracking_failure
  File "/opt/san/matomo/misc/log-analytics/import_logs.py", line 1651, in call
    data=data)
  File "/opt/san/matomo/misc/log-analytics/import_logs.py", line 1605, in _call_wrapper
    response = func(*args, **kwargs)
  File "/opt/san/matomo/misc/log-analytics/import_logs.py", line 1541, in _call
    response = opener.open(request, timeout = timeout)
  File "/usr/lib64/python2.7/urllib2.py", line 429, in open
    response = self._open(req, data)
  File "/usr/lib64/python2.7/urllib2.py", line 447, in _open
    '_open', req)
  File "/usr/lib64/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/usr/lib64/python2.7/urllib2.py", line 1243, in https_open
    context=self._context)
  File "/usr/lib64/python2.7/urllib2.py", line 1203, in do_open
    r = h.getresponse(buffering=True)
  File "/usr/lib64/python2.7/httplib.py", line 1148, in getresponse
    response.begin()
  File "/usr/lib64/python2.7/httplib.py", line 448, in begin
    version, status, reason = self._read_status()
  File "/usr/lib64/python2.7/httplib.py", line 404, in _read_status
    line = self.fp.readline(_MAXLINE + 1)
  File "/usr/lib64/python2.7/socket.py", line 480, in readline
    data = self._sock.recv(self._rbufsize)
  File "/usr/lib64/python2.7/ssl.py", line 754, in recv
    return self.read(buflen)
  File "/usr/lib64/python2.7/ssl.py", line 641, in read
    v = self._sslobj.read(len)
SSLError: ('The read operation timed out',)

238593 lines parsed, 84882 lines recorded, 176 records/sec (avg), 2 records/sec (current)
238593 lines parsed, 85182 lines recorded, 141 records/sec (avg), 2 records/sec (current)
238593 lines parsed, 85815 lines recorded, 119 records/sec (avg), 5 records/sec (current)
238593 lines parsed, 86445 lines recorded, 102 records/sec (avg), 5 records/sec (current)
238593 lines parsed, 86991 lines recorded, 90 records/sec (avg), 4 records/sec (current)
238593 lines parsed, 87580 lines recorded, 81 records/sec (avg), 4 records/sec (current)
238593 lines parsed, 87580 lines recorded, 72 records/sec (avg), 0 records/sec (current)
238593 lines parsed, 87580 lines recorded, 66 records/sec (avg), 0 records/sec (current)
238593 lines parsed, 87580 lines recorded, 60 records/sec (avg), 0 records/sec (current)
238593 lines parsed, 87580 lines recorded, 56 records/sec (avg), 0 records/sec (current)
238593 lines parsed, 87580 lines recorded, 52 records/sec (avg), 0 records/sec (current)

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Real-time Map - There is no data for this report - after 4.0 update

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There are no errors in the logs and the locations are accurately displayed in the visitor log. I use IP2location. This happened after the 4.0 update

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Same visit entry split into 2 different entries

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2visitlog

Same visit entry split into 2 different entries.
What causing this error?

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Matomo 4.0.4 - problem with converting tables to utf8mb4

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Hello

We have updated our matomo 3.x installation to new version 4.0.4 - looks like it’s all going well, but update tables to use utf8mb4 have problems.

this is looks like this

Starting the database upgrade process now. This may take a while, so please be patient.

Executing ALTER TABLE `matomo_user` CONVERT TO CHARACTER SET utf8mb4;... ERROR [2020-12-09 08:58:12] 1099  Uncaught exception: /var/www/matomo/libs/Zend/Db/Adapter/Pdo/Abstract.php(280): SQLSTATE[HY000]: General error: 1833 Cannot change column 'login': used in a foreign key constraint 'matomo_loginoidc_provider_ibfk_1' of table 'matomo-db.matomo_loginoidc_provider'
SQLSTATE[HY000]: General error: 1833 Cannot change column 'login': used in a foreign key constraint 'matomo_loginoidc_provider_ibfk_1' of table 'matomo-db.matomo_loginoidc_provider'

 [Zend_Db_Adapter_Exception]
  SQLSTATE[HY000]: General error: 1833 Cannot change column 'login': used in a foreign key constraint 'matomo_loginoidc_provider_ibfk_1' of table 'matomo-db.matomo_loginoidc_provider'

 [PDOException]
  SQLSTATE[HY000]: General error: 1833 Cannot change column 'login': used in a foreign key constraint 'matomo_loginoidc_provider_ibfk_1' of table 'matomo-db.matomo_loginoidc_provider'

Can someone help me ?

