@NickK wrote:

When I try to create a new goal or event, I get this error:

SQLSTATE[42S22]: Column not found: 1054 Unknown column 'description' in 'field list'.

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@FRogers wrote:

Hello,

I'm using Piwik since few years and I used an SSL Certificate.

Today my certificate is expired and no need to use another one for the moment. I have deactivated the SSL option in apache but when I go on my Piwik Login Page, it'doesn't works, I need to login again, and again and again. I have verify my config file, but no option or plugin use the ssl word.
Before 2013, my Piwik wasn't on SSL I don't remember how to use it again just with http. Could you help me please ?

Many thanks.

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@Chrisdotfly wrote:

Hi,

i hope my question is not too stupid.
I want to set cross-domain-tracking as decribed here: https://piwik.org/faq/how-to/faq_23654/

But i cant find the option "Enable Cross Domain linking" in my Account
Do i have to put "enableCrossDomainLinking" manually?

Backround:

• I have an iframe on a domain exapmle1.com.
• I am able to put the piwik code in this i-frame.
• I want to set the Cross-Domain Tracking to see tracking Data in one Account.

Thanks for your Support

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@millij wrote:

Here is the error I found from the logs :

2017/03/28 12:41:31 [error] 2443#2443: *191751 FastCGI sent in stderr: "PHP message: Error in Piwik: Cannot connect to the database: SQLSTATE[HY000] [2002] php_network_getaddresses: getaddrinfo failed: No address associated with hostname This may be a temporary issue, try refreshing the page. If the problem persists please contact your Piwik administrator" while reading response header from upstream, client: 106.51.22.185, server: analytics.admavin.com, request: "POST / HTTP/1.1", upstream: "fastcgi://unix:/run/php/php7.0-fpm.sock:", host: "analytics.admavin.com", referrer: "https://analytics.admavin.com/"

We are running the piwik server behind Nginx and it stopped working all of a sudden.
Note: There are other services running in the same machine which are able to connect to the db successfully.

Any sort of help is appreciated.
Thanks

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@fluentdesigns wrote:

I recently had PHP upgraded on my server to 5.6 and now none of my sites are being tracked. Does anyone know what I might need to change on my Piwik configuration?

I looked in the system check report and I am not getting any errors.

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@Rainer_Halbmann wrote:

For some time now, I am getting the following error:

WARNING: piwik/core/ArchiveProcessor.php(456): Notice - Undefined offset: 39 - Piwik 3.0.2 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

DIdn't find that mentioned anywhere in the forums before, so here we go with my first bug report...

I have different sites where for long periods of time there are no visits tracked at all (like from March 9 to 23), which is highly unlikely, but I don't know if that has something to do with this error. Overall, since 3.0, piwik seems completely buggy and unreliable, and if it is not for this specific error, I would love to get some advice what I could try to fix this to gain confidence again.

Thanks!

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@AnikaD wrote:

I have the following problem: In our Piwik we have about 15 websites for different "clients". We give to the user X permissions for 2 websites (let's say website A and website B). For website A we give him permissions as Admin and for the website B we give him only View permissions. The problem is, that Piwik makes permissions for both websites as Admin. So when the user X changes from Website A to Website B (and inversely) he always see things as Admin. Is there a bug or something? I guess Piwik takes the widest permission (in this case Admin).

I know it's a complicated question, so if you have any questions about it (if you need more details or sth), please do not hesitate to ask me

Thank you in advance!

