@nzer wrote:
Hi - I am self-hosting Matomo and for months I have had this problem where I can add websites but when I try to “manage” websites (in particular - delete a website) I get this hanging issue on the management page see here: Screenshot by Lightshot . Can anyone suggest what might be causing this bug or issue thank you?
Posts: 1
Participants: 1
@webby wrote:
Hello,
I updated Matomo and All Website Dashboard page is empty (does not display sites). I get this errors from Google Chrome console:
Failed to load resource: net::ERR_CONTENT_DECODING_FAILED - /piwik/plugins/MultiSites/angularjs/site/site.directive.html?cb=e84ed7c9197a9d550c6e399137b2f0ce 2Error: [$compile:tpload] http://errors.angularjs.org/1.6.5/$compile/tpload?p0=plugins%2FMultiSites%2Fangularjs%2Fsite%2Fsite.directive.html%3Fcb%3De84ed7c9197a9d550c6e399137b2f0ce&p1=-1&p2= index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:245 at index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:129 at index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:283 at index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:258 at m.$digest (index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:269) at m.$apply (index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:272) at l (index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:224) at XMLHttpRequest.e (index.php?module=Proxy&action=getCoreJs&cb=e84ed7c9197a9d550c6e399137b2f0ce:230)Regards,
Razvan
Posts: 1
Participants: 1
@olleharstedt wrote:
Hi,
We have a system setup using Facebook ads which redirect to our landing page, where we use Matomo PHP API to register a visit. We also record these visits in the local database as a backup and control check. The thing is, all three instances show very different amount of visits. E.g., for one campaign, Facebook shows 2 visits, Matomo shows 17 visits (registered by our PHP API script), but in our local database I can see 53 visits (expected to be identical to Matomo). Can anyone explain this difference? Do Facebook and Matomo have ways to filter visits from bots and such?
Grateful for any help!
Regards
Olle
Posts: 1
Participants: 1
@fatica wrote:
In preparation for an update to 3.4 from 2.16, we are running two servers simultaneously.
This exercise is to validate that the transition to 3.x will be smooth. We are using this method to send tracking to multiple servers:
https://developer.matomo.org/guides/tracking-javascript-guide#multiple-piwik-trackers
We are seeing that the new server is tracking many more visits, but almost the same number of page views:
Sunday 4/1
Saturday 3/31
Notice our event tracking is nearly identical, which is good.
The server on the right is the clone of production, upgraded to the latest version of Matomo.
Neither server has a config variable defined for “visit_standard_length”. Has the default changed?
This issue is blocking our upgrade, so any insight would be welcome.
The test server is an exact clone of production, except test is an m3.medium and prod is a m3.large. We are also manually triggering archiving in test.
Posts: 1
Participants: 1
@gprit wrote:
get a message saying:
To run Matomo you need at least PHP version 5.5.9
Unfortunately it seems your webserver is using PHP version 5.3.28.ok…fine - I upgraded PHP version to v7 but I STILL get the same message.
Where do I put the htaccess folder? Does it go in the root folder or the /public_html folder?
thanks
Posts: 7
Participants: 2
@bikasgaur wrote:
Matomo Mobile app was working fine on my iPhone 7 when on iOS 10. However as I have updated to Android 8.1 now as I open the app it crashing right on the startup. Any idea how to fix it?
Posts: 1
Participants: 1
@paoz wrote:
Hello, I’m using Matomo 3.4.0 (MySQL: 4.1.25, PHP: 5.5.38) for a single site on a commercial hosting. When I run the cron/archive.php I get the following error:
INFO CoreAdminHome[2018-04-04 23:42:51 UTC] [db604] Error: Got invalid response from API request: ?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&trigger=archivephp. Response was ‘a:2:{s:6:“result”;s:5:“error”;s:7:“message”;s:85:“Allowed memory size of 805306368 bytes exhausted (tried to allocate 4294967296 bytes)”;}’
I also tried to completely empty the Matomo database (a few months of unprocessed data were collected…), but nothing changed: the error is exactly the same.
The strange numbers showed for allowed memory (800MB) and requested memory (4GB!) have a meaning? Am I experiencing a configuration error, or is this just a way for Matomo to tell me that I need more memory?
Thank you!
Posts: 2
Participants: 2
@sudrien wrote:
I’m using wp-piwik & the PHP API to connect my Matomo install (https matomo dot a dot com) to two wordpress installs (https c dot net & https f dot com)
Oh. two url per post limit. Fun.
I’d like to have these sites call matomo on their own subdomains - I’ve already set up config/config.ini.php so my clients won’t be confused about which sites to visit
trusted_hosts[] = "matomo dot c dot net"
trusted_hosts[] = “matomo dot f dot com”I’ve already installed and activated ForceSSL, but there seems to be no way to change the base URL per site, i.e. wp-piwik always reports
“Determined Piwik base URL is https matomo dot a dot com/”
is there any way to change this default per site?
Posts: 1
Participants: 1
@Anup_Ranekar wrote:
Current woocommerce plugin uses curl requests for tracking product, orders data. It is dependent on curl package. Instead, can we use javascript requests and eliminate curl dependency from the plugin?