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4.0.5 issues with Actions and Goal plugins (unknown columns)

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I updated to 4.0.4 (and to 4.0.5) today (successfully run the DB update routine via console), anyway I had to disable the Actions plugin, as the following error is displayed on dashboard:

Mysqli prepare error: Unknown column ‘log_link_visit_action.search_cat’ in ‘field list’

and

Mysqli prepare error: Unknown column ‘log_link_visit_action.product_price’ in ‘field list’ - in plugin Goals.

Any help on how to fix this would be much appreciated!
Thx

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4.0.5 issue with GeoIP2 Core plugin

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If I enable the GeoIP2 core plugin on Matomo 4.0.5 and try to access the system check page on backend afterwards, I get the following error:

A fatal error occurred

The following error just broke Matomo (v4.0.5):

Call to undefined method MaxMind\Db\Reader::getWithPrefixLen() in /stats/vendor/geoip2/geoip2/src/Database/Reader.php line 232

Any help on how to fix this would be much appreciated!
thx

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paq.push(['forgetUserOptOut']) not working after Update to 4.0.X

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I am using Matomo _paq.push([‘requireConsent’]) method. After user gave consent, I enable Matomo with paq.push([‘forgetUserOptOut’]).

This worked perfectly until the upgrade to 4.0.X (not exactly sure, I guess 4.0.4 or 4.0.5).

Now, just the first page is tracked on which user gave his consent. When a user clicks on other sites, they are not tracked.

I searched for the error, no tracking cookies are set anymore.

I didn’t change anything on my code so it seems to be a Matomo problem.

Any hints?

Thanks!

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Upgrade progress "numbers" misleading

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Hey,
I’m upgrading from version 3.14 to 4.0.5 already more than 20 hours. Database upgrade progress numbers seems to be wrong, for example : Executing ALTER TABLE piwik_log_visitMODIFY COLUMNvisitor_count_visitsINT(11) UNSIGNED NOT NULL DEFAULT 0, MODIFY COLUMNvisit_total_interactionsMEDIUMINT UNSIGNED DEFAULT 0, MODIFY COLUMNreferer_nameVARCHAR(255) NULL, MODIFY COLUMNreferer_urlVARCHAR(1500) NULL, MODIFY COLUMNconfig_browser_nameVARCHAR(40) NULL, MODIFY COLUMNconfig_client_typeTINYINT( 1 ) NULL DEFAULT NULL, MODIFY COLUMNlocation_region char(3) DEFAULT NULL;... Done. **[7 / 3]**

How can i fix it and how much time usually upgrade takes ?

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Matomo on Synology DS720+

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Hello to all,
I am trying to install Matomo on my Synology DS720 +.
The system check passes successfully.
I’m stuck at the database settings.
I have the following error: Error connecting to database server: Connection refused
I tried to set both localhost and 127.0.0.1 as Database Server and the name I gave to my nas but nothing done.
Should the my.cnf file be configured?
Thanks for the answers …

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Matomo Upgrade 4.0.0-b1 failed

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Hello,
our upgrade (3.14.1 --> 4.0.0) failed after 40 minutes and now we can’t login anymore. The upgrade failed at:

ALTER TABLE piwik_log_link_visit_action ADD COLUMN search_cat VARCHAR(200) NULL, ADD COLUMN search_count INTEGER(10) UNSIGNED NULL, ADD COLUMN time_dom_completion MEDIUMINT(10) UNSIGNED NULL, ADD COLUMN time_dom_processing MEDIUMINT(10) UNSIGNED NULL, ADD COLUMN time_network MEDIUMINT(10) UNSIGNED NULL, ADD COLUMN time_on_load MEDIUMINT(10) UNSIGNED NULL, ADD COLUMN time_server MEDIUMINT(10) UNSIGNED NULL, ADD COLUMN time_transfer MEDIUMINT(10) UNSIGNED NULL;

System: php 7.4, MariaDB 10.1.31. (INNO)

Error:
The error was: SQLSTATE[HY000]: General error: 1034 Incorrect key file for table ‘piwik_log_link_visit_action’; try to repair it

ERROR [2020-12-08 13:02:39] 43651 Uncaught exception: /srv/www/htdocs/XXXXXX/web/plugins/CoreUpdater/Commands/Update.php(255): Matomo could not be updated! See above for more information.

We tried:
We’ve changed the size of our temp-folder in the DB to 512 M and increased our max_execution_time to 86400.

Any help would be appreciated because I have no idea how to proceed.

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Countries not available for segmentation

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Hi,

I’m trying to create a segment with a specific country but it’s not available in the dropdown list after choosing country as dimension, and I can’t search for it either.