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@wade wrote:

I followed the instructions and upgraded to version 3. I had to update my php in order to get it to run. I also had to upgrade my to the latest version of Mac Server in order to get a later version of PHP.
I now have a fully functioning version 3 and it has been tracking data since I upgraded on March 5. The problem is that I can't access any of my data prior to that date. (I had 2-3 years worth of data.)
My old web log files are in a different location, so I read up on importing and processing them and did that for one of the sites using python import_logs and console core:archive. Both completed with no errors. Still only data since March 5.
I am not sure where to head next. The only thing I can think of is to merge each of the old site log files with its new counterpart. I just want to have some idea that that will work, as it is not going to be quick.
Thanks for your help, Wade

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@zenbug wrote:

My downloads are encrypted, so in the Actions > Downloads report, they look like this:

/?ACT=52df5d2f5g6d2d58f25g2e5d

...So it's impossible to know what file was downloaded.

All of my downloadable files have names (titles) like "Starter Toolkit." How can I track those names when files are downloaded?

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@data_tech wrote:

when i exported the visitor log to XML of 1st and 2nd January, It gave me 103 columns,
on exporting visitor log of 3rd January it gave me 110 columns, similarly,
15 Feb -> 111 columns
18 Feb -> 112 columns.
Why does this happen.

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@thanasis wrote:

Hi there and thanks for an awesome tool!

I have been experimenting with it for some time on a Drupal 7 site installed on an Ubuntu 12.04 VPS (version 3.0.2 with MySQL 5.5.54 and PHP 5.5.37). It had been working correctly.

I migrated the entire site's database and files to an Ubuntu 16.04 VPS (version 3.0.2 with MySQL 5.7.17 and PHP 5.6.30).

The piwik module in Drupal has exactly the same settings but I get no tracking. I could also migrate the piwik database, but still no tracking.

Any thoughts?

Thanks in advance!

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@futureweb wrote:

Hey there,
I just noticed that some of the piwik_archive_blob Tables are unormally large in size?

See here:

Any idea what could cause this? And how to fix?

thx, bye from Austria
Andreas Schnederle-Wagner

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@Andre_Paulo wrote:

I tried using _paq.push(['setDocumentTitle', "<?php echo $_SESSION['name']; ?>"]); To replace the title of the page with the username of the user but it keeps showing the <title> of the page. On the HTML Source its showing the correct name: http://i.imgur.com/aTDvNyI.png
Here is all the code:
var _paq = _paq || [];
_paq.push(['trackPageView']);
_paq.push(['enableLinkTracking']);
(function() {
var u="//analytics.domain.com/";
_paq.push(['setTrackerUrl', u+'piwik.php']);
_paq.push(['setSiteId', '4']);
_paq.push(['setDocumentTitle', "<?php echo $_SESSION['name']; ?>"]);
var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
g.type='text/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s);
})();

EDIT: Console doesn't throw any error.

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@mcharest wrote:

I'm having trouble understanding this one. For two days in the month of march, the visitor log shows no action as seen in the picture. All days before and after those two days show the visitor log correctly.

I thought that maybe there was a problem with the type of field used in the log_link_visit_action as suggested in the following post : https://forum.piwik.org/t/solved-piwik-stopped-tracking-actions-there-is-no-data-for-this-report-piwik-2-15-0/17738/8, but it does not seem to be the problem as we are still under the int limit.

We are currently using the 2.16.2 version in production.

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@MarkusZ wrote:

Hi,

I upgraded to the actual version, but a few other things didn't work fine with PHP 5.6 and i had to downgrade to 5.4. Can I downgrade the database also to 2.17 or do I have to install new? I copied the 2.17 files instead of the 3 files to the folder but get the message that the database it's already updated to 3.

Thanks and greets

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@buckdanny wrote:

My goal is to get a list of data that combines different aspects:
- the ip adress of the visitor
- the country
- the date and time of the visit
… and
- the value from a custom dimension

I tried the "Bulk API Request", but as far as i understand, this gives me not a combination of the different informations. I wanted to achieve something like

<visitor1>
   <ip>……</ip>
   <country>……</country>
   <timestamp>……</timestamp>
   <customdimension>……</customdimension>
</visitor1>
<visitor2>
  <ip>……</ip>
  <country>……</country>
  <timestamp>……</timestamp>
  <customdimension>……</customdimension>
</visitor2>

