hi, I running the latest version matomo at ubuntu 18.0.4 and is fine.
After I upgrade ubuntu to 20.0.4.1, matomo is totally can’t browser it?
May know how I can fix it? thanks
as the below error message after I browser https://xxxxxx/matomo/index.php
1 post - 1 participant
Hi, since I compared the visits actions(Visitors > visits log > Visitor profile) with my background data, I found the visitor actions showing on the matomo4 dashboard are missing data.
Any ideas why it may happen and how to solve it?
1 post - 1 participant
Hi
When I want to filter by country some countries like “Mexico” doesn’t appear as a suggestion. But when I manually enter “Mexico” the segment works correctly. Can this bug be fixed? Right now we always have to open a country report to see how the countries are spelled.
Best
Janis
3 posts - 2 participants
Hi, I installed with success the Matome Server on premise.
I added new WebSite (Based on wordpress installation) to it with success.
On website I installed Piwik plugin and connected the server succesfully.
But this installation doenst track all visits, and when I go to the site dashboard I get an errot on visit resume widget: “Ooops … there was a problem with the request. Maybe the server ran into a temporary problem or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly, contact your Matomo administrator for assistance.”
Thankyou for tips.
Piercarlo
1 post - 1 participant
Hi, I have a redirect set up in htaccess that anyone on a mobile device is redirected to the subdomain m.
Matomo is not recording visits if this mobile redirect happens.
If I go directly to the mobile subdomain my visit is recorded
Please tell me how can I fix this thanks
1 post - 1 participant
Matomo does not track on any iphone browser, tried different browsers, safari, firefox, any suggestions would be grateful
It does track on ipad however.
2 posts - 1 participant
I am making a site on wordpress, and when I go to the reporting link on Matomo, I get this message for certain categories: “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.” Some categories still work, but the overviews and some others show the error message.
I am very new to web development. How can I fix this to see the data?
3 posts - 2 participants
Hi,
We have updated Matomo to 4.1.1 using PHP 7.4.8.
All packages are updated but we cannot get gd 2.x + freetype (graphics) to work.
We have tried a number of different online options for fixes but nothing appears to be working.
We are using Linux with MySQL.
If anyone has had the same problem, we would be very grateful of some assistance.
Thanks
Justin
2 posts - 2 participants
How do i activate so i can see the keywords in your Cloud service.
All i find is a plugin. Do i have to rung Matomo on my own server for this?
1 post - 1 participant
I have downloaded the matomo app for iphone
Im getting the error
Network error
There was an http error
The request returned the ‘not found’ it is looking for the matomo/index.php
I have checked and this index.php is not in the directory?
5 posts - 2 participants
Hi,
The documentation recommends calling “enableLinkTracking” to re-scan the DOM after content containing new download links to track is added. However, when we call this, we get a console error:
“The method enableLinkTracking is registered more than once in “_paq” variable. Only the last call has an effect.”
Tracking appears to be correct, but we have customers complaining about the error message display.
Is there a way to have matomo re-scan the dom after content has been added via Ajax, specifically for download link tracking?
Thanks!
2 posts - 2 participants
I didn’t realize this was occurring until I started to get an error on the Visits Log (which I think is unrelated) but in my error log I keep seeing the above message with large values for time_transfer.
ie.
Error in Matomo (tracker): Error query: Mysqli statement execute error : Out of range value for column ‘time_transfer’ at row 1 In query: INSERT INTO log_link_visit_action (idvisit, idsite, idvisitor, idaction_url, idaction_url_ref, idaction_name_ref, server_time, idpageview, pageview_position, time_spent_ref_action, time_network, time_server, time_transfer, idaction_name) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?) Parameters: array ( 0 => 45567, 1 =?$%’, 3 => 131240, 4 => 47630, 5 => 47629, 6 => ‘2021-01-24 18:56:18’, 7 => ‘lfC3a1’, 8 => 5, 9 => 913, 10 => 1214, 11 => 32, 12 => 1611073871470, 13 => 47629, )
I recently upgraded to 4.1.0 and was looking at doing the point release upgrade, but am now concerned I have something wrong in the database.
Is there a schema available I could check to verify my tables were upgraded correctly at the last update?
