setGenerationTimeMs is not working after upgrade to 4.x
Hi @thomas_matomo, After upgrade 4.X ‘setGenerationTimeMs’ is not working and below is the error message showing “setGenerationTimeMs is no longer supported since Matomo 4. The call will be ignored....
View ArticleFile Size mismatch after upgrade version
Hello, I have made the update from version 3.5.1 to the latest stable, 4.2.1 and everything is correct. To verify that everything is ok, I go to the system check, and I see that it gives me a warning...
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Bounce Rate and Return Visits Near Zero Since Setting up Matomo
Hi, We’re having issues with both our bounce rate and return visit metrics since setting up Matomo (self-hosted) a few weeks ago. Any suggestions for fixes would be much appreciated! 1) Return visits...
View ArticleFeb 2021 Month Stats Missing
Hi… I am using Piwik 2.16.1… I have checked Feb month data on a week wise but all of a sudden Feb Month stats alone missing in the tool. Please facilitate. 2 posts - 2 participants Read full topic
View ArticleMatomo on CyberPanel
I successfully installed Matomo on CyberPanel, but cannot solve one last issue, cron. Installation is as: cd /home/matomo.mydomain.com/matomo wget https://builds.matomo.org/matomo-latest.zip...
View ArticleImage tracking no visitors
I am not getting any results testing for a new website. I’m not using JavaScript just image tracking. The URL showing in the website logs is GET...
View ArticleArchiving Error when Updating ISP Database
My Matomo instance (On-Premise) is giving me the following errors when running the archiving function (during cron job and manual run): /matomo/plugins/GeoIp2/GeoIP2AutoUpdater.php(175):...
View ArticleCreating Secondary dimension like in Google Analytics
How is it possible in matomo to create secondary dimension like Google Analytics: https://support.google.com/analytics/answer/9355967?hl=en 2 posts - 2 participants Read full topic
View ArticleHow to remove a specific Event in Matomo?
In Matomo it is possible to find a list of events by clicking on Behaviour -> Events. But how you can remove an event? Is there a guide to do this? 2 posts - 2 participants Read full topic
View ArticleMatomo WordPress/Akeeba Backup/resources problem?
Hello I’m using Matomo for the first time, and have installed it in a WordPress site on a project development server, set up so that it tracks me and the site owner – the two people who are working on...
View ArticleCreate segment from campaign
Hi all, I’m trying to create a segment from a campaign. It should be really simple but I can’t even find campaign as an alternative in the dropdown list or when I search. Is it not available or what...
View ArticleSearch engine keywords performance not connecting
Hi, Using wordpress and woocommerce I have set google and bink keyword imports (google and bing are connected and list my website correctly as “available to import”), however i cant seem to “Configure...
View ArticlesetRequestQueueInterval() isn't working as expected
Hi Colleagues, I’ve been using Matomo library for quite some time now and I recently implemented bulkTracking using the library. I wanted to set an interval for which duration the events will be...
View ArticleProblem with the Two-Factor Authentication setting
Hello, On my personal Joomla site, in Matomo version 4.1.1 I wanted to change some settings. I enabled “two-factor authentication” but was surprised not to see the setting. When I wanted to change the...
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Js error when loading the admin menu
Hi! This is my first time installing Matomo and everything is working fine except 1 thing. When the admin menu is loading I get 403 response for two of the js-files it tries to load: jserror3839×796...
View ArticleSet up GeoIP2 for Windows
Hi All, We set up matomo on a windows server. I’d like to activate the GeoIP2 to geolocate users. I had download both BD of maxmind and DBIP, I had activate the functionnality of BDIP / GeoIP2 (php)...
View ArticleNew matomo w/ bitnami ova installation issue
Hi all, I’m new here and have loaded up a bitnami (debian) image of matomo with vmware 2vcpu 8GB RAM. The site is up and running, tracking and recording sites as intended however, the matomo site...
View ArticleMatomo TagManager issue after upgrade
Hi Guys - We upgraded from 3.7 to 4.2. Getting below issues with TagManager, need help in troubleshooting! The plugin TagManager could not be loaded as it has missing dependencies: TagManager requires...
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Summing visits in different methods (Bug?)
Hello, I have an issue with the sums Matomo returns in different widgets respectively different analysis methods. For example “Visits Overview” vs “Channel Types”: Comparing every day of a 14 days...
View ArticleGoogle Analytics import issue
Hello! I am running an instance of Matomo 4.2.1, with PHP 7.4.3 and MariaDB 10.3.25 on an Ubuntu 20.04 server. I have installed and configured the Google Analytics importer plugin (v4.1.1) following...
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