500 error after upgrading to 4.2.1
Hi, After upgrading to 4.2.1 I get a 500 error. Plus this: Files were found in your Matomo, but we didn’t expect them. –> Please delete these files to prevent errors. <– File to delete:...
View Article500 error inte the begining of the 4.2.1 install
I started a fresh installation of 4.2.1 and after the system check I got a 500 error. Also this: Files were found in your Matomo, but we didn’t expect them. –> Please delete these files to prevent...
View ArticleClik here to view.
Matomo on Apache2.4 + php-fpm loop error
Hello i am installing matomo on a server configure with apache2.4 + php-fpm 7.4.6, i can do the installation normally but when i access to the home page after install not load, here are the logs:...
View ArticleClik here to view.
Browser errors were logged to the console
I get the following error in Google Lighthouse 925×595 133 KB Any idea what I can do to get it solved? 6 posts - 2 participants Read full topic
View ArticlesetRequestQueueInterval() isn't working as expected
Hi Colleagues, I’ve been using Matomo library for quite some time now and I recently implemented bulkTracking using the library. I wanted to set an interval for which duration the events will be...
View ArticleClik here to view.
Archived reports missing tens of millions of visits from 2020 after update
Last week we updated to 4.2.0. After that we were missing tens of millions visits. Something went terribly wrong with our data! First of all Our sys admin updated though command line as always,...
View ArticleStats Shows Zero
Hi… i am using Piwik 2.16.1… all data shows zero for the last month Feb 2021 alone… how can it be resolved… 3 posts - 3 participants Read full topic
View ArticleError in Matomo (tracker)
`[04-Mar-2021 22:36:47 UTC] Error in Matomo (tracker): Error query: SQLSTATE[22003]: Numeric value out of range: 1264 Out of range value for column 'time_transfer' at row 1 In query: INSERT INTO...
View ArticleUpdate from 3.X to 4.2.1 has resulted in all analytic data missing from all...
Hello, I logged in to my matomo site recently and was told to do an update from 3.x to 4.2.1. I followed the automatic procedure and it took a few minutes and completed. However, once this was done I...
View ArticleClik here to view.
Is clicking "Add a new website" the only way to delete websites?
After setting up, I added some websites to try things out. Today I had to spend hours searching figuring out how to remove those sites from the list. There was just zero traces of anything remotely...
View ArticleLogs Missmatch with AWS access logs & matomo
I had setup matomo on AWS with Bitnami AMI My application frontend is on WordPress & behind CDN, load balancer with 3 app server. I can check real-time logs but when i compare them with load...
View ArticleHow to increase the number of segments for comparison?
Hi everyone, Currently, Matomo supports the comparison of segments up to 5, but is there a way to unlock this? For example to allow the comparison up to 10. Thanks for your help, 1 post - 1...
View ArticleClik here to view.
Urgent Queued Tracking assistance needed
Hi All, I came across a really strange bug on the queued tracking piece which has really got me confused about how this all works. Current documentation is seriously lacking so its hard to get the...
View ArticleClik here to view.
Problems updating Matomo from version 3.5.1 to version 4.2.1
Hello, Let’s see if someone can help me. I am carrying out the process of updating the version 3.5.1 of Matomo to the latest version that they have released, version 4.2.1. As in other updates I have...
View ArticleLog warnings API
Hello, The log is full of warning like this Trying to add two strings in DataTable\Row::sumRowArray: 0 + Chrome 79.0 for column browser in row # ['idSite' => 20, 'idVisit' => 65611, 'visitIp'...
View ArticleClik here to view.
Generation time not tracked anymore since version 4 migration
Any idea how I can restart it? (everything else is working fine and well tracked) Capture d’écran 2021-03-11 à 18.18.57960×428 20.3 KB thanks! 1 post - 1 participant Read full topic
View ArticleNew segments do not process historical data
Hello, I have created several new segments, but only new data appears in the segments. If I test the segment to a previous time period, I get hits from the visitor log. The segments are not live, but...
View ArticleIs our roll-up too big? Archiving hits the PHP memory_limit (1G), site is not...
Our goal, for clarity - Keep the roll-up, optimize so we don’t need >1G of memory to archive it, if at all possible. I’m wondering if memory_limit 1G+ is to be expected for this kind of...
View ArticleClik here to view.
Email scheduled reports not sending
Hi there, I have set up email reports in Matomo - one weekly and one daily. However, they just aren’t sending. I’ve even clicked the Send Report Now link and nothing is being sent. I am included in...
View ArticleMatomo Dashboard not working
The stats on Wordpress work fine but when I go to the reporting dashboard there is nothing there other than the navigation and the blue header. I saw another post similar to this but didn’t really...
View Article