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@kspalding wrote:

I have a multi server multi instance footprint of Piwik. I have an issue where my archive process is completing but it still shows that it was last archived without error many days ago. As far as I can tell there are no errors occurring (as indicated in the log summary at the end), and yet it seems there errors somewhere. My question is how to I fix this issue so the log resets itself back to zero days without error?
INFO [2017-04-04 21:49:38] - Archiving was last executed without error 57 days 13 hours ago

My Piwik system overview:
* 4 x Piwik web servers, each with 10 separate named instances of Piwik (/p01, /p02, /p03 etc..)
* Each Piwik instances hosts analytics for about 500 to 2000 separate websites
* Each web server has a dedicated MySQL server.
* Each web server has a dedicated "archives" server for managing archives via CRON every 12 hours.

[example cron syntax]
/var/www/html/p15/console core:archive --url=http://localhost/p15/ > /var/log/piwik_archives/piwik-archive15.log

Log snipits:
[beginning of my archive log]

INFO [2017-04-04 19:00:02] ---------------------------
INFO [2017-04-04 19:00:02] INIT
INFO [2017-04-04 19:00:02] Running Piwik 2.17.1 as Super User
INFO [2017-04-04 19:00:02] ---------------------------
INFO [2017-04-04 19:00:02] NOTES
INFO [2017-04-04 19:00:02] - Reports for today will be processed at most every 86400 seconds. You can change this value in Piwik UI > Settings > General Settings.
INFO [2017-04-04 19:00:02] - Reports for the current week/month/year will be refreshed at most every 3600 seconds.
INFO [2017-04-04 19:00:02] - Archiving was last executed without error 57 days 10 hours ago
INFO [2017-04-04 19:00:02] - Will process 477 other websites because the last time they were archived was on a different day (in the website's timezone) , IDs: 4665, 5080, 5081, 5082, 5083, 5084, 5085, 5086, 5087, 5088, 5089, 5090, 5091, 5092, 5093, 5094, 5095, 5096, 5097, 5098, 5099, 5100, 5101, 5102, 5103, 5104, 5105, 5106, 5107, 5108, 5109, 5110, 5111, 5112, 5113, 5114, 5115, 5116, 5117, 5118, 5119, 200001, 200002, 200003, 200004, 200005, 200006, 200007, 200008, 200009, 200010, 200011, 200012, 200013, 200014, 200015, 200016, 200017, 200018, 200019, 200020, 200021, 200022, 200023, 200024, 200025, 200026, 200027, 200028, 200029, 200030, 200031, 200032, 200033, 200034, 200035, 200036, 200037, 200038, 200039, 200040, 200041, 200042, 200043, 200044, 200045, 200046, 200047, 200048, 200049, 200050, 200051, 200052, 200053, 200054, 200055, 200056, 200057, 200058, 200059, 200060, 200061, 200062, 200063, 200064, 200065, 200066, 200067, 200068, 200069, 200070, 200071, 200072, 200073, 200074, 200075, 200076, 200077, 200078, 200079, 200080, 200081, 200082, 200083, 200084, 200085, 200086, 200087, 200088, 200089, 200090, 200091, 200092, 200093, 200094, 200095, 200096, 200097, 200098, 200099, 200100, 200101, 200102, 200103, 200104, 200105, 200106, 200107, 200108, 200109, 200110, 200111, 200112, 200113, 200114, 200115, 200116, 200117, 200118, 200119, 200120, 200121, 200122, 200123, 200124, 200125, 200126, 200127, 200128, 200129, 200130, 200131, 200132, 200133, 200134, 200135, 200136, 200137, 200138, 200139, 200140, 200141, 200142, 200143, 200144, 200145, 200146, 200147, 200148, 200149, 200150, 200151, 200152, 200153, 200154, 200155, 200156, 200157, 200158, 200159, 200160, 200161, 200162, 200163, 200164, 200165, 200166, 200167, 200168, 200169, 200170, 200171, 200172, 200173, 200174, 200175, 200176, 200177, 200178, 200179, 200180, 200181, 200182, 200183, 200184, 200185, 200186, 200187, 200188, 200189, 200190, 200191, 200192, 200193, 200194, 200195, 200196, 200197, 200198, 200199, 200200, 200201, 200202, 200203, 200204, 200205, 200206, 200207, 200208, 200209, 200210, 200211, 200212, 200213, 200214, 200215, 200216, 200217, 200218, 200219, 200220, 200221, 200222, 200223, 200224, 200225, 200226, 200227, 200228, 200229, 200230, 200231, 200232, 200233, 200234, 200235, 200236, 200237, 200238, 200239, 200240, 200241, 200242, 200243, 200244, 200245, 200246, 200247, 200248, 200249, 200250, 200251, 200252, 200253, 200254, 200255, 200256, 200257, 200258, 200259, 200260, 200261, 200262, 200263, 200264, 200265, 200266, 200267, 200268, 200269, 200270, 200271, 200272, 200273, 200274, 200275, 200276, 200277, 200278, 200279, 200280, 200281, 200282, 200283, 200284, 200285, 200286, 200287, 200288, 200289, 200290, 200291, 200292, 200293, 200294, 200295, 200296, 200297, 200298, 200299, 200300, 200301, 200302, 200303, 200304, 200305, 200306, 200307, 200308, 200309, 200310, 200311, 200312, 200313, 200314, 200315, 200316, 200317, 200318, 200319, 200320, 200321, 200322, 200323, 200324, 200325, 200326, 200327, 200328, 200329, 200330, 200331, 200332, 200333, 200334, 200335, 200336, 200337, 200338, 200339, 200340, 200341, 200342, 200343, 200344, 200345, 200346, 200347, 200348, 200349, 200350, 200351, 200352, 200353, 200354, 200355, 200356, 200357, 200358, 200359, 200360, 200361, 200362, 200363, 200364, 200365, 200366, 200367, 200368, 200369, 200370, 200371, 200372, 200373, 200374, 200375, 200376, 200377, 200378, 200379, 200380, 200381, 200382, 200383, 200384, 200385, 200386, 200387, 200388, 200389, 200390, 200391, 200392, 200393, 200394, 200395, 200396, 200397, 200398, 200399, 200400, 200401, 200402, 200403, 200404, 200405, 200406, 200407, 200408, 200409, 200410, 200411, 200412, 200413, 200414, 200415, 200416, 200417, 200418, 200419, 200420, 200421, 200422, 200423, 200424, 200425, 200426, 200427, 200428, 200429, 200430, 200431, 200432, 200433, 200434, 200435, 200436
INFO [2017-04-04 19:00:02] ---------------------------
INFO [2017-04-04 19:00:02] START
INFO [2017-04-04 19:00:02] Starting Piwik reports archiving...
INFO [2017-04-04 19:00:02] Day has finished for website id 4665 since last run
INFO [2017-04-04 19:00:02] Skipped website id 4665, already done 11 hours 59 min ago, Time elapsed: 0.022s
INFO [2017-04-04 19:00:03] Day has finished for website id 5080 since last run
INFO [2017-04-04 19:00:03] Skipped website id 5080, already done 11 hours 59 min ago, Time elapsed: 0.005s
INFO [2017-04-04 19:00:03] Day has finished for website id 5081 since last run
INFO [2017-04-04 19:00:03] Skipped website id 5081, already done 11 hours 59 min ago, Time elapsed: 0.024s
INFO [2017-04-04 19:00:03] Day has finished for website id 5082 since last run
