Quantcast
Channel: Support & Bugs - Matomo forums
Browsing all 5703 articles
Browse latest View live

Is this set up ok for a server? 4 GIG RAM?

Hi - just curious to hear your thoughts if this is ok to self-host Matomo We are using DigitalOcean, and here’s our proposed server setup: 4 GB / 2 AMD CPUs 80 GB NVMe SSDs 4 TB transfer Is 4 GIG RAM...

View Article


Issues with real time tracker after hoster destroyed file system

Hi, the hoster of one of our clients decided to move the webspace which contained the websites and the Matomo installation. Unfortunately they didn’t tell anyone about their plan and didn’t even...

View Article


No statistics or counted visits

Hello, I have a blog (Hugo self-hosted) on a Raspberry Pi and I installed Matomo on the same pi. The installation and configuration of Matomo went well and I inserted the code provided just before the...

View Article

Wordpress plugin error : zlib.output_compression is off

Hi, I install Wordpress Matomo plugin and I have no report since yesterday. I check the diagnostics tab and I have this error : Wordpress plugin error : zlib.output_compression is off How could I fix...

View Article

Change visit_standard_length has no effect

Hello community, after setting the visit standard length to 43200 (12 hours): [Tracker] visit_standard_length = 43200 - to avoid too many checkout pages counted as langing pages and to reduce the...

View Article


Image may be NSFW.
Clik here to view.

How to add second Matomo & container id to cinfiguration?

Hi, We need your help to add second Matomo & container id to our configuration. Based on this information: https://developer.matomo.org/guides/tagmanager/integration-plugin We have currently this...

View Article

Categories-overview doesn't display categories

Hi All, i try to track events with different categories. the events fire perfectly and i can see them in the log but they don’t get displayed in the category/event - overview… does anybody know why?...

View Article

Google Ads declares matomo as maleware

Hi all, I had the problem that several Google Ads advertising campaigns on different websites were suddenly deactivated with the message “maleware”. (After they had been running for years). After a...

View Article


Tcpdf error when running core:archive with version 4.7.1

Is anyone else getting this error during core:archive, with Matomo 4.7.1? WARNING [2022-02-28 09:01:22] 1 …tcpdf/include/tcpdf_static.php(299): 1 post - 1 participant Read full topic

View Article


Analytics import issue

I’m trying to initiate a data import from Google Analytics. Authorization and everything is fine, but I am required to insert a View ID to start an import. I am using Google Analytics 4, which does...

View Article

Data going to wrong site

I’ve added three websites, let’s say A, B, and C. I want analytics for A to only report to A, and B only to B. At the moment, the site that I was as A is also receiving the data from B. Why is this?...

View Article

I don't understand the output of Users Flow at all!

I have just installed the User Flow plugin to our self hosted Matomo 4.7 instance. All our Matomo data is collected from the nginx server logs - we have no javascript tracking enabled. I have set the...

View Article

Lost several months of data after re-processing

Heyho, a short introduction: We had to report on a large set of subpages. Here we ran into problems with the default Matomo configuration, which let’s you only see a maximum of pages in a report (the...

View Article


After de-installing Matomo, I cannot re-install

I installed Matomo on a subdomain using Spectaculous. Everything went fine, but I forgot to write down the Admin name (…stupid I know). I then uninstalled it according to the instructions in the link...

View Article

Events showing in Visits Log but not in Behaviour -> Events

Can see events in Real Time Log but not in Behaviour - Events. Even after a day all events are not shown in the report. 1 post - 1 participant Read full topic

View Article


Warning - Trying to access array offset on value of type null - Matomo 4.7.1...

Hello, i’m getting this warning messages: WARNING: /bitnami/matomo/plugins/Live/VisitorDetails.php(73): Notice - Trying to access array offset on value of type null - Matomo 4.7.1 Module: Live,...

View Article

Country incorrectly identified

I have installed Matomo in my domain and it is capturing data fine. This problem is that a user sitting in Frankfurt, Germany is identified as someone from the UK! Any idea about how to fix that? The...

View Article


Matomo 4.8.0 upgrade warning for htmlspecialchars() using php8.1

WARNING: /core/View/OneClickDone.php(68): Deprecated - htmlspecialchars(): Passing null to parameter #1 ($string) of type string is deprecated - Matomo 4.7.1 - Please report this message in the Matomo...

View Article

Matomo not working after upgrade to 4.8.0

I wonder if anyone can advise, please? I have just invoked the automatic upgrade option from a link in a verified Matomo advisory email. The basic upgrade worked fine and usually there is a secondary...

View Article

After update to 4.8: Oops... there was a problem during the request

After I updated Matomo today I get the “Oops… there was a problem during the request…” error on nearly every widget on the dashboard as well on the every report page. Auto-archiving is active and...

View Article
Browsing all 5703 articles
Browse latest View live