2 posts - 2 participants
The latest dev branch its simply broken for some reason after installing the latest 4.x-dev branch, I get this:
An error occurred
Package “sentry/sentry” is not installed
the worst outcome of this, is that will render unusable the entire Matomo, they should have a better failsafe in place, or sorry is not possible one module will kill entire app. Thats a very poor application baseline for failsafe.
cosmic@trace:/var/www/html/matomo$ php console plugin:activate SentryLogger
ERROR [2021-01-26 23:49:04] 27870 Uncaught exception: /var/www/html/matomo/vendor/composer/InstalledVersions.php(584): Package "sentry/sentry" is not installed
Package "sentry/sentry" is not installed
[OutOfBoundsException]
Package "sentry/sentry" is not installed
plugin:activate [plugin1] ... [pluginN]
cosmic@trace:/var/www/html/matomo$ php console plugin:uninstall SentryLogger
ERROR [2021-01-26 23:49:07] 27884 Uncaught exception: /var/www/html/matomo/vendor/composer/InstalledVersions.php(584): Package "sentry/sentry" is not installed
Package "sentry/sentry" is not installed
[OutOfBoundsException]
Package "sentry/sentry" is not installed
plugin:uninstall [plugin1] ... [pluginN]
cosmic@trace:/var/www/html/matomo$
I have already contacted the developer of the module. Why I present this here, well is simple. It is a bad failover system it seems in Matomo when an OLD or BAD module will not be checked before or after was uploaded for functionality. Thus a simple check of requirements would avoid situations like this, where just a simple TEST for a newer module release killed the whole Matomo instance.
I tried to do some CLI work on module side it did not helped. Can someone tell me how this can be solved?
The SentryLogger is not Active, and the state is visible above yet still renders whole instance broken
1 post - 1 participant
I started the upgrade of our matomo system at 11:30PM and it is now after 3:30am and the database update is still running… We average over 4 million page views a day so this is a very large instance. Any ideas of how long this may run?
I have site in maintenance mode and have tracking disabled.
Upgrade is running via command line like suggested for large sites.
Thanks
Grant
1 post - 1 participant
I’m trying to get in Contact with Matomo to make set up an support-account and deal with them. The forms on the site doesn’t work. Do anyone have a direct number or an email-adress to their sales or support team?
Thanks!
Hanna,
1 post - 1 participant
I have an issue with the automatically tracked goals for “stay a certain amount of time” in Matomo.
According to the documentation it is recommended to use automatically tracked goals.
How to Trigger Goals Automatically “When Visitors” Do Something (Recommended)
Recently I experienced that this feature is not working always properly for goals that are based on time.
If a users stays longer on page, the Matomo log shows more than eg. 30 seconds, 1 minutes or even longer no goal is triggered / recorded.
I have tested goals for “30 seconds on page” and “3min on page”, both are not always available.
And both are affected.
I am switching over now to test a programmatic solution (even if there is a movement between several pages from the site) and fire it manually / via script.
What I might can say that the automatic goal tracking is working fine if there are events triggered.
Did I miss something or is this the standard behavior in Matomo.
Goals are only tracked if there are any event based site interactions recorded?
It should also work with just time one page or time on site in general, right?
1 post - 1 participant
I’m using the Tracking HTTP api for tracking events.
These events show up in the dashboard and the visitor profile (with category, name, action).
In Behaviour/Events however they do not show up and there is no data.
Is this a bug or am I doing something wrong?
Thank you
1 post - 1 participant
Hi,
ich habe seit dem Update auf Matamo 4.0 (jetzt bin ich bei 4.1.1) mit jeden Upgrade Fehler, die sich auch auf WP-Matomo im Backend auswirken.
Das sind einerseits generelle Fehler wie:
500 Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request.
Dann aber auch spezifische Fehler wie:
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8589928568 bytes) in /var/www/web9/htdocs/piwik.linuxnews.de/plugins/UserCountry/functions.php on line 164
wobei in Zeile 164 static $regionNames; steht
oder:
The following error just broke Matomo. Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 108814857120 bytes) in /var/www/web9/htdocs/piwik.linuxnews.de/vendor/twig/twig/src/Extension/EscaperExtension.php on line 204
In Zeile 204 steht dort: $charset = $env->getCharset();
Die gleichen Fehler tauchen bei WP-Piwik im Backend von WordPress auf.
Mittlerweile erhalte ich fast nur noch Fehler von Matamo. Wenn es dann aber doch einmal hochkommt, sieht es so aus: https://i.imgur.com/H5MZDws.png. Wenn ich die Module dann mehrfach aktualisiere, werden sie korrekt angezeigt. Ich bin für jede Hilfe dankbar, der Fehler nervt gewaltig.
1 post - 1 participant
Hi there,
may be a silly question.
Data in search console and matomo differ a lot…are they reporting different metrics?
In search console , for the same time-frame, it reports twice as much clicks than Matomo, is that correct?
Cheers
Angelo
1 post - 1 participant
I am looking for an Analytics tool and Mamtomo looks exactly what I am looking for, I was trying to assign SiteId but strangely it doesn’t work for me and I was wondering whats is wrong
1 post - 1 participant