INFO [2017-04-04 19:00:03] Skipped website id 5082, already done 11 hours 59 min ago, Time elapsed: 0.014s
INFO [2017-04-04 19:00:04] Day has finished for website id 5083 since last run
INFO [2017-04-04 19:00:04] Skipped website id 5083, already done 11 hours 59 min ago, Time elapsed: 0.020s
INFO [2017-04-04 19:00:04] Day has finished for website id 5084 since last run
INFO [2017-04-04 19:00:04] Skipped website id 5084, already done 11 hours 59 min ago, Time elapsed: 0.017s
INFO [2017-04-04 19:00:04] Day has finished for website id 5085 since last run
INFO [2017-04-04 19:00:04] Skipped website id 5085, already done 11 hours 59 min ago, Time elapsed: 0.013s
INFO [2017-04-04 19:00:04] Day has finished for website id 5086 since last run
INFO [2017-04-04 19:00:04] Skipped website id 5086, already done 11 hours 58 min ago, Time elapsed: 0.021s
INFO [2017-04-04 19:00:05] Day has finished for website id 5087 since last run
INFO [2017-04-04 19:00:05] Skipped website id 5087, already done 11 hours 58 min ago, Time elapsed: 0.022s
INFO [2017-04-04 19:00:05] Day has finished for website id 5088 since last run
INFO [2017-04-04 19:00:05] Will pre-process for website id = 5088, period = day, date = last3
INFO [2017-04-04 19:00:05] - pre-processing all visits
INFO [2017-04-04 19:00:07] Archived website id = 5088, period = day, 0 segments, 0 visits in last 3 days, 0 visits today, Time elapsed: 2.175s
INFO [2017-04-04 19:00:07] Will pre-process for website id = 5088, period = week, date = last2
INFO [2017-04-04 19:00:07] - pre-processing all visits
INFO [2017-04-04 19:00:09] Archived website id = 5088, period = week, 0 segments, 0 visits in last 2 weeks, 0 visits this week, Time elapsed: 1.898s
INFO [2017-04-04 19:00:09] Will pre-process for website id = 5088, period = month, date = last2
INFO [2017-04-04 19:00:09] - pre-processing all visits
INFO [2017-04-04 19:00:11] Archived website id = 5088, period = month, 0 segments, 0 visits in last 2 months, 0 visits this month, Time elapsed: 1.927s
INFO [2017-04-04 19:00:11] Will pre-process for website id = 5088, period = year, date = last2
INFO [2017-04-04 19:00:11] - pre-processing all visits
INFO [2017-04-04 19:00:13] Archived website id = 5088, period = year, 0 segments, 25 visits in last 2 years, 0 visits this year, Time elapsed: 2.161s
INFO [2017-04-04 19:00:13] Archived website id = 5088, 4 API requests, Time elapsed: 8.296s [10/477 done]
INFO [2017-04-04 19:00:13] Day has finished for website id 5089 since last run
INFO [2017-04-04 19:00:13] Will pre-process for website id = 5089, period = day, date = last3
INFO [2017-04-04 19:00:13] - pre-processing all visits
INFO [2017-04-04 19:00:16] Archived website id = 5089, period = day, 0 segments, 9 visits in last 3 days, 0 visits today, Time elapsed: 2.635s
INFO [2017-04-04 19:00:16] Will pre-process for website id = 5089, period = week, date = last2
INFO [2017-04-04 19:00:16] - pre-processing all visits
INFO [2017-04-04 19:00:17] Archived website id = 5089, period = week, 0 segments, 28 visits in last 2 weeks, 5 visits this week, Time elapsed: 1.305s
INFO [2017-04-04 19:00:17] Will pre-process for website id = 5089, period = month, date = last2
INFO [2017-04-04 19:00:17] - pre-processing all visits
...........

[end of my archive log]

INFO [2017-04-04 19:01:52] Archived website id = 200436, period = year, 0 segments, 0 visits in last 2 years, 0 visits this year, Time elapsed: 1.288s
INFO [2017-04-04 19:01:52] Archived website id = 200436, 4 API requests, Time elapsed: 4.922s [477/477 done]
INFO [2017-04-04 19:01:52] Done archiving!
INFO [2017-04-04 19:01:52] ---------------------------
INFO [2017-04-04 19:01:52] SUMMARY
INFO [2017-04-04 19:01:52] Total visits for today across archived websites: 0
INFO [2017-04-04 19:01:52] Archived today's reports for 4 websites
INFO [2017-04-04 19:01:52] Archived week/month/year for 4 websites
INFO [2017-04-04 19:01:52] Skipped 473 websites
INFO [2017-04-04 19:01:52] - 0 skipped because no new visit since the last script execution
INFO [2017-04-04 19:01:52] - 473 skipped because existing daily reports are less than 86400 seconds old
INFO [2017-04-04 19:01:52] - 0 skipped because existing week/month/year periods reports are less than 3600 seconds old
INFO [2017-04-04 19:01:52] Total API requests: 16
INFO [2017-04-04 19:01:52] done: 4/477 1%, 0 vtoday, 4 wtoday, 4 wperiods, 16 req, 109624 ms, no error
INFO [2017-04-04 19:01:52] Time elapsed: 109.624s
INFO [2017-04-04 19:01:52] ---------------------------
INFO [2017-04-04 19:01:52] SCHEDULED TASKS

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@John_Salatas wrote:

Hi!

I just upgraded to 3.0.3 (from 3.0.2 ;or 3.0.1, I don't remember) and it seems that the Visitor Map widget doesn't work (it doesn't show the map). Real time map and all other GeoIP related (City, Country, Region, etc) widgets work.

Finally piwik's System Check reports no error "There are no errors or warnings". My server is running ubuntu 14.04.

Not sure if I'm providing enough information or if I'm missing something important. :\

Thank you in advance!

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@fbe wrote:

Hi there,

today I updated my company's Piwik form 2.7.1 to 3.0.3. I started the download and file deployment as a logged-in user from the backend until I came to the point where I had to upgrade the database.

I then deactivated Piwik tracking and backend according to this FAQ: https://piwik.org/faq/how-to/#faq_111

To check the settings in the config/config.ini.php I called Piwik from a different browser where I was not (and never had been) logged in. Due to a typo the backend was not disabled, and instead of a login I got the Upgrade window as in the first browser.

I don't think this is supposed to be this way?!?

There also was another error during the upgrade process (in case the two are related): the CustomOptOut plugin still was at V 0.4.1, and gave me an error screen until I had it disabled.

Best regards
Frank

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@Bastiaan wrote:

Hello,

I am trying to install Piwik on my server (with php 7.0). At a certain moment I get an error "500 Internal Server Error".

I've set the /tmp folder a 777.

If I check the server error log, I see several errors:
- FastCGI: incomplete headers (0 bytes) received from server "/var/run/php-fpm/php70/php-cgi"
- FastCGI: server "/var/run/php-fpm/php70/php-cgi" stderr: PHP message: PHP Fatal error: Uncaught Error: Call to undefined function DI\string() in../analytics/config/global.php
- FastCGI: server "/var/run/php-fpm/php70/php-cgi" stderr: PHP message: PHP Fatal error: Uncaught Error: Call to undefined function DI\object() in ../analytics/config/environment/test.php:11
- FastCGI: server "/var/run/php-fpm/php70/php-cgi" stderr: thrown in ../analytics/config/environment/test.php on line 11
- FastCGI: server "/var/run/php-fpm/php70/php-cgi" stderr: PHP message: PHP Fatal error: Class 'Twig_Template' not found in ../analytics/tmp/templates_c/e1/e1910fc508f23b1cd864611e300dbb72048077070c211cc0ad667b9b8166af2b.php on line 4, referer: ../analytics/tmp/templates_c/e1/

Can you help me with the installation?

Thanks,
bastiaan

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