Posts: 2
Participants: 2
@pup wrote:
Hello,
On one of my websites, the downloads are not tracked, or at least they seam considered as page without titles. Anyway, I am not able to find the downloads in the Actions > Download module. This issue appears to be quite recent. Is this a bug? What can I do to investigate the possible causes?
Posts: 1
Participants: 1
@Kiusau wrote:
Until I upgraded to Matomo 3.4 the opt-in / opt-out checkbox for personal cookie tracking worked fine. Now when the box is checked or unchecked the screen turns blank before reloading the page and the following error messages fills the installed <iframe>
— Begin Error Message —
Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@nudge.thegenaproject.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
— End Error Message —Not only this but my Matomo email address is transformed from admin@nudge.online to webmaster@nudge.thegenaproject.com. This latter address does not exist.
Please advise.
Note: My host server uses PHP 6.7, not 7.0.
Roddy
Posts: 2
Participants: 2
@pestevao wrote:
Hello,
The multiserver variable seems that does not do what is stated on global.ini.php.
As stated:
Set to 1 if you’re using more than one server for your Matomo installation. For example if you are using Matomo in a load balanced environment, if you have configured failover or if you’re just using multiple servers in general.
By enabling this flag we will for example not allow the installation of a plugin via the UI as a plugin would be only installed on one server or a config one change would be only made on one server instead of all servers.This var does prevent that update link happears when mouse over on top warning is showning but if you click on it you are redirected to the normal update page as usual when multi_server_environment = 0 and can indeed update the core code.
The warning and layer appear in this location (sorry, I’ve already update and forgot to make the prints to put on this post):
One sugestion…
As multi_server_environment = 1 should the plugins prevented to be updated too? The reason beside this is the same as the core code: if on multi server environment if you update a plugin on one frontend the others will be outdated and plugin / global functionality can be compromised.
Thank you, Pedro
Posts: 1
Participants: 1
@khushboo28 wrote:
Hi Team,
Getting 502 Bad Gateway error after login. On reloading page multiple times, page sometimes load partially and give below error message:
WARNING: /var/www/html/piwik/libs/Zend/Db/Statement/Pdo.php(228): Warning - Error while sending QUERY packet. PID=17524 - Matomo 3.3.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)
Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.
Any help will be highly appreciated.
Thanks!
Posts: 1
Participants: 1
@kaeru wrote:
I’m trying to enable web cron on a shared hosting provider. I am running Matomo v3.4.0. All three sites don’t seem to process, all with the same error:
ERROR CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 1, Time elapsed: 0.115s, skippingAny thoughts on what may be causing this? I have taken a look at system check, and it tells me all is fine except:
- shell_exec
- set_time_limit
- LOAD DATA INFILE
I have tried fixing these but since I am on a shared host there isn’t much I can do… Would any of these be the cause? Or is something else going on?
Full web cron log pasted below.
INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] INIT INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Running Matomo 3.4.0 as Super User INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] NOTES INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - If you execute this script at least once per hour (or more often) in a crontab, you may disable 'Browser trigger archiving' in Matomo UI > Settings > General Settings. INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] See the doc at: https://matomo.org/docs/setup-auto-archiving/ INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - Reports for today will be processed at most every 150 seconds. You can change this value in Matomo UI > Settings > General Settings. INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - Reports for the current week/month/year will be requested at most every 3600 seconds. INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - Archiving was last executed without error 1 years 11 days ago INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - Will process 3 other websites because the last time they were archived was on a different day (in the website's timezone) , IDs: 1, 2, 3 INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - Will process 1 other websites because some old data reports have been invalidated (eg. using the Log Import script or the InvalidateReports plugin) , IDs: 3 INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] START INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Starting Matomo reports archiving... INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Day has finished for website id 1 since last run INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Will pre-process for website id = 1, period = day, date = last52 INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - pre-processing all visits ERROR CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 1, Time elapsed: 0.115s, skipping INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Day has finished for website id 2 since last run INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Will pre-process for website id = 2, period = day, date = last52 INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - pre-processing all visits ERROR CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=2&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 2, Time elapsed: 0.110s, skipping INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Day has finished for website id 3 since last run INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] Will pre-process for website id = 3, period = day, date = last52 INFO CoreAdminHome[2018-04-07 13:00:01 UTC] [c6553] - pre-processing all visits ERROR CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=3&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 3, Time elapsed: 0.109s, skipping INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Done archiving! INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] SUMMARY INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Total visits for today across archived websites: 0 INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Archived today's reports for 0 websites INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Archived week/month/year for 0 websites INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Skipped 3 websites INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] - 0 skipped because no new visit since the last script execution INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] - 0 skipped because existing daily reports are less than 150 seconds old INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] - 0 skipped because existing week/month/year periods reports are less than 3600 seconds old INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] - 3 skipped because got an error while querying reporting API INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Total API requests: 0 INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] done: 0/3 0%, 0 vtoday, 0 wtoday, 0 wperiods, 0 req, 337 ms, 3 errors. INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Time elapsed: 0.337s INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] SCHEDULED TASKS INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Starting Scheduled tasks... INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Scheduler: executing task Piwik\Plugins\ExamplePlugin\Tasks.myTask... INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Scheduler: finished. Time elapsed: 0.000s INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Scheduler: executing task Piwik\Plugins\CustomPiwikJs\Tasks.updateTracker... INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Scheduler: finished. Time elapsed: 0.001s INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] done INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] --------------------------- INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] SUMMARY OF ERRORS INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Error: Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=1&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 1, Time elapsed: 0.115s, skipping INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Error: Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=2&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 2, Time elapsed: 0.110s, skipping INFO CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] Error: Empty or invalid response '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mydomain.com/piwik/?module=API&method=API.get&idSite=3&period=day&date=last52&format=php&trigger=archivephp&token_auth=removed">here</a>.</p> </body></html>' for website id 3, Time elapsed: 0.109s, skipping ERROR CoreAdminHome[2018-04-07 13:00:02 UTC] [c6553] 3 total errors during this script execution, please investigate and try and fix these errors. Error: 3 total errors during this script execution, please investigate and try and fix these errors.Update: my host tells me a script is producing the following error:
FastCGI: server "/var/run/php71-cgi/php-cgi" stderr: PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 65536 bytes) in /www/piwik/vendor/composer/ClassLoader.php on line 444
Posts: 1
Participants: 1
@codifex wrote:
We always updated Matomo to the newest version using its built-in update options. The update to the newest version was offered inside Matomo/Piwik.
However, Matomo 3.4.0 has been released already some days ago and the update is not offered inside Matomo. In addition, we also did not reveive an e-mail informing us about the new release, which has always been the case for new versions in the past.
When checking for updates inside Matomo 3.3.0, the check returns that the current version of Matomo is already installed.
This problem occurs on multiple independent installs of Matomo.
Any help on how to update automatically is highly appreciated.
Posts: 1
Participants: 1
@Henk wrote:
Since 2 days I have no visitors recorded anymore for my website https://www.joodsebegraafplaatsassen.nl , which is very unlikely.
Some 5 months ago I had a similar problem for another one of my sites, and then it was caused by your automated spamfilter Akismet, which had temprarily blocked my post. Might that be a similar problem?
Regards, Henk
Posts: 2
Participants: 2
@Weissseit wrote:
Hi,
today I had to renew the HTML code for the Opt-out Iframe. So I copied the Iframe code from Administration > Privacy to my website. As result the Iframe became visible, but all other content below became invisible. After some investigation I discovered that in the code the closing tag was missing:
<iframe style="border: 0; height: 200px; width: 600px;" src="https://piwik.mydomain/index.php?module=CoreAdminHome&action=optOut&language=de&backgroundColor=&fontColor=&fontSize=&fontFamily=" >So I added the closing tag:
<iframe style="border: 0; height: 200px; width: 600px;" src="https://piwik.mydomain/index.php?module=CoreAdminHome&action=optOut&language=de&backgroundColor=&fontColor=&fontSize=&fontFamily=" > </iframe>Then it worked, and all the content below became again visible.
I suppose this is a bug and can be solved easily.
Posts: 2
Participants: 2
@Juan_Garriz wrote:
Hello friends, could you give me a clue about the error that my piwik serer gives?
Hola amigos, podrian darme una pista sobre el error que da mi seridor piwik
log error
[Mon Apr 09 16:16:37.701717 2018] [:error] [pid 724] [client 10.16.147.8:57656] Error in Piwik: syntax error, unexpected ''lic' (T_ENCAPSED_AND_WHITESPACE), expecting ')', referer: https://stats.arba.gov.ar/index.php
[Mon Apr 09 16:19:43.556402 2018] [:error] [pid 727] [client 10.16.147.8:57688] Error in Piwik: syntax error, unexpected ''lic' (T_ENCAPSED_AND_WHITESPACE), expecting ')'
Posts: 2
Participants: 2
@bhardwajvinay4 wrote:
I want to use the query which is used to get data for Live.getLastVisitsDetails so that I can modify it further as per my requirements. From where can I get that query?
Posts: 3
Participants: 2
@Chris.B wrote:
Hello all,
I installed today Matomo and installed “Intranet Geo IP” plugin.
After installation I added one location to IntranetGeoIP.data.php and transferred it via SFTP back to Matomo server.
But now I get below error on System Check.
File integrity check failed and reported some errors. You should fix this issue and then refresh this page until it shows no error.
Files were found in your Matomo but we didn’t expect them.
–> Please delete these files to prevent errors. <–File to delete: config/IntranetGeoIP.data.php
To delete all these files at once, you can run this command:
rm “/var/www/html/config/IntranetGeoIP.data.php”But I cannot delete this file, cause it holds the subnets.
Is there any way to run a integrity check on this file to avoid this kind of error?Many thanks in advance.
Regards,
Chris
Posts: 1
Participants: 1