Does anyone know what’s happening here? If I look at the country map we clearly have visits from the country I’m trying to select.

Not sure if that’s a factor, but I’m running Matomo on-prem.

Thanks in advance,
Daniel

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Geolocation missing DBIP/GeoIP2 (PHP) option

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Until now, we used the Geolocation Provider “DBIP / GeoIP 2 (Php)”. Suddenly, assuming due to a former update, this option has disappeared

, and thus, none of these options seems to be set now - but the country/region/city lookup seems still working, as long as we don’t change something here of course…

Also, under “System Check”, under point “Geolocation”: The default location provider guesses a visitor’s country based on the language they use. This is not very accurate, so we recommend installing and using a geolocation database.

So I really don’t know what could have happened /changed, or what prerequisites have to be fulfilled for Matomo to show this Geolocation Option (again). On PHP level, we have activated the GeoIP Extension, as a phpinfo() also says:

## geoip

|geoip support|enabled|
| --- | --- |
|geoip extension version|1.1.1|
|geoip library version|1006009|

Also, we installed MaxMindDb extension:

## maxminddb

|MaxMind DB Reader|enabled|
| --- | --- |
|maxminddb extension version|1.8.0|
|libmaxminddb library version|1.4.3|

We are using Matomo 4.0.5, PHP 7.3, MariaDB 10.1 on Linux (Debian 9).

So can someone help me to get this back again into a consistent

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Version 4.0.0 Upgrade Problem

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After upgrading to v4 I received the following error message on the dashboard

The plugin DisableTracking could not be loaded as it has missing dependencies: DisableTracking requires Piwik <4.0.0. Please contact your Matomo administrator.

When I look in Plugins, the DisableTracking plugin is “Inactive” with a similar message

DisableTracking requires Piwik <4.0.0.

Any guidance is VERY appreciated, thanks

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Anmeldung nicht mehr möglich 4.0.5

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Hallo,
habe gestern die aktuelle Matomo 4.0.5 installiert über den automatischen Update-Modus. Danach war keine Login-Seite mehr möglich - Error 500. Nach einigen Recherchen habe ich das aktuellste Matomo-Paket heruntergeladen und manuell über meine bestehende Verzeichnisse kopiert. Die Login-Seite ist wieder erreichbar, aber das Login selbst funktioniert nicht. Nach Eingabe der korrekten Login-Daten und Absenden sind die Login-Daten weg und die Login-Seite wieder clean. Passwort zurücksetzen funktioniert, der Bestätigungs-Link per Mail kommt, aber man kann sich partout nicht wirklich einloggen. Was habe ich falsch gemacht?

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Integration onclick and Matomo

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Is it possible to add goals and integrate official GTM onclick element also within Matomo categories like:
onclick=“ga(‘send’, ‘event’, ‘Menu’,‘Support’, ‘Contact Us’);”

Can be the same onclick which will be detected also inside Matomo tracking: Goals > Update goals: Goal Conversion tracking is one of the most efficient ways to measure and improve your business objectives.

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Issue setting up Mobile tracking

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Hi, I am having trouble getting the tracking working with Android.

It’s working fine with web, and I can see page views and events come through in real time on the dashboard.

However on my android mobile app nothing is coming through.

I’m using the react-native-matomo library, tracking screen view like so:
Matomo.trackScreen('https://wdfm.stqry.app/', 'Virtual Offering')

Which calls the following native code:
TrackHelper.track().screen(screen).title(title).with(mMatomoTracker);

For setup I do:
Matomo.initTracker('[https://wdfm.stqry.app](https://wdfm.stqry.app/)', 1);

Version:

"react-native-matomo": "^0.1.1",
"react-native": "0.59.10",

implementation 'org.matomo.sdk:tracker:4.0.1'

What am I doing wrong?
Does native events come through in real time?
Thanks!

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Matomo 4.0.5 upgrade crashed the server with too many 'max_user_connections'

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I was trying to update to Matomo 4.0.5 in a self hosted server by clicking the button “Continue to Matomo”.

It crashed the server with too many ‘max_user_connections’ active connections through

ALTER TABLE piwik_log_visit MODIFY COLUMN referer_url VARCHAR(1500) NULL;

Then I increased ‘max_user_connections’ from 50 to 150, but still the update process crashed the server again when it produced more 147 /analytics/piwik.php processes seen with “ps”.

My piwik_log_visit is 1,732,368 rows, Index Length 155.75 MB Data Length 225.50 MB. There are much bigger piwik tables in the database.

Seems something goes rogue, any idea